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Title: SPECTROCOIN PATHETIC CUSTOMER SUPPORT Post by: SHAH_SHERAZI on December 15, 2017, 03:32:30 PM Over the past days I have found cryptocurrency exchange Spectrocoin ( https://spectrocoin.com ) to have the worst customer support ever. I had some transaction issue with my XEM account.
You have to wait in queues for longer than 2+ hours to get your number for chatting with support agent. I have repeatedly talked to the customer support for like 5 times and have 3 tickets generated for the purpose, I have been assured alot that my transacted amount will be sent to my wallet but no use. A thousand thumbs down. >:( >:( >:( This is what I got after using the exchange for last 3 months. Title: Re: SPECTROCOIN PATHETIC CUSTOMER SUPPORT Post by: lumeire on December 16, 2017, 02:22:41 AM Well all exchanges had seen surges of traffic spikes and increased demands these past few weeks so it's a bit reasonable. Just keep in touch with them I've used them in the past and they do reply.
Title: Re: SPECTROCOIN PATHETIC CUSTOMER SUPPORT Post by: timerland on December 16, 2017, 04:58:18 AM Over the past days I have found cryptocurrency exchange Spectrocoin ( https://spectrocoin.com ) to have the worst customer support ever. I had some transaction issue with my XEM account. You have to wait in queues for longer than 2+ hours to get your number for chatting with support agent. I have repeatedly talked to the customer support for like 5 times and have 3 tickets generated for the purpose, I have been assured alot that my transacted amount will be sent to my wallet but no use. A thousand thumbs down. >:( >:( >:( This is what I got after using the exchange for last 3 months. If i remember correctly they also have currently negative trust on their account on forum for scamming one of their customers selectively that had a big balance. So no, by no means should they be trusted with your funds in my opinion. You can view the accusation against them here: https://archive.is/QUAuc Anyways, regarding the issue with their support, it's actually common these days with exchanges. Most exchanges do not have a good support system going on but rather have like 2 people doing support 8 hours a day with thousands of messages. It's a long wait to get any sort of response, i hate it myself when that happens too. Title: Re: SPECTROCOIN PATHETIC CUSTOMER SUPPORT Post by: SHAH_SHERAZI on December 16, 2017, 11:25:20 AM Well all exchanges had seen surges of traffic spikes and increased demands these past few weeks so it's a bit reasonable. Just keep in touch with them I've used them in the past and they do reply. Yes they do, but every time they have the same reply ,,, "We will try our best to resolve it asap. But can't give a definite date" Title: Re: SPECTROCOIN PATHETIC CUSTOMER SUPPORT Post by: Slow death on December 16, 2017, 12:56:44 PM They have no good reputation and from the post I read in the past about them, I would not recommend that you use the services provided by them > █ Spectrocoin.com imitated a transfer of 64 BTC. Then removed 24+ BTC more (https://bitcointalk.org/index.php?topic=1586595.0) Scam by spectrocoin of 100 BTC (https://bitcointalk.org/index.php?topic=1669877.0) Bankera Scam project by Vytautas Karalevičius & Mantas Mockevičius (https://bitcointalk.org/index.php?topic=2126829.0) Yes they do, but every time they have the same reply ,,, "We will try our best to resolve it asap. But can't give a definite date" These guys do this so people give up their coins. |