|
Title: Coss Exchage Problem Post by: vertonext on January 20, 2018, 05:23:46 PM I accidentally deposited BTC in BCH Wallet. I know it was a serious mistake, but I asked if they could just switch the BTC network to BCH.
The Transation was confirm in blockchain. It took 8 days, and I got no response. This was the answer I received through facebook: https://imgur.com/kBFyRvf I may be wrong, but of all the support I have received from the exchages, paying to receive your money that will be invested in the site is a beautiful joke. What do you think about that? Title: Re: Coss Exchage Problem Post by: TryNinja on January 20, 2018, 06:15:51 PM I actually believe that they are handling the situation very well. It's not that easy for exchanges to recover coins sent to the wrong wallet. A dev would need to do everything manually (like they said), they probably receive tons of new tickets per day that they need to handle and everything was your fault. So it's obviously that they will ask for a fee.
Title: Re: Coss Exchage Problem Post by: vertonext on January 20, 2018, 07:17:46 PM I actually believe that they are handling the situation very well. It's not that easy for exchanges to recover coins sent to the wrong wallet. A dev would need to do everything manually (like they said), they probably receive tons of new tickets per day that they need to handle and everything was your fault. So it's obviously that they will ask for a fee. Man, 0.1 bitcoin? this is too expensive. Title: Re: Coss Exchage Problem Post by: TryNinja on January 20, 2018, 10:32:57 PM I actually believe that they are handling the situation very well. It's not that easy for exchanges to recover coins sent to the wrong wallet. A dev would need to do everything manually (like they said), they probably receive tons of new tickets per day that they need to handle and everything was your fault. So it's obviously that they will ask for a fee. Man, 0.1 bitcoin? this is too expensive. At least they provide you with that option (e.g: for those that lost thousands and 0.1BTC is not that much). There are many exchanges that wouldn't care about you and just keep the money. |