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As we all know what primedice's new supports who don't know much about the website's history and keep on wasting the time of users keep telling you a single thing.

Here, what happened in my case when I didn't play for on website for a long time I had some issues in life. Then I was playing on my wyane account as usual.

Then I found I cannot chat it showed me I've been permabanned... Immediately I contacted support and this is the reply I get " https://i.imgur.com/5FfaOlx.png "

https://i.imgur.com/5FfaOlx.png

She kept on telling me this or you can say kept on wasting my time for so long.

And after talking (wasting my precious time) on her she told me this " https://i.imgur.com/RIOy6PQ.png "

https://i.imgur.com/RIOy6PQ.png Now if you have claimed faucet and you have made the profit with it then you are the verge of getting mute according to her.

Then I said why do I have to deposit to get my account back for chatting and claiming faucet ... and bla bla bla .. but at the end I said find I will make a deposit of around 60$ which I did and played with that as she said.

here's the screenshot of bets " http://prntscr.com/hjerzl " and deposit transaction ID: https://blockchain.info/tx/f714e4b4c6e9b6c7680b48264284601cbc516575978909e17f69667b7729b265

While In between, she admitted that system has done it because it caught me with a big faucet profit since the date my account is created.

https://i.imgur.com/WwlIcFl.png  


And after that my deposit arrives, "I think it took around 2 hours " nvm I played with it for a bit and I made it to 0.006 then I went on a losing streak and after having a loss of 0.002 I had fallen to 0.002 and I did 2 max bets " maybe this is what they wanted to see "

Then after 10-20 min I contacted her again and the reply I got- " https://i.imgur.com/FWeeggU.png "

https://i.imgur.com/FWeeggU.png


As you can see she clearly said it that she will not unmute me unless I lose this amount. wp PD and also I cannot withdraw from my account coz it says I am banned...
So I did bet on the website for last time " http://prntscr.com/hjf78d " whole balance and I don't expect anything back.

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In spite of this, you might have also noticed that you cannot Change the client seed of your account in primedice for hours and they call it fair.  If the owner has Positive trust on this account then it doesn't mean that he/she can do these stuff.

I had enough of this and I thought I should let the bitcointalk community decide that whether it's wrong or not.

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In past also when pd4 was released there was a minor but that didn't stop auto bet and I wrote about it and they said I will get a reply to it ASAP. " https://bitcointalk.org/index.php?topic=208986.msg15825765#msg15825765 " after Dev have checked on it. I tried to explain everything I could but was just a waste of time as always which I could have spent in learning something new. You can see some others users were also complaining about it but they preferred to ignore it rather than facing it.

But that " ASAP " did not arrive yet nor the refund. This thread contains 2 reasons.

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while I'm sure this will be solved by primedice , it really surprises me to see that from support
like really !! " we can't unmute you if you make a deposit and cash it out " !! , I'm not sure what's the point in making deposit in first place but since you wagered the deposit then support shouldn't say that !!

This is not only from a single support !! I had also seen some other misleading quotes from the new support guys don't want to name them out.
I  asked them 2-3 weeks ago to connect me with micro or any admin because i was not satisfied with their answer, 1st they said he's not online it's not his shift and after a day or two I asked them again and they gave me a reply he's on vacation. Would say MICRO was doing a much better job alone then these new lazy mods.

I've been seeing this from behavior from PD after the rise in the price of BTC which made successfully ( no doubt ) but now I think it is a case where you cannot hold yourself after getting that success.

Still no reply from them.

This wasn't a targeted mute, I'll unmute your account shortly, thousands of accounts are muted a day to prevent faucet abuse automatically and this just seems to be a false positive. Unfortunately we don't have an option to disable faucet on a per-account basis other than using mute, we'll be fixing that as well.

