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Title: Bittrex : Name Mismatch Post by: natru on October 27, 2017, 09:52:09 AM I've recently opened an account on Bittrex, and when I've opened it I've spelled my name wrong,
so when I try to verify my personal info through Bittrex it says: "We have failed to automatically process your documents due to your name from your basic application not matching what is found on your document. ". Can you please instruct me what to do since I'm under limitations of not verified account. I cant withdraw any amount of BTC now :( Image https://prnt.sc/h2ngw4 Title: Re: Bittrex : Name Mismatch Post by: george1988. on October 31, 2017, 08:04:48 PM i have the same problem,you got any news?thanks
Title: Re: Bittrex : Name Mismatch Post by: 1Referee on October 31, 2017, 09:01:58 PM Just open a support ticket (in case you haven't done so already) and explain them the situation. Isn't it common sense to do this by default when you walked yourself into 'troubles'? From that point you'll need a whole lot of patience before they sort out the issue, and trigger their understanding that what you have done was indeed a mistake at the time you signed up. Bittrex is currently being flooded with massive loads of complaints due to the governmental regulations resulting in accounts being blocked, etc.
Title: Re: Bittrex : Name Mismatch Post by: Slow death on October 31, 2017, 09:26:31 PM Did you write your name wrong or when you were to open account did you write your name wrong on purpose so that it remained anonymous?
many people do not register with their real names, but when the time comes to deliver documents they get into trouble, it will be difficult for them to believe that you wrote their name wrong once you could have realized this and you could have created another account with Your real name Title: Re: Bittrex : Name Mismatch Post by: CyberKuro on October 31, 2017, 10:11:25 PM I've never find bittrex ask for name, maybe it's because new regulations in your country regarding KYC, where do you live? Or it just a general rules for fulfill their documents just in case. I thought it is clear that you have tocontact their support and it may take 7 days or longer due to their customers like Million people asking for help for their transactions everyday. Well, I prefer to use local exchanges, require id verification but don't have to send fresh selfie, LoL.
Title: Re: Bittrex : Name Mismatch Post by: mchaud on October 31, 2017, 10:14:23 PM You should open a support ticket. But as said before, make sure this hasn't been on purpose.
Title: Re: Bittrex : Name Mismatch Post by: BitcoinMarshal on October 31, 2017, 10:16:43 PM I've never find bittrex ask for name, maybe it's because new regulations in your country regarding KYC, where do you live? Or it just a general rules for fulfill their documents just in case. I thought it is clear that you have tocontact their support and it may take 7 days or longer due to their customers like Million people asking for help for their transactions everyday. Well, I prefer to use local exchanges, require id verification but don't have to send fresh selfie, LoL. Currently they have new policy now all new accounts supposed to be fulfill this KYC requirement for opening accounts they already block many accounts and now doing this all trying to contact support is good but its taking too much time as many members already submit tickets and now waiting for reply from many weeks to months Title: Re: Bittrex : Name Mismatch Post by: rapidleech on October 31, 2017, 11:05:17 PM they gone scam
Title: Re: Bittrex : Name Mismatch Post by: bL4nkcode on October 31, 2017, 11:12:49 PM they gone scam So what proofs you are holding against them, Bittrex support or people behind this service might be idiots because of some unsolve issues but it doesnt mean that they are scam. Anyway you can say what you want to them since sometimes I'm annoyed at them also. And to OP, as what other said contact the support to solve this issue, if you'll not do that your money will be lock up there for sure. Title: Re: Bittrex : Name Mismatch Post by: rapidleech on October 31, 2017, 11:20:26 PM they gone scam So what proofs you are holding against them, Bittrex support or people behind this service might be idiots because of some unsolve issues but it doesnt mean that they are scam. Anyway you can say what you want to them since sometimes I'm annoyed at them also. And to OP, as what other said contact the support to solve this issue, if you'll not do that your money will be lock up there for sure. are you blind or have brain issue? they disabled thousand of account and do not respond to tickets more than 20 days - also my account was verified i have opened 6 tickets & till now did not received a single response do you have eye problem or something like that ? my proof is the 100's topics opened about https://bitcointalk.org/index.php?topic=1954598.0 https://bitcointalk.org/index.php?topic=2306630.0 https://bitcointalk.org/index.php?topic=2267728.280 https://bitcointalk.org/index.php?topic=463202.1300 https://bitcointalk.org/index.php?topic=2295703.0 https://bitcointalk.org/index.php?topic=2325580.0 https://bitcointalk.org/index.php?topic=2269086.0 https://bitcointalk.org/index.php?topic=2214083.0 https://bitcointalk.org/index.php?topic=2340162.0 https://bitcointalk.org/index.php?topic=2331561.0 https://bitcointalk.org/index.php?topic=1663636.60 ....... https://cointelegraph.com/news/bitcoin-altcoin-exchange-bittrex-eyed-with-suspicion-due-to-thousands-of-mysterious-account-closings https://www.reddit.com/r/CryptoCurrency/comments/76i0ut/warning_bittrex_is_downgrading_accounts_to/ https://steemit.com/bittrex/@tech-trends/bittrex-is-disabling-users-account-without-any-reason https://steemkr.com/bittrex/@penguinpablo/warning-it-seems-bittrex-is-disabling-accounts-for-no-apparent-reason https://itsblockchain.com/account-shutdowns-bittrex/ Title: Re: Bittrex : Name Mismatch Post by: pfx on November 01, 2017, 04:34:18 AM Really starting to think people acting unaware of Bittrex problems are paid shills.
