Bitcoin Forum

Economy => Service Discussion => Topic started by: monbux on July 09, 2013, 12:19:58 PM



Title: BIPS wallet problem
Post by: monbux on July 09, 2013, 12:19:58 PM
I have a BIPS.ME wallet, it had 0.05 BTC in it I tried to transfer to my blockchain wallet.  For some reason, it didn't go through, I lost the 0.05 BTC, AND what the transaction said was "claim email" I can assure you, I checked all my email accounts...  Anyways, I would think it's a scam cause I found the transaction hash thingy, and apparently it was sent to another address... Do you guys think you can help?


Title: Re: BIPS wallet problem
Post by: Xch4ng3 on July 09, 2013, 01:37:20 PM
The transaction ID is a good starting point. If the Blockchain is reporting it as being sent to another address then it's an issue with BIPS.


Title: Re: BIPS wallet problem
Post by: monbux on July 09, 2013, 02:47:30 PM
I would think so, perhaps they are scam... but that's weird casue bitcoin.org, the founder recommended them as an online wallet.


Title: Re: BIPS wallet problem
Post by: Kris on July 09, 2013, 08:06:18 PM
A good way to fix this quick, would be to simply create a ticket in our help desk. You can even do it from your dashboard. But luckily I am always on the forums, responding to scam accusations people decide to make before even contacting us ?

What you did was send bitcoin to an email address, via BIPS Send Bitcoin bookmarklet tool or our browser add-ons, https://chrome.google.com/webstore/detail/bips/aemglakmgnficnbchapdoppolmfbhnen?hl=en or https://bips.me/connect/firefox/BIPS.xpi ? Read more at https://bips.me/send/howto
  to the email of "*******@yahoo.co.uk". Since this email address was not on BIPS, it created a redeem code and sent it to the email.

Upon further investigation, I can see that it was claimed by a user with that email, who created an account on BIPS via Facebook, and withdraw it to another Bitcoin address not on BIPS.

If you would please create a ticket in our help desk, I could provide more detailed information, as to the full email etc, or you could even export your transactions to Excel, PDF or HTML and have a full overview over the actions performed.


Title: Re: BIPS wallet problem
Post by: monbux on July 09, 2013, 10:59:27 PM
A good way to fix this quick, would be to simply create a ticket in our help desk. You can even do it from your dashboard. But luckily I am always on the forums, responding to scam accusations people decide to make before even contacting us ?

What you did was send bitcoin to an email address, via BIPS Send Bitcoin bookmarklet tool or our browser add-ons, https://chrome.google.com/webstore/detail/bips/aemglakmgnficnbchapdoppolmfbhnen?hl=en or https://bips.me/connect/firefox/BIPS.xpi ? Read more at https://bips.me/send/howto
  to the email of "*******@yahoo.co.uk". Since this email address was not on BIPS, it created a redeem code and sent it to the email.

Upon further investigation, I can see that it was claimed by a user with that email, who created an account on BIPS via Facebook, and withdraw it to another Bitcoin address not on BIPS.

If you would please create a ticket in our help desk, I could provide more detailed information, as to the full email etc, or you could even export your transactions to Excel, PDF or HTML and have a full overview over the actions performed.

Funny you metion that.  Firstly, your certificate of support has expierd so I couldn't reach you via your site's support center.  So instead I took the liberty of send you an email, which now has "failed permanently."

So yes, I did try contacting you before.. Just noticing that your support certification was expired should have been a sign.


Title: Re: BIPS wallet problem
Post by: Kris on July 09, 2013, 11:04:31 PM
Funny you metion that.  Firstly, your certificate of support has expierd so I couldn't reach you via your site's support center.  So instead I took the liberty of send you an email, which now has "failed permanently."

So yes, I did try contacting you before.. Just noticing that your support certification was expired should have been a sign.

https://helpdesk.bips.me/

Expires On: 14-03-2015

Where did you go ?

Please report any phishing site, thank you!

Regards
Kris


Title: Re: BIPS wallet problem
Post by: Kris on July 10, 2013, 12:22:07 AM
In case you might have used https://support.bips.me/ (Just a thought?) I am currently setting up redirect to https://helpdesk.bips.me/


Title: Re: BIPS wallet problem
Post by: hennessyhemp on July 10, 2013, 12:24:29 PM
BIPS's payment system is broken. it's like that bitcoin24 exchange. fails at programming


EDIT:

My account was hacked...I did not write this...I have upgraded my password and am posting on as many threads as possible...watch your backs and consider a more secure password...standard shit no longer cuts it.


Title: Re: BIPS wallet problem
Post by: assortmentofsorts on July 10, 2013, 03:29:40 PM
BIPS's payment system is broken

Can you explain as to how you arrived at this conclusion?


Title: Re: BIPS wallet problem
Post by: Kris on July 10, 2013, 06:08:49 PM
In case you might have used https://support.bips.me/ (Just a thought?) I am currently setting up redirect to https://helpdesk.bips.me/

Done.

Decided to make a wildcard certificate.


Title: Re: BIPS wallet problem
Post by: monbux on July 10, 2013, 06:55:54 PM
Still doesn't work, clicked you "new link"

Now it says invalid certification...  Doesn't even give me the choice to continue, So it's pretty serious...

http://i44.tinypic.com/2gyamvc.jpg


Title: Re: BIPS wallet problem
Post by: assortmentofsorts on July 10, 2013, 07:04:14 PM
Still doesn't work, clicked you "new link"

Now it says invalid certification...  Doesn't even give me the choice to continue, So it's pretty serious...


works on mine. check if your system date (clock) is screwed up. Also make sure you have updated Chrome to the latest version. There was a SSL bug reported a year back: http://www.slashgear.com/google-chrome-hit-by-ssl-bug-restricting-google-services-06221921/ which sounds similar to your error report.


