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Title: Blockchain.info Support - 6 weeks, No Response Post by: meelos on July 21, 2013, 08:33:46 PM Hey all, first post is a negative one I'm afraid. Concerning a wallet I set up with Blockchain.info with 2-factor authentication.
I bricked my mobile phone and had to request the removal of my 2-factor authentication. My first request was made on 18th June 2013, I've since contacted the support desk a further 5 times but still no response. My ticket status' simply state that they are "Awaiting assignment to a support agent" Really disappointed with the service. I moved from MTGox after all the problems they had this year. Turns out that Gox managed to reset my authentication exactly 1 week later. So all I want to do now is get access to my funds out of Blockchain.info and move them backto Gox. If nothing else it's been a hard lesson on why I should have downloaded my wallet and backed it up so I didn't have to rely on accessing my web wallet. So providing someone over there is listening in to these forums and helps me out, I won't be making that mistake again. Any Blockchain.info employees listening? Or anyone have any advice on what I can do? ::) |