Bitcoin Forum

I’ve been locked out of my poloniex account for months and I’ve sent several support tickets. They’re ignoring me now when I send support tickets. Is there any options I have outside of poloniex that will force them to give me my coins.

I am really sorry to hear that, I was always thinking Poloniex is a good exchange. Did you keep your coins on an exchange or just transfer them for day trading and transfer back to your wallet when a trade was complete? I never heard bad things about Poloniex, I've been using this exchange is past but never left coins there, always transfer back to the wallet on PC. If I may ask how much funds you have frozen? I check trustpilot.co.uk for reviews and there is about 35 complains on 43 reviews so it may be a problem with this exchange that started not long time ago. Unfortunately, I can't find any contact number that is confirmed to Poloniex support or customer service but if I do I will update this post and send you PM with details.

That's a pretty big accusation is there any kind of activity you have done that would have caused that? I am not trying to be a jerk I just want to be thorough and hopefully we kind find out why.

Man, you are a newbie that's why I'm not buying what you are saying. I've been using Poloniex with as much as 2,000 USD in my portfolio and until now they haven't stole anything from me. One more thing, why the hell did you get your account locked out?

they have locked your account just because, or there is a reason? did they told you why? how long have you used poloniex?
i'm using it for more then 5 month personally, till now there were no problems
i hope your case will be sorted out eventually

How much money do you have in poloniex? If you just have a little, would be better if you go to another marketplace and make a new account. But if you have big amount and they ignore you for a months, try to contact them on their twitter. Visit this : https://twitter.com/poloniex

and you made this one account with only one post aint helping you either.

Sorry to hear that,,, Since i using poloniex long time ago i have no problem with my coins there (deposits and withdrawals) but i also hear from some users have same problem with you. How many $ your coins there? And usually exchanges (others site) will give a reason why an account get it, did they also give you a reason?

Lol there's no such option unless you hack their system. Only poloniex can help you regarding your problem. As I know, Exchanges like poloniex and bittrex really hates several entries of support tickets particularly if it says the same thing again and again. Support tickets should be concise, easy to understand and no unnecessary parts that tends to make your ticket a long essay, And of course it should be followed by proofs e.g. screenshots, TXID (If any).

Did they ever reply to you? If its okay with you can you share us your conversation? Just don't forget to censor the sensitive parts of course. If not just answer this:

Did they tell you why you're account is locked? In most cases its because of suspicious activity furthermore it's mostly occuring in users who transacted with large amounts of money. Did they asked you to do to something like to verify your account?

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So you're implying that your experience should be everyone's experience? How is that possible when everyone has a different account tiers, amount of money they are transacting with and trading as well as login activity?.

I understand that everyone is very wary of newbies but don't generalize them. There are still newbies who created an account here for the sole purpose of seeking help. It's one of the purpose of this forum I think. Please don't tell me that we have to be a legendary member for that.

Kinda feel like this thread should just be closed. It really isnt serving any purpose other then fud. Probably got his account closed from the wrong kinda activity or got it hacked.

After months of failed support tickets I came here for help. Sorry I ruined your day I still want my coins though.