My simple recommendation: Open a support ticket and wait until you're dead. Title: Re: Bittrex : Name Mismatch Post by: MeetThePyro on November 01, 2017, 08:48:07 AM Same issue, waiting for support since 3 weeks...
Title: Re: Bittrex : Name Mismatch Post by: george1988. on November 01, 2017, 06:19:09 PM its working now,i ve open a support ticket,and i wait 6working days.to be more precis i open 3 support tickets :) but is working,finaly
Title: Re: Bittrex : Name Mismatch Post by: MeetThePyro on November 02, 2017, 08:31:43 AM its working now,i ve open a support ticket,and i wait 6working days.to be more precis i open 3 support tickets :) but is working,finaly But when you open an new ticket the last is automatically closed, right? Title: Re: Bittrex : Name Mismatch Post by: george1988. on November 02, 2017, 08:37:06 PM its working now,i ve open a support ticket,and i wait 6working days.to be more precis i open 3 support tickets :) but is working,finaly But when you open an new ticket the last is automatically closed, right? i have 2accounts on bittrex support,and i also have multiple accounts on bittrex. yes,the last close automatic.i dont know if make any diference that i open 2 support tickets from 2 diferent accounts for the same email. Title: Re: Bittrex : Name Mismatch Post by: MeetThePyro on November 03, 2017, 07:19:54 AM Ok so they closed my ticket without solve my issue... GREAT!
Title: Re: Bittrex : Name Mismatch Post by: CoinOverlord on November 03, 2017, 11:45:48 PM I had this problem with another exchange MONTHS ago haha. I called them and emailed them and chat to their support, they said my issue would be fixed soon. It has been MONTHS and nothing.
Title: Re: Bittrex : Name Mismatch Post by: MeetThePyro on November 04, 2017, 04:29:17 PM I had this problem with another exchange MONTHS ago haha. I called them and emailed them and chat to their support, they said my issue would be fixed soon. It has been MONTHS and nothing. Which exchange? Title: Re: Bittrex : Name Mismatch Post by: dolpharius on November 21, 2017, 08:07:24 PM ждy yжe 8 днeй oтвeтa, выcлaл пoвтopнo cкaны пacпopтa pф, зaгpaн пacпopт, cэлфи c пacпopтoм pф, нaпиcaл нoмep кoшeлькa c кoтopoгo пoпoлнял бaлaнc... и чyдo Бpaйaн oтвeтил мнe чтo oбьeдинил тикeты пpeдыдyщиe - ждитe cвeтa cвятoгo) жocть.. ктo peшил пpoблeмy c имeнeм дaйтe знaть.