The reason isn't only to lose your money. Of course they won't tell you NO if you lose but usually they want to get rid of money laundering. When you deposit and withdraw, I mean this action is done for money laundering and they don't know your real reason, so prefer to avoid headache from everyone.  But your situation is different, thry just don't wanted to solve your problem or this support don't has any knowledge.
Please try to write your problems shortly or everyone will lost interest in reading this.
Also you can't change your seed usually on other websites too.

This is not only about unmute.
Please look at the answer your support guy gave me. " Deposit and play then contact me and we will unmute you" even after depositing she said we cannot unmute you if you just withdraw after depositing.

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Also, my last ticket of auto bet bug ignored as well when micro said he'll ask the developer and I didn't get any reply since then, however, the bug is fixed now but I paid a huge price of 0.3 after pd4 release I didn't want to open thread because I thought my issues will be resolved without it but it turned out to be completely ignored by the staff.

I was PMed to look into this, but I'm not into gambling sites, unless I was the owner of course...

What I see is unethical behaviour from a support operator, but I have no idea what the terms and conditions of this site are.  The operator could simply be stating something you agreed to.

I don't know what exactly went on but the support doesn't really seem like she knows what she is doing. She basically said that she will unmute you when you make a deposit, but then backed out of her offer apparently.

But seems like also that Stunna has managed to resolve your issue so you should lock the thread if that is the case.

Faucet farming is probably causing this entire thing, and is making everyone's lives unpleasant. I guess adding something that can defend against faucet farmers rather than just a captcha is needed.

I would suggest you to go through whole text and see edited part aswell that how i was ignored completely when i asked them to resolve my issue.

If I am understanding your concerns correctly, you are upset that prime dice is not giving you free money for nothing...

"Short answer to the short question"  Read the whole Post incl "EDIT" or ask your friend(s) to do if you have a problem with your understanding abilities maybe he will help you.

Add me on Telegram and we will sort this out. I would like to call you out on a lot of stuff publicly but I would rather not.

This is upsetting you're putting this under scam accusations as it's certainly not.

@EdMiroslav on TG

Sorry but I am not satisfied with your service and your answer after the chat we had on TG.
If you're wrong you should accept it rather than misguiding or buying others.

I don't want your 0.01 as you said in TG for taking down this thread and apologizing to everyone that's so unprofessional of PD.

You are giving 1.5 BTC bonus but you cannot pay a user back what he lost on your website in an unethical way.
I am just pissed how you are treating your clients after the release of pd4 and increase in btc price.
It would be great if I get compensated for my unethical losses including that 0.29BTC due to bug just after pd4 release. I am getting tired to explain this, again and again, to support and you.

I can't say I'm surprised that this has not been resolved given that "Edward Miroslav" has been found guilty of several immoral practices (account buying, trust buying) etc.

What does surprise me is that Stunna, even though he/she unmuted you, never fully tried to resolve this case. Why is that?

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Another example of review farming: https://forum.primedice.com/topic/29824-earn-a-quick-50k-satoshis/.

And I don't think it will ever get resolved.
I didn't get any reply from Edward after he said that my accusation is down the track.
So it's clear that they are not willing to solve this and just wasting the time of users.

My personal thought for the users is " You will not be given the correct answer by supports & will only be misguided by false statements most of the time unless you wanna have a friendly talk with them, off-topic "

It is embarrassing how this thread hasn't been resolved yet after the founder and the advisor site is known this problem.
Personally, its a shame for the site that self-claimed to be the most popular and trusted gambling site. It's definitely the team didn't care about their users. An auto-bet bug is a critical bug that cost a lot and it affected their users. and looks like the site doesn't care too much about it. Even though it has already been resolved, they definitely should reward the affected users and refund any money that is lost because of the bug.

Translations: "Only 0.01? hell naw. I want 1.5 BTC bonus too for making me upset!"

I don't think this is resolved yet. They just avoid the situation which is out of their control.
They can say sorry that this happened in public and compensate for it. But instead, they mislead & ignore.

