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Title: I lost my phone and 2FA! Post by: curlyti on January 21, 2018, 06:26:23 PM Hi guys,
I was using 2Fa Google Authenticator for my livecoin's account and i lost my phone accidently . I send email to livecoin.net and ask for their help but they dont reply my email . It since , 5 days from now. Please, anyone can help me . Thank you so much. Title: Re: I lost my phone and 2FA! Post by: HodorHodl on January 21, 2018, 06:36:05 PM With any TOTP device, when you added it, you should have been given a recovery key.
If that's lost, or you didn't note it....sorry, you could be out of luck :/ Title: Re: I lost my phone and 2FA! Post by: toweidi on January 21, 2018, 07:58:18 PM Same happened to a friend of mine. He wrote to the exchanges and they asked for a proof of identity. They then restored his account and deactivated 2FA.
So just wait and hope for an answer. Title: Re: I lost my phone and 2FA! Post by: risatrakib on January 21, 2018, 08:10:17 PM When you were enabling 2FA on your Livecoin account .First time they had given you a master key , If you wrote down that key then you can login now . Or you have to wait for the reply of livecoin support
Title: Re: I lost my phone and 2FA! Post by: Potato Chips on January 21, 2018, 11:04:53 PM Did you made sure that the email address you've used to sent the request to them is the same as the one you've used when you first opened your account?
And if provided the following information below: Quote from: https://www.livecoin.net/en/googleCode/restore Please, provide the following data in your request: your last deposit amount and last trades. If yes, You're good to go. Just try to follow up your problem by sending a PM to this user LiveCoin (https://bitcointalk.org/index.php?action=profile;u=462136) or posting in their ANN thread: https://bitcointalk.org/index.php?topic=1151791.0. By reading the recent posts of their ANN thread and some threads on Exchanges board, you're not the only one who's experiencing this, maybe its because of the high traffic again??? |