Bitcoin Forum

I'm playing on bitlser for more than year and admin always quite helpful in solving issues very polite manner.

But recently I noticed that he and his support team has become more arrogant in replying our issues. They didn't scam anything to me but noticed a different tone in their response. Is it due to they already gained sufficient trust from this community?

Did you also notice the same thing?

In last couple of months I didn't play on Bitsler but before that, I used to send tickets for some issues and they used to promptly reply and never notice such behaviour until now.

Do you wish to specify which kind of issue they showed arrogance to reply you?

My experience with Bitsler is quite good and never had any kind of issues either with money replated or support related.

They've been polite all the time and so far I haven't experienced any disappointment with my inquiry when I'm in problem.

How arrogant? be specific and get to the point.

As a customer, sometimes we feel extraordinary and needs to be treated special. Let us see your conversation.

It's not about that, maybe you're the only one that can hear that tone of their response. I never had problems with them. You did even made a newbie account just for this?

This!!
It should be more specific, at least show us some of their replies that you think as arrogance! For me, it looks like a personal assessment. You may consider it as arrogance but others may take it as a usual thing from admin.
I think if you start with good communication then they will be good as well but it might be different if you start a communication with something like an anger. Did you ask them about your latest issue politely?

I agree with the author, they block accounts without explaining the reasons, or lead stupid reasons that have no basis for truth, require proofs that the player can not provide them, because they are physically and do not have access to this information.  Those who protect them are themselves owners of different casinos, they just out of solidarity zamylivayut negative feedback

Please keep in mind that you are not dealing with the admins personally (face to face), there is no such thing as  "tone" in all their responses. What you are raising against the admins of Bitsler is subjective. They may construct a sentence that for them is not offensive, but to others it is offensive because again its subjective, depends on how you interpret the response.

Hmm.. Haven't played there for a while. Though I would say I have never contacted support their either when I did. So we can't really say that they indeed changed their tone. I would say that if you want to alleged this, the very least thing you could do is truly offer proof. Though I don't think it is worth anything anyway, as long as they are giving support then there should be no problems.

They are not arrogant and basing it from my personal experience they are approachable even until now. All the issues that they are being solve are always quick and always will have a solution. Before I have a problem withdrawing my balance but one submission of a ticket regarding my problem has solve my concern they even have emailed me regarding the reason why my withdrawal is hold. Maybe you just have been a little buggy to them that is why they have a different tone in their message for you, voicing out one issue over and over again might be irritating for many people.

Indeed I can totally support this. Bitsler's support team is becoming more and more arrogant (though arrogant is a little hard word to use here). I used to be a regular player there with almost 2 yr old account but then suddenly when the price of bitcoin suddenly rose up they started to ban accounts and stopped paying faucet winning. I don't have any problem with that though because I was enjoying roullete there it was so fun but then suddenly they stopped roullete and I stopped playing there because I got bored with the dice game.

Then what way should they talk into you? I have experienced on their support team which I don t really have problems with them. When it comes to tone then they are polite on answering things up.In which way they do act arrogant into you? Just like being asked above be more specific on this thing so that people would find out on what you do really mean against them.

I guess the tone is subjective, it may not look like arrogant to us but then it maybe arrogant to the person involved especially when the person is somehow annoyed of the scenario.  It would be best to show us the timestamped conversation between you and the support person.  Aside from the possible fact that probably they have a new desk officer that time, I bet customer personnel is always accomodating as they should be.  they are paid for that job and if not, then the proof of message that you will show here will be enough to fire that staff.

I'm asking about that conversation but OP is likely trolling and trying to destroy bitsler's reputation. This is case closed, no proof and he may only be a frustrated gambler that can't take a customer support's address regarding his problem stated on the casino.

Maybe u just misinterpret him..
Theyre just strict.. must follow some rules and regulations
Dont just judge other people

I am not active player there but I think change in their support team's tone might be because of change in their support staff. Different people have different tone and some might sound more arrogant even when they are talking normally. It always depends upon how you hear them.

I haven't play yet on bitsler but if things are this worse I think I will stay away from it specially after I discovered the 777coin casino when they have a proffesional team behind it doing only awesome things.

Maybe the admins changed ? I don't know if you're complaining or just sad that you don't feel special at the website anymore ? The logic is simple,if you're unhappy with their latest addition,either talk to the owner about it or move on.You can represent your concerns to @yahoo too.