That is the tactic of most large businesses that are dealing with a large number of common folks. They'll avoid and avoid till the last moment to try and get away with whatever they have screwed up. Out of sight, out of mind. I think that's exactly what's going to happen to this situation as well. Most probably this issue will be ignored to the point where no one would care anymore. (except OP maybe).

Yes, i think same. and I find it quite amusing that not many people are showing interest in the topic.

Primedice has turned into: New support team makes a mistake -> Stunna/Micro solves that issue -> new support team continues to make mistakes. Something should be done..

You can try but I've given up hope on this and no DT members doing anything on the matter except Lauda.

You sound a little hysterical and unreasonable. It's like you've made a scene and won't back down until you're given more than you're owed. Also, why are you trying to get compensated for some old auto-bet bug at the same time now? Seems they were trying to settle your current issue - why not settle them one at a time?

If I remember correctly then you're one of the guys who was speaking in their favor in past.

Check thread again, i lost around 0.3 due to bug i was complaining about it for a long time but they ignored me, and i don't want to talk about it by repeating my words again and again.
Not saying you are wrong by asking this but please see Accusation 2 on the #1 post of this thread. You will learn more about it.

You should have pushed to have the issue with the autobet bug resolved a long time ago though as it seems to be from 2016. This is why I said to resolve the permamute issue separately.

I didn't want to open an accusation in past for like 6 months because I was promised I will be compensated for it. Then they stopped replying at all.
And after that new support kicked in. When those things failed I was forced to open it.

Apologies for being off-topic - not trying to derail - but I think it's really sad that game-protect is able to get away with posting these obviously deceptive hyperlinks that lead to his personal website (which is a total scam imo, also -as usual I've edited the links to a more trustworthy site, and if you decide to quote him, you should too!)

I will continue to report any post he makes in any thread besides his own that have deceptive hyperlinks.  I encourage everyone else to do the same.

This post does not reflect my opinion of PD one way or the other.  (I do think it's an interesting situation though, and I'll prob share my thoughts soon)

These are two separate issues you're complaining about which are causing a lot of general confusion.


1. Why you were muted.

The only way support could disable a player's faucet last year was by muting their account. Your account was claiming a tremendous amount from the free faucet and had been doing so for the past year, it was not depositing and playing only claiming the free faucet. Your faucet was significantly boosted because you had an older account. We experienced massive issues with people buying old accounts that had high faucets and farming it for $1000s in free faucet money without ever playing. If you had an account that was claiming the faucet 12+ hours a day and never depositing then that is probably why it was muted. It's important to note that this was a chat mute not a ban, you could still withdraw and do everything but claim faucet and use chat.

We had to aggressively target accounts that were claiming huge amounts because the cost of faucet was becoming staggering due to abuse. And all the claims were coming from accounts that existed for one reason, to claim faucet only which is why support was asking you to deposit and play normally to unlock your faucet again. I'm going to be honest, I don't think a website muting you and not letting you claim free money is a scam and we are well within our rights to mute and even ban players who abuse something we put in place to give players a small amount of money to test the website.

After looking at your faucet claim history I probably would have personally disabled your faucet permanently instead of handling it this way. However, I can see how you'd feel deceived because you made a deposit and still didn't have your faucet unlocked, I take blame for this for rapidly changing our stance on faucet abusers over those days last year and not communicating well with support. I don't think this ended up costing you coins but I can refund the EV we would have made on those bets you made in response to support as a gesture of good will.

This situation should not happen anymore as faucet is now so low it isn't worthwhile to claim all day/automate. Instead of trying to police the faucet we decided to just nerf it to a point where it would not be abused.


2. An auto-bet malfunction which you were not refunded for

I remember looking into this in the past and I believe we concluded it wasn't an issue on our side. However the details are pretty hazy so I'll have to re-explore this again. Your accusation is basically that you weren't able to stop autobet from going and then you lost too many times in a row and busted?

