Bitcoin Forum

Last Friday during a Tix pump I tried to cancel my order because I saw it was going to higher.   It went much higher but my order did not get filled but should have.   So now I have no Tix(Blocktix altcoin) on the sell side or BTC on the buy side.   I only have the Tix that was on order stuck in reserves.  The order should have filled. 

But now it shows I have an open order which I cannot cancel.   It gives me the message:  Can not cancel order:Invalid_Order.   I contacted Bittrex support days ago and of course just the usual bot response.   But that was all the money I had.  I have no BTC or any other alt coin to trade with on such a opportune time.   I have been pulling my hair out all weekend.

Is there something I can do on my end?  Has anyone had this happen to them?  And what happened?  Do I just wait weeks on support?  If they just give me the Tix back I am in a big loss since it went back down.   I would rather have the BTC that my order got filled at, or should have got filled.   Any thoughts?  Help please.

Anybody?  I don't like bumping my own thread, but this is maddening.  No support from Bittrex, yet, if they even.

Sorry man, but i have never experienced or seen such error before. only bittrex support can do something about it. their support is really slow. i opened a ticket 3 weeks ago, still haven't received any response from them.

That's weird. I have the éxact same thing. Same coin, same pump. I made screenshots and sent to Bittrex. No response... Money stuck and lost a bunch now. Really unhappy with this.

I will respond if it gets resolved. It's clearly an f-up in their database.

In my experience they do normally resolve any issues that is their fault, and it may take up to a week to actually get a response and for them to refund your funds. You shouldn't lose any money, so don't worry about that.


You might want to contact them again, I've never had a ticket not get responded to more than 12 days. Maybe, close your current ticket and open a new one just in case there was an issue with the ticket creation and they haven't seen it.

I dont know why you are still operating with bittrex, i stopped using them because it is going to turn scam soon.

A lot of people are still using bittrex, but that is not a real reason to keep your funds in there.

Your trade probably did not get cancelled because it was bugged, did you tried to login on mozilla/opera? Maybe it could get through, sometimes google chrome is a little bit bugged.

Better to leave that exchange, who knows if someday you wake up and you see all your funds frozen in your account, a lot of people had the same issue and they are never giving their funds back.

Thanks everyone to all you responses.   Its still stuck.  I have 2 factor on and have tried Firefox.   Maybe I will try to turn my two factor off.   I cleared all my cookies and things too.  What I hope is that my order got filled, because when I cancelled, the pump went about 1000 satoshi past that.  Lots of missed opportunites because of this, but I know there are thousands of people that can't even log in.  So I am thankful that I can at least do that.  P.S Blocktix is actually a great project, you should give there discord channel a look.  My intention was to sell high and buy more at a lower price.  Good Luck to all of you and thanks again. 

Yeah, thanks.

Also still stuck here. I actually used Safari for the trade. Can't cancel anywhere, don't believe for a second it's browser related because I just get a nice 'popup' from Bittrex (like the green one when you place an order, only this one is red).

@Welsh: I hope you are right and they just issue the BTC I was supposed to get.

Still in same boat.   And the coin has once again went past my order.  

Yup, same here. Bittrex did send an automated note saying they were busy and that I had to tell them again that my issue was unresolved.

It's good to know that nobody looked at my request for help in one and a half weeks... I really like the Bittrex site, but this is getting quite frustrating tbh.

https://support.bittrex.com/hc/en-us
this may help you

Tix went past order again. Only now I logged in and saw my order wasn't there anymore. Amount was available and I sold it immediately, which worked. Made a small profit, but very unhappy and worried about this situation.

No word from Bittrex. It went past my order twice and it didn't pick up, I was unable to cancel for 2 weeks and the order all of a sudden disappeared.