Bitcoin Forum

CEX. IO attaches really small transaction amount per byte as 240 satoshi / byte. Transactions are not taking place.

Customer service is not available at all, the never reply back.

User: up113011255

I don't get why exchanges don't allow people to select their own sat/byte fee amounts. Give us the chance to get our money faster, because sometimes it sucks trying to get the coins out, as you basically depend on costumer service when this happens... what do you expect us to say? We can't do anything for you.

The only thing you can do is go on reddit and expose their lack of customer support. Public shamming is very effective for it damages their brands if they don't get their shit together.

Currently, as the memory pool experiences growth, it is possible for transactions to wait for confirmation longer. It seems like there is not much we can do about it. As for the identification of transaction fees by users, we will take a look at this idea. If it will work positively for us, we will implement it.

xxx

I truly agree every single word you say..

But I have been not given chance to decide the amount I want to attach my transaction.

In this case I'm expecting for CEX.io to assign a fair average amount of transaction fee. But even the average was 450satoshi/byte, it has been given by CEX.IO 245satoshi/byte.


What you will do about it?

What is the expected transfer time for 245satoshi/byte at this moment?

Did your transaction finally confirm???

Please let me know


Look at my transaction https://blockchain.info/tx/fd82fb9711afc48623fa13fa3963121f88160afe56fc968feaf02e5f73e7b764

Its been many days and its still not confirmed, Not my fault at all, cex.io bunched so many transactions together that now my transaction is stuck because of low average fees. A huge part of my money is stuck, this is shameful. Tried contacting support and they dont even care to reply. I am left with almost nothing because of this.


Tried tx accelerators but they are also of no help

Can someone tell me how long this may take.

Is there anyone from CEX.IO???


I would never buy from there, they are the costliest exchange and they dont even care about their customers.

11.254 sat/B

ain't gonna happen any time soon. i waited 14 days with 108sat/byte.

that service is a total ripoff paying 42 cents fee these days, i bet they charged you 25+ fee in their website

Just take a look at the number of transactions they did with so low fees, not my mistake at all, their fees are high+their exchange rates are one of the highest in the world and still bad service.

Even my btc is stuck in this transaction only.
They are not replying my emails.
I paid $24 but still its not confirmed. Don't know what to do.

Oh so good I got another person with the EXACT transaction,

CEX.IO should reply to this, in that tx a big amount is stuck almost 5+ BTC, even i tried in btc.com accelerator but no luck there too, others also tried but even they failed.

This is a serious problem cex.io should look into it or refund the money to us, they are responsible for batching too  many transactions in one tx.

I have replied to your message personally, please get back to me.

CEX.IO you need to look into this, a huge amount almost 5BTC is stuck on that transaction because of your mistake of bunching too many transactions into one thereby making the average fees very low. Please fix this so that the transaction goes through and we get our coins.

i wanted to buy cloudmining hashrate from hashflare and i wanted to pay with BTC. i sent from my CEX.io wallet on 03.01.2018. This payment doesn't confirmed yet and my hashflare purchase is time out now. can i cancel the transaction? my TXID is 0b422c53c7755962a9168471e6ba551aa21031afefbab6fefc8ba6d3addea667

Yes it's confirmed but took more than a week. At the mean time my all profit gone and still waiting bitcoin to increase..

Atleast you had 200+ satoshi's/byte, ours is 11, which is a super low number because CEX.IO bunched too many together.

Hello,

Let in me to the club!!! I'm also remain in limbo with transaction id fd82fb9711afc48623fa13fa3963121f88160afe56fc968feaf02e5f73e7b764

cex.io sucks!!!

look at my transaction:
https://blockchain.info/tx/7a9532803a68c995de2d1b269f765bccc61253cc27930a216ac0dea4d66baa93

i paid a lot and this is the result. this will never transfer to the owners i guess. do you have any idea how log will it take?
shame on you cex.io. i am swearing all the day to you. how could you pay 23 sats per byte.

I have the same problem. Paid 25$ and after 10 days the transaction is still not processed (16 sats per byte is unacceptable ...)
https://blockchain.info/tx/759303c6cf3481a5038c301b515ac44137e81105973a2e515fa24f85998b52e8

I sent a bunch of emails to support and they ignored all the messages!