Why would you even care writing here if you don't know what's what ? And no that isn't a right way of promoting your signature.

There are books written about using the appropriate tone in written communication, so I believe there is such a thing as "tone" in written communication.
What you just wrote are very lousy arguments.
Ofourse it's subjective, if one feels scammed, his feeling are subjective, you can't just dismiss it because it's subjective, it might still be valid.

I don't know but before when I send a message to the support, they always promptly reply and act on the issue. There was even a time that they responded to a scam report going on with some of the members and they announced it publicly and hold those alleged scammers account. It was more than a year though because I have not been regularly playing for quite awhile - just short play session and just for fun.

I'd suggest that you better attached some screenshots here regarding your conversation with bitsler's support and let the community decide as to whether or not they are being arrogant these days.

There are a few things to consider

For one, its very difficult to detect someone's tone from a message. Someone can be sarcastic or someone can be sad or mad and its difficult to tell just by reading some messages.

Secondly, if you have been in the bitcoin world for the last year or so. You will realize that many exchanges and other services are simply overloaded with new users and don't have the support staff to handle quick replies.

After 2 posts, OP never replied. I don't usually play with bitsler but when you think that you are being attacked or you are not being handled well by the customer support you have the right to complain and call their manager to fix things out. But with this complain, this ain't a serious one.
He can't even provide one for us to believe his claims.

I do not blame you not believing on bitsler, but I just wondering how do you know if they have different tone when there is only writting? This does not add up when you said, they helpful and really solving things, just because you "think" that they have different tone in their writting then you make account just to attack them?

It maybe a strategy to create negative thoughts abouts the Bitlser :P

But no one is going to take this matter as so serious because the OP create a new account for opening this thread only and afraid of opening with is main account.

you can consider me biased but it has always been extra fast and super polite for me
I had a few dealings with bitsler support,one just recently when I had my withdrawal
not show up on any of the blockchain explorers and the withdrawal itself shown me an error
so I contacted support and they rechecked the system and assured me that the money went through
seemed it was just a glitch with the blockchain,asked me to wait and appologised for the inconvenience
after a couple of hours it went through and credited as expected

Whether it is a new account or old account if people blame any service without proper evidence then no one is going to believe such accusations. After creating this thread OP didn't come back to this thread and reply to any of the comments posted here. I think we need to stop replying to this thread.

It's my guess OP's claim got to do with the recent strict stance of Bitsler on faucet farming and outright faucet decline for accounts linked to multiple accounts which were created 3 months plus ago and having no deposit as at November 10th 2017.  On that, I do not see any wrong doing in any site putting some checks on those perceived as abusing their systems, because they're in business to make profits and not some charity organizations as some players might be inclined to view them.

I think this is just a FUD against Bitsler from competitor with newbie account.
I had two tickets in past month and both issues was resolved quickly and the support 'tone' was polite.

*gathers popcorn* Gotta say, interesting thread  :)

Is 'he' bary? or someone else?

Yes it is obviously FUD to make bitsler looks bad, but he did it very bad as well. He thinks that by spreading base-less accusation is a great way to destroy bitsler's reputation. He do not even try to give more replies in this thread, so we know what is the purpose of this thread.

Yup i feel you, last year when i raised a ticket and one the support replyed me without any tracing what the issue is, she directly conclude.But some of the support in the bitsler team is helpful.

Well we might have a different point of view, I feel the same like op , a little bit actually. In the end I admit things went wrong in my end not on their end, just the way they respond things looks like make people uncomfortable with their  sarcastic replies, just saying... It's my personal experience.

would you mind sharing the reply that seems sarcastic with me, here or in pm? I honestly would like to understand this if possible ..

I believe everyone have their own experience through bitsler but overall everything is still on positive tracks. Only seldom people that do not like it because they lose and may be never win even once, this is what I heard, many of them said we can't win here because of scam or anything. If it is that bad how can they keep on giving event and stay this long? May be you should consider this too

This is kinda deviating from from what the op said though ..

What exactly was said that that sounded arrogant to you?

I remember bugging baryom about api a year ago .. was looking for a new place to play at , and at the time thought he was a mod .. I still occasionally bug/spam him for it, but never really noticed a 'tone' at any point. Concerning support, I remember speaking to gustav a month ago about a thread loaded with trash here on bitcointalk .. Clearly remember him telling me that we are better than that, and I should leave that user alone because people will see past his fud.. Don't know more than that, but the support team is pretty solid afaik

Arