|
Title: bitstamp.net google authenticator broken?!? Post by: prophetx on July 23, 2013, 07:11:52 AM I have not logged into my account on bitstamp for about a month, and just tried 10 times this morning and keep getting this error when putting in the google authenticator code:
Invalid authentication code. Luckily I did not keep any funds in my account... anyone else get this issue? Kind of scary that it would randomly stop working... Title: Re: bitstamp.net google authenticator broken?!? Post by: hazek on July 23, 2013, 01:28:29 PM With two factor authentication it is very important that the time on our server and your mobile device and the time within your Google Authenticator app is in sync, therefore please try to re-sync Google Authenticator by going to Settings -> Time correction for codes -> Sync now, or if you use iOS please set; Settings -> General -> Date & Time -> Set Automatically -> to On, and then make sure your mobile device displays the correct time and then try again.
Also, here's our two factor authentication guide for more info: https://www.bitstamp.net/s/documents/bitstamp_2_factor_authentication_guide.pdf If you are unable to resolve your issue please contact us at support@bitstamp.net. Title: Re: bitstamp.net google authenticator broken?!? Post by: prophetx on July 25, 2013, 03:25:07 PM thanks, it was the time sync indeed
|