In Terms of Use it says that it will be processed in maximum 24 hours! What is the next step? When it will be confirmed? I am losing money because of the delay! I am very disappointed about this and if it does not solve as soon as posible I will never use the CEX.IO!

10.4. The User acknowledges and agrees that Deposit and Withdrawal Transaction in Fiat currency may be delayed due to bank verifications and checks, for a period up to one (1) month. Similarly and due to the inherent nature of the cryptocurrency networks, the User acknowledges and agrees that depositing and withdrawing Cryptocurrencies into/from his/her Account may take between one (1) hour and twenty-four (24) hours, barring unforeseen or unavoidable network issues.

hey CEX!
WILL YOU SOLVE MY PROBLEM ABOUT THE TRANSACTION OF VERY FEW FEE? I PAID 0.001 BTC TO YOU TO SEND MY GOODS. SUPPORT SAYS THERE IS NOTHING TO DO AND I SHOULD WAIT. ARE YOU KIDDING ME? WHAT KIND OF A COMPANY YOU ARE? STEALING? DO YOU CARE ABOUT YOUR CUSTOMERS? I ALREADY LOST A LOT. ARE YOU HAPPY? MOST OF THE CRYPTO INVESTORS READING THIS. DO YOU CARE THAT YOU LOSE PEOPLE WHO WANT TO INVEST VIA YOUR SERVICE? WHAT IS THIS GREEDY; PAYING ONLY 23 SATS FOR BTC TRANSFER? PEOPLE ARE ATTEMPTING TO CALL POLICE OR GO TO PROSECUTORS? DONT YOU AFRAID OF LEGAL ISSUES? YOU CLAIM THAT YOU SEND BTC IN 1 HOUR TO 24 HOURS. SO, WHERE IS MY BTC FOR GODS SAKE? ITS BEEN 10 DAYS!! SHAME ON YOU!!

https://blockchain.info/tx/7a9532803a68c995de2d1b269f765bccc61253cc27930a216ac0dea4d66baa93

Anyone can see that user CEX who represents cex.io is ONLINE everyday!!!
A "Hero Member" on bitcointalk.

12 days for my transaction to be processed till now ...
THX CEX.IO FOR ALL THE HARD WORK

When it will be processed ? Next year ?

The transaction was completed.

As for now, most of the stuck Bitcoin transactions were resent with higher fees and confirmed.

Thanks for the response, please look into this, it still exists fd82fb9711afc48623fa13fa3963121f88160afe56fc968feaf02e5f73e7b764 and unconfirmed, please send higher fee.

and my ID is up111498827

Yes my bitcoin is also stuck in the same transaction.
Please look and confirm it with higher fee.
Don't just fake give a proof that you replaced all transactions with higher fee.

Still this transaction made on 3rd Jan is not completed and its showing unconfirmed on blockchian:
https://blockchain.info/tx/fd82fb9711afc48623fa13fa3963121f88160afe56fc968feaf02e5f73e7b764

Please look on it and confirm it. I am waiting for more than 9 days.

after 10 days i got my btc. i guess they solved the issue manually. i lost money at the end. i will not thank you. you dont hav any excuse. you have to be professional. i am not sure about using your service anymore. good luck to others about the crypto and fiat withdrawels.

Hey CEX.IO,

could you confirm which of aforementioned transactions were processed?

Still my transaction is stuck and you are saying that you replaced with RBF.
if this is the case share the new transaction id.
My transaction is stuck since 20 days.
https://www.blocktrail.com/BTC/tx/fd82fb9711afc48623fa13fa3963121f88160afe56fc968feaf02e5f73e7b764
my Profile id: up106401868

As for now, we were still unable to process this transaction. Still, as we were told, it should be resent within 1-2 days. Please, accept our sincere apologies on the matter.

I don't understand what does it mean?

You just should and must re-spend all inputs (i.e. make the same transaction) with higher (acceptable) fee!

Can you tell us why? Either stop rebroadcasting the tx so that it is dropped or send with higher fee.