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Which quality do you think that a customer service officer must have to take good care for their customers?

There are 7 key qualifications for customer service, I think:

Empathy, Thick Skin ,Communication Skills ,Self Control , People, Flexibility and Team Player

In addition to what's already been mentioned, a great CSR is able to identify the customer's real concern beyond all the irate-ness and resolve it as soon as possible.

I would also recommend to include here soft skills and maybe time management to plan your time in proper way

Yes, I agree with you.
They have to have good time management skills and not spend too much time dealing with a particular customer, while others are still waiting. Focus on the key issues that need to be addressed to achieve balance.

I think patience is the most important quality you should have, other than being prepared on the subject of course. I think that many customers take this kind of service as granted, not realizing the importance of those who work all day to help people fix their problems.

yes sure! the patience is number one quality that you must have!

In my 8 years of working for the business process outsourcing industry, i have been with into various roles and have worked with different types of clients. As Customer Service Officers, we have been tasked ro resolve the issue/concern of our clients the soonest time without sacrificing the quality of the service that we provide.  In order to be a "good" Customer Service Officer, one must be patient in listening and understanding the customer's concern, he must be courteous when responding or interacting, he must know how to empathize, he must be able to see the customer's unstated needs, and must have a sense of urgency.

It is all about gratitude, attitude, passion, compassion, unique, wise, and the most be strong.

Able to put yourself in customer's shoe

always were your smile and to be humble for every customers

Dude you should be asking on how to be a good service oriented officer.....
Your grammar is a little bit confusing for my part..
Understanding
Humble
Smart (problem troubleshooter)
Considerable...
Honest...
And a joker

To be a good customer service officer one must be gentle, patient and smart enough to explain to the customer on the right information that they want to know plus be respectful in dealing with the customers

In order to become a role model as a customer service representative, one must first put him or herself in the shoes of the guests or customers, he or she must first understand what it is that a person is looking for in a CSR, most of the time this is giving off more than what they need and exceeding their expectations.

to be a service provider should be able to provide good service by providing services well in order to satisfy customers so that customers feel served well

  This thread could go in the wrong direction real easy with a little bit of imagination  ;D

Listen carefully to your customers concern and answer appropriately to your customers concern....

Respond correctly to your customers inquiries and complaints.

Being a servant is a noble job and rewarding to all. but being a good service provider is not easy. because it takes perseverance and patience, so that customers feel satisfied with our service.

I think the person who has a friendly, careful, critical, patient, and knowledgeable personality is the best example of the service clerk.

Mentioned already but good communication skills are key as is being professional. Think of it like this - when you are receiving what you feel is good quality service, what is it that the person is providing which makes you happy?

KYC - Know your customer. Know them, what they want and make them happy! Make them come back too. Every customer thinks they are the king or queen, make that illusion come true. Watch Beavis and Butthead working in tech support to learn how not to do it!

I strongly believe that in order to provide good customer service, aside from being friendly with the customers, is that one must have full knowledge of the products and offers of the company.

Becoming a good customer service clerk in a well-dressed manner, speaking gentle, gestures, attitudes and behaviors in order to impress the Customer.

provide information to customers as well as friendly advantage to the customer and become a good listener

I believe in ABCs of customer service

A = Attitude- not your customers attitude but your attitude alone, your tone of voice, how you deal with the customer, even body language all plays apart in the attitude that you convey to the customer

B = Business Knowledge - make sure your customer/s know that you are the expert, that you are the person that can help that customer with their issue/s.
It makes them feel very confident and comfortable with you as a professional.

C = Customer oriented service- dealing with one customer at a time, dealing with customers you need to use professionalism.

Memiliki kesabaran dan ramah pada pelanggan

You should have a lot of patience..Understand the need of the customer.

The support service should have great care.

To become a good customer service provider/officer, one must first have the ability to think on their feet fast. There is always a best way to handle a particular customer and taking the millisecond to think on the best approach before anything else ensures your longevity in the field. Customers don't want robots, they want thinking people at the other end who understands them and make rational decisions to help them with their concerns. The customer service officer must then be like a professional actor. Get in character based on what the decision demands and act the part out until everything has been resolved. Then don't get tired doing the said things over and over again.

I think customer service is one of the hardest jobs, because most of the time you don't see the customer, until something isn't going well. I think the biggest key to become a good customer service officer is listening. A lot of the time people just want to be heard first.

To be a good customer service we need to have experience, to understand the customer psychology needs, speak to be easy listening, listening to customers ...