Title: Re: BIPS wallet problem
Post by: Kris on July 10, 2013, 08:05:46 PM
Still doesn't work, clicked you "new link"

Now it says invalid certification...  Doesn't even give me the choice to continue, So it's pretty serious...

Very strange, maybe a clear cache or similar would work?


works on mine. check if your system date (clock) is screwed up. Also make sure you have updated Chrome to the latest version. There was a SSL bug reported a year back: http://www.slashgear.com/google-chrome-hit-by-ssl-bug-restricting-google-services-06221921/ which sounds similar to your error report.

Thanks.


Title: Re: BIPS wallet problem
Post by: assortmentofsorts on July 10, 2013, 08:23:33 PM
Still doesn't work, clicked you "new link"

Now it says invalid certification...  Doesn't even give me the choice to continue, So it's pretty serious...

Very strange, maybe a clear cache or similar would work?


works on mine. check if your system date (clock) is screwed up. Also make sure you have updated Chrome to the latest version. There was a SSL bug reported a year back: http://www.slashgear.com/google-chrome-hit-by-ssl-bug-restricting-google-services-06221921/ which sounds similar to your error report.

Thanks.

Welcome :) Have a question: What would happen if someone pays partial amount? Will the transaction be processed? (Haven't tried this scenario yet) For example, I create an invoice of 5BTC and the end-user pays only part of the amount. Will the client server get an IPN for partial orders?


Title: Re: BIPS wallet problem
Post by: Kris on July 10, 2013, 09:29:06 PM
Welcome :) Have a question: What would happen if someone pays partial amount? Will the transaction be processed? (Haven't tried this scenario yet) For example, I create an invoice of 5BTC and the end-user pays only part of the amount. Will the client server get an IPN for partial orders?

The Invoice would update showing the remaining that needs to be paid. Only after full payment will BIPS send IPN.

http://imageshack.us/a/img585/3712/y7j8.png
http://imageshack.us/a/img42/1994/csdt.png
http://imageshack.us/a/img153/209/pdt4.png


Title: Re: BIPS wallet problem
Post by: assortmentofsorts on July 10, 2013, 09:31:58 PM
Welcome :) Have a question: What would happen if someone pays partial amount? Will the transaction be processed? (Haven't tried this scenario yet) For example, I create an invoice of 5BTC and the end-user pays only part of the amount. Will the client server get an IPN for partial orders?

The Invoice would update showing the remaining that needs to be paid. Only after full payment will BIPS send IPN.

http://imageshack.us/a/img585/3712/y7j8.png
http://imageshack.us/a/img42/1994/csdt.png
http://imageshack.us/a/img153/209/pdt4.png

Great :D Thanks so much for the clarification! Just finished integrating the API into my upcoming startup! :)


Title: Re: BIPS wallet problem
Post by: Kris on July 10, 2013, 10:43:02 PM
Still doesn't work, clicked you "new link"

Now it says invalid certification...  Doesn't even give me the choice to continue, So it's pretty serious...

It might be because you do not have the newest trusted roots certificates, but than again I don't even know if you run windows.

http://www.microsoft.com/en-us/download/details.aspx?id=38918

I'll really like to see this fixed for you, and everyone else who might have this problem.

Regards
Kris


Title: Re: BIPS wallet problem
Post by: monbux on July 11, 2013, 01:54:02 PM
I run windows, use latest version of google chrome.


Title: Re: BIPS wallet problem
Post by: assortmentofsorts on July 11, 2013, 04:10:50 PM
Welcome :) Have a question: What would happen if someone pays partial amount? Will the transaction be processed? (Haven't tried this scenario yet) For example, I create an invoice of 5BTC and the end-user pays only part of the amount. Will the client server get an IPN for partial orders?

The Invoice would update showing the remaining that needs to be paid. Only after full payment will BIPS send IPN.


Please check your PM :)


Title: Re: BIPS wallet problem
Post by: Kris on July 11, 2013, 06:57:11 PM
I run windows, use latest version of google chrome.

Windows XP ?


Title: Re: BIPS wallet problem
Post by: assortmentofsorts on July 11, 2013, 07:36:50 PM
I run windows, use latest version of google chrome.

Windows XP ?

Ignore this if you have already checked your PM: created a ticket as requested: #CCB-107-39931 :)


Title: Re: BIPS wallet problem
Post by: Kris on July 11, 2013, 07:51:31 PM
I run windows, use latest version of google chrome.

Windows XP ?

Ignore this if you have already checked your PM: created a ticket as requested: #CCB-107-39931 :)

Already checked my PM, was doing some test based on your ticket, I cannot seem to find any issues.


Title: Re: BIPS wallet problem
Post by: assortmentofsorts on July 11, 2013, 08:31:02 PM
I run windows, use latest version of google chrome.

Windows XP ?

Ignore this if you have already checked your PM: created a ticket as requested: #CCB-107-39931 :)

Already checked my PM, was doing some test based on your ticket, I cannot seem to find any issues.

I have narrowed down the test case and updated the ticket :)


Title: Re: BIPS wallet problem
Post by: assortmentofsorts on July 12, 2013, 02:11:41 AM
I run windows, use latest version of google chrome.

Windows XP ?

Ignore this if you have already checked your PM: created a ticket as requested: #CCB-107-39931 :)

Already checked my PM, was doing some test based on your ticket, I cannot seem to find any issues.

Since you asked me to try again, I have updated the ticket taking the test payment as an example :) Did you get the same results?