Auto-bet bug

You can see that before that I've lost more than 2 btc on primedice in 2015-2017 so I wouldn't lie about that 0.3 unless it was my fault ( I am sure support Katarina would be very happy to hear this :) ).

It was after the release of PD4 I don't remember exact date either my auto betting info but I was sure it was not my fault. After my balance went under 0.01 it started giving me a red message for some time then it stopped. I checked my ping which was around ( 200ms ) for primedice server. I contacted micro he said I will forward it to dev. Everyone became ignorant of the issue and i never heard of it back from anyone.
Also, There were some other people complaining about the same bug and some other as primedice had so many bugs after that release.

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Faucet

And about the faucet, It had the limit of 50 claims a day so how can someone abuse it when you are giving the number claims.  

You promoted a Leveling Staggering faucet, which will grow as long with your wagering amounts, therefore i lost many btc in past which are now much money which you keep in your hands.
Now you changed your mind, and cut faucet from everyone to a specific fixed amount.

Dang faucet farmers. I thought 600 sats was low, now 300. :(

Are you able to explain the deceptive part? Everyone can see it is a link to Game Protect articles.

Who cares what Game Protect (https://game-protect.com/) is in your opinion?

If Game Protect is a scam, why do you not open a scam accusation?

I have noticed that you waste your time discussing with the publicly proven betcoin scam. How much compensation have victims received based on your discussion strategy?

lol this website sucks in everyway. they says they have disabled insta withdrawals. Like they were enabled before. They were not processing my withdraw instantly when i needed that instantly for selling a lot of time this month.

You can open your accusation if you want but people here fear that you will be given -ve instantly if you open up a matter against a trusted member. Before opening this thread I consulted this topic with some highly reputable members on the forum sadly a few denied to help cause it was against stunna "Will not call out any of those"

And about the topic, I didn't receive any feedback from the owner after the feedback they left above. I believe that if they admit it then there will be many other claims that they lost cause of the bug that's why it's being delayed again and again.

If there's a bug on the software side then that's your fault and thus the losses should be compensated. Have you investigated this yet?

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Currently, it's Roboabhishek's word against the Primedice staff's. And despite the disparity between the trust of the two individuals, they must be treated as somewhat equal (to prevent abuse from the latter side).

In terms of the faucet situation, I always find this a bit stupid. Yes, I would consider it abuse when you're claiming 50/day every day without depositing – it makes sense as it is unprofitable for the casino. But if this is a problem, then why not limit it automatically by preventing claims w/o deposits (of some arbitrary size or formulated amount)?

Or get rid of it completely.

You will have to wait 1 year for getting this answer. Maybe their support will help you with passing that time or I say wasting it.

Here's another dirty work of Primedice " https://bitcointalk.org/index.php?topic=208986.msg32909727#msg32909727" They are keeping this guy's money for 10 days now and not replying even when he has completed his KYC formalities.

lol , i did tell you earlier that they did same with me. now they will make excuse that stunna was on vacation or they were filling their hot wallet.

If you ask me then i would say there was no hufflepuff in past it was a made up story and these guys don't allow you to change your seed on primedice after you have done it once in a day. which is totally unfair stunnas email was changed recently. maybe edward control this account now  ;D

I have one question to make. Why this problem isn't solved yet?
We are heading to the 4rth month and no solution from PD. For a problem that it should be solved almost instantly.

Primedice and Stake have an ignore part within their business strategy, that is why!

I asked them several serious and important questions and they are still unanswered until today and probably will forever.

If you check the account of stunna you will find his email was changed recently, I am waiting to hear an interesting story from them again. I heard a rumor about them and asked them if they trade with the users bitcoins. To which stunna replied no they don't. But I feel that they do it. And the main reason is primedice is running because of stunna's Place in DT.
Most of the users afraid to speak against him as if they will get negged by stunna.

