Bitcoin Forum

Old story, but will be glad to hear your opinions...

In 2013 I had a wallet in blockchain.info, in short, they had a bug that caused several bitcoins to be stolen including 1.22 from my account, I contacted the support immediately after and got ignored, the ticket was closed 2 months later in spite of my objection.
As I didn't understand the issue back than and didn't know what happened, I thought it was my fault, assumed I don't have what to do and just stopped using their services since I didn't want to lose more.
Recently I accidentally came a cross as article (below) describing this bug with the exact details as my case - so I contacted the support again and got rejected again with the clain that they cannot verify my claim due to the long time passed - really?!
Had I not contacted the support on 2013, I would have accepted the reject as it is too old - but I did, and the support just ignored me back then, although it was already known and fixed much before my ticket was closed.

So, I wanted to ask here if someone has an idea on how can I get my funds back?

- I have the same wallet with the same address in it
- I have the correspondence with the support on 2013
- The transaction, the source and the target addresses are on the blockchain

Thanks!

The article: https://www.coindesk.com/blockchain-info-iss ues-refunds-to-bitcoin-theft-victims/

If you have suifficient evidences you can still follow it up and ask about the status of your refunds to the blockchain.info customer service. After all, it's their grave mistake that makes you losing so many BTC and NOT your fault. They're responsible for this, rejecting your request of refund by nonsense reason such as "long time has passed" doesn't make sense at all, well unless they really delete the entire logs or data back then.
I guess that there's no other way to recover your bitcoin once it lost and moved to another address that you don't have access to. The only way is to enforce your right of having the refund from blockchain.info.

I guess you should stop and forget what had happened to those bitcoins of yours, that was 2013 and the support is different from that time and the logs I guess have been deleted already. So they cant answer your issue way back 2013. We didn't even know if the lost bitcoins are from bugs or was stolen from different people since you don't have enough proof for the bug. If you can show us the address where do the funds are then we can trace where do the BTC sent on that time way back 2013.

I have all the evidences and still have access to the same wallet within their site, they just waved me with the following response:
"Sorry but at this point we would have no way of verifying any of this information from you. The refund window for any issues related to that specific article has since closed."

Which is incorrect, since there is no problem to verify everything in the blockchain, and they never published a window to request refund.

Funny enough, the same support person is the one that answered me then and now...
The logs are on the public ledger - I can prove and verify everything, and when they closed my original ticket it was after the date of this article, so they knew about it and chose to ignore.

I guess this is what they are doing now, and I want to stop that.

BTW, I lost much more due to my stupid actions in 2013, so I don't care of the 1.22 BTC - it just makes me furious that they can just ignore me, then and now, and get away with that.

Well, you can call this an inside job if ever that has actually happened. But as what I mentioned above if you still care can you show us the BTC wallet address where do the funds stored since you said that you still have the access to your wallet. You can compare the "Total Received" of the wallet and the transaction made of the wallet if there is.

It wasn't inside job, it was a bug.
My wallet address is: 16io8zfbhStqe9WVdHN3JLzc29D73okaoy
You can see that most of the transactions there were made from blockchain.info IP address.
The thief address is: 1HKywxiL4JziqXrzLKhmB6a74ma6kxbSDj, and the transaction to it was not done from the same IP address (note that this is the same address as here: https://www.coindesk.com/blockchain-info-issues-refunds-to-bitcoin-theft-victims/).

Checking on the link.If its totally a bug or you got victimized of that thief then you can complain on blockchain itself and as being stated their they would refund on those people or user who got victimized on such scenario.Just dont be scared as long you do have the strong proofs that you do own wallet then it should be fine.This is quiet new to me which blockchain do have some bugs and got compromised.

Well their support already gave a response about his problem if you read his previous posts. There's nothing that he can do but to move on from this accident. The article is more than 4 years old the price wasn't the same but if they'll do a refund for OP it has to be what the current price of 1.22 btc when the transaction was made by those attackers.

Though you've been ignored twice as you've mentioned, try contacting them again. Your address: 16io8zfbhStqe9WVdHN3JLzc29D73okaoy was listed here : https://bitcointalk.org/index.php?topic=277595.msg2974140#msg2974140 and since you contacted the support that time, maybe there is still chance for this case to be solved (though it's been a long time). Be sure to provide them all the proofs you have.

I guess I'm seeking for another way to approach them - I tried recently once and they closed the ticket, tried again and they closed it again.
I'm getting every time to the same support person that does the same.

I tried to write to the CEO and to the legal mail address and they haven't replied.

Anything else I can do?

I havent notice that article is already old and for now seeing on the situation OP should really move on because those bitcoins wont really come back no matter what happen even on blockchain cant really get those coins back.Once its being transferred then its final and cant be reversed.Talking on 1.22 btc refund they wont really base on current price because they will pay up huge amounts for sure.