Title: Re: Bittrex : Name Mismatch Post by: Starving_Marvin on December 05, 2017, 12:39:51 PM Did you write your name wrong or when you were to open account did you write your name wrong on purpose so that it remained anonymous? many people do not register with their real names, but when the time comes to deliver documents they get into trouble, it will be difficult for them to believe that you wrote their name wrong once you could have realized this and you could have created another account with Your real name What if the name would be Donald Duck? Something that they couldn't take seriously to be somebody's real name. I just tested what was that 'basic verification' thing all about (with a cartoon name) and then of course the basic verification failed and am not able to do it again. Does this mean I've lost several bitcoins? Title: Re: Bittrex : Name Mismatch Post by: Potato Chips on December 05, 2017, 03:02:45 PM Did you write your name wrong or when you were to open account did you write your name wrong on purpose so that it remained anonymous? many people do not register with their real names, but when the time comes to deliver documents they get into trouble, it will be difficult for them to believe that you wrote their name wrong once you could have realized this and you could have created another account with Your real name What if the name would be Donald Duck? Something that they couldn't take seriously to be somebody's real name. I just tested what was that 'basic verification' thing all about (with a cartoon name) and then of course the basic verification failed and am not able to do it again. Does this mean I've lost several bitcoins? Informations asked on basic verification are verified through bittrex pubic record's provider and not all people's personal information are there (http://twitter.com/bittrexexchange/status/904794180978827264). That's the main reason why most basic verifications fails which is why if it happens to you, you will be redirected to enhanced verification. But in your case, since you put a fake name obviously it will fail. On the other hand, If a person really has that kind of name, it wouldn't be a problem as long as you can verify it by documents of course. It depends on you. If you want an access to your coins, you will have to go through enhanced verification although with bittrex current situation there's no guarantee because there's a lot of people who are enhanced but still get 0BTC withdrawal limit. But you have no choice anyway unless you want to donate your coins. Title: Re: Bittrex : Name Mismatch Post by: nydiacaskey01 on December 05, 2017, 03:06:50 PM they gone scam Nope, they are not scamming people. The problem is for those who cant verify themselves. Bittrex have to protect themselves too from being used by money launderers and they have to comply with the local regulations. It's a legit business and its about money, so they have to be strict with the people they are dealing with.Title: Re: Bittrex : Name Mismatch Post by: Tekk on December 05, 2017, 07:50:58 PM they gone scam Nope, they are not scamming people. The problem is for those who cant verify themselves. Bittrex have to protect themselves too from being used by money launderers and they have to comply with the local regulations. It's a legit business and its about money, so they have to be strict with the people they are dealing with.Now that would be a nice statement Bittrex could do to de-escalate the situation. But the whole silence is not helping this issue. Title: Re: Bittrex : Name Mismatch Post by: SrdjaNo1 on December 13, 2017, 12:08:11 PM I know ppl say Bittrex is not a scam, maybe it is not but it sure appears as one. They are not solving verification issues for over 2 weeks. For some ppl it has been months. That is clearly irresponsible.
I wouldnt advise anyone to deposit money without having his/her account verified first. If I knew this before, i sure as hell wouldnt deposit anything. Title: Re: Bittrex : Name Mismatch Post by: erk on December 13, 2017, 02:34:32 PM they gone scam Nope, they are not scamming people. The problem is for those who cant verify themselves. Bittrex have to protect themselves too from being used by money launderers and they have to comply with the local regulations. It's a legit business and its about money, so they have to be strict with the people they are dealing with.The Bittrex claim is BS, they are just trying to lock up funds. Title: Re: Bittrex : Name Mismatch Post by: stefanqi on December 14, 2017, 04:59:30 PM Same issue...
I've sent you ticket a week ago with photos of my passport, id card(front & back)... No one help me to fix this issue... I even post message on facebook and twitter, and send three emails. No one response to me. My support ticket number is 640196. Pls help me ASAP. Thank you~ Title: Re: Bittrex : Name Mismatch Post by: Hoangbach2 on December 23, 2017, 07:31:50 AM Please answer my ticket Request #772902
It's been almost 56 days. Thank you. Title: Re: Bittrex : Name Mismatch Post by: MCoinCrypto on December 25, 2017, 07:08:09 PM same here. name mismatch issue.
support ticket #866199 Title: Re: Bittrex : Name Mismatch Post by: Potato Chips on December 25, 2017, 10:47:44 PM Aside from waiting for their response, you could try following up your ticket number in their twitter account and not here because from what I know the staffs are inactive here, it's no use. Here is an example of a lucky guy who got a response from them (He had a similar problem): https://twitter.com/BittrexExchange/status/934499584260186112. Try to be the first one to comment on their new tweets. Yet Poloniex will let unverified users withdraw up to $2,000 worth of crypto per day, and they are also in the US. The Bittrex claim is BS, they are just trying to lock up funds. That is if the user made his account a long time ago before polo changed their policies. If you will create a new account now, you will not be able to trade unless you verify your account. But I seconded that bittrex seems so suspicious with their current actions. I understand that they also changed their policies but the way they handled it is so unprofessional |