Specifically the issue surrounding the Mute is no longer an issue. With regards to the autobetting bug I haven't been able to find any proof of this, if Rob could PM me bet ID's or anything further information I can look into it more but I'm not sure what anyone could expect me to do here with the very limited information I've been provided surrounding a years old complaint.

This thread was actually specifically about being muted and then the autobet issue that occurred in 2016 (https://bitcointalk.org/index.php?topic=208986.msg15825765#msg15825765) was patched into it later on. The question lies, did we patch autobet or make any changes to it based off this guy's experience. I don't believe so, I don't think there was ever an issue within the code pertaining to autobet not stopping or restarting after hitting stop I can double-check with our team.

Also I'm not sure how you're claiming you lost 0.3 now when originally it was 0.21, there's nothing I can work with here. PM me every detail you have and I can look into it to the best of my ability but just being like "in 2016 i lost money to autobet not stopping" It's difficult to really do anything about this.



You put me in a very difficult position when I'm more than willing to give up time to help individual players resolve old issues because I do want everyone to have a positive experience. However, you're really testing my patience when you just sit here and spin up conspiracy theories instead of trying to work this out with me directly and it honestly makes me question your original claims and intent. However to your credit a lack of total transparency on our side will ultimately result in such theories and we either have to prove ourselves or stomach them.

1. PD is simply not insolvent and total user balances are probably equal to a couple weeks profits it isn't like an exchange which holds massive balances. We aren't trading user funds or doing anything with them in fact the largest PD balance is 20-30 coins right now, users deposit, play, withdraw. We had to set large withdrawals to manual for a specific reason which I cannot talk about quite yet, I wish I could say more. This will be reverted within a week.

2. I left a few people negative trust in all of 2017 and it was almost entirely phishing/scamming related. I'm very inactive at giving trust, I haven't even given gameprotect negative trust, I instead added him to ignore.

3. The email on this account changed because our domain registrar gave away our domain briefly to an attacker and I had a PD domain email on here and quickly changed it to prevent it from being recovered by the attacker.

I pride myself on being a reasonable person and I would never deny someone legitimate their funds to make a quick buck. That's why we've been around so long. You need to put yourself in my shoes, if we can prove within a reasonable doubt that you're owed 0.21 for the autobet bug mentioned then you'll get paid out. Give me what I need to make this happen.

I provided the details to the micro year ago and I did PM'ed you about it as well in past but I did not get any response after that as I've said.
My initial balance was around 0.21 when I started the auto bet if remember correctly and when I was trying to stop it was around 0.3 / I did not include the profit from that initial balance in that case.

If supports had taken it seriously in past and didn't ignore the issue back there then I am sure the case would have been solved by now or maybe they did not wanted to solve it. As I understand there would have been other fake claims from other people and surely PD wanted to avoid that totally.

Yep, I'm sorry your experience was negative. I'm glad you understand the position we're in where we get bombarded with a ton of fake claims from opportunists, ultimately we can only rely on evidence. Any chance you can re-forward me anything you can find surrounding this issue. For this specific case It's best if you work with me directly instead of support.

Thanks

Yes, I understand but it doesn't change the fact that PD ignored me and did not reply at all even after having so many supports members.
How can I provide any screenshot or video now? I provided everything to micro in past every detail I had. But I did not hear back anything or found that anyone was even trying to help, I was just promised in my case it can be compensated.

Sent you a PM.

I would love to see that negative trust?

Go into Stunna's trust page and look at the sent feedback.

Did not send a negative feedback, still waiting for it.  :)

(Last derailment I'll do from the thread): I thought you were referring to the negative trust that Stunna gave out, not the one that you are expecting from Stunna. After all, they did say, "I haven't even given gameprotect negative trust," so your post wasn't very clear.

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@Stunna, is there any update on this?

Yes, and that sounded like there are reasonable grounds to give one, but based on generosity or whatever did not.

And I informed that I would like to see it.

I love the feedbacks I received and would like to see more to have more to laugh. :)