Bitcoin Forum

Economy => Currency exchange => Topic started by: russkiy on January 12, 2018, 09:11:34 AM



Title: CEX.IO - can't activate API KEYS
Post by: russkiy on January 12, 2018, 09:11:34 AM
Have a strange  issue on this exchange.

I trying to activate my API key.
I follow the instruction
https://support.cex.io/hc/en-us/articles/212083507-API-Setup-guide
:
 -  create a new key
 -  press "activate" button
 - Enter 2FA
- receive message  "Your API key has been activated" (this means "everything is OK" and code 2FA is
accepted, I believe)

BUT! Nothing happens, keys staying inactive!

I thought it's because my account is not verified, and asked my friend (with verified account) does same.
And he had the same thing.

Does anyone  have same problems? /   What did I do wrong?

The support service does not react... as usual.


Title: Re: CEX.IO - can't activate API KEYS
Post by: russkiy on January 14, 2018, 11:46:35 AM
I resolved the problem myself by next way:
- switched off the  2FA
- Activated the API keys with confirm by email
- switched on the  2FA