Bitcoin Forum

Dear forum members,

I write to share my negative experience with btc-e, specifically how I am locked out of my account and unable to access my funds.  I have been a user for about 3 months without issue, however on 7/2 I attempted login as I normally do using my standard credentials which are stored in my browser, and was greeted with an "Invalid email" message.  I tried several times to re-enter the email and password with the same result.  At that point I attempted to change my password using the forgot password link.  This was successful, and the btc-e confirmation email showed up in the account without issue, this being the same email that the login system states is invalid. 

I contacted btc-e support and opened tickets using their new helpdesk system.  The support team thus far has been absolutely useless.  Every so often, I get an indecipherable reply that makes no sense whatsoever.  This is ostensibly due to a language barrier.   It has been 72 hours and I am still locked out - with absolutely no help from btc-e support.  Please bear in mind that this is not a password issue, the system simply doesn't recognize my email address, the same address I have always used, and the same address where the change password emails were sent and successfully received.

I submit this to warn others so that they do not find themselves in this position with their coins/fiat currency stolen.  BTC-E is not a trustworthy trading platform.

Was I hacked?  Perhaps.  However it does not make sense then that i would still be able to change my password!

Good luck all.

Did you ever use a trader bot

If I were you I would possibly try to send your messages to them in russian (use translate.google.com), or at least have them respond to you in russian and you can translate that. Whenever I try to talk to them in english I get the most half assed, broken english, one sentence answer back. It is terrible.

Thank you all for the reply.  No I do not and have never used bots.  I thought about using google or babelfish to write them in russian, but I was worried in would come across just as garbled as their responses!  Howver, at this point, I have nothing to lose!

I agree, thats you money buddy. Id try the translate thing, who cares if it come out looking like gobbly gook, as long you get the point across they should understand. Hope everything works out for you, How much did you end up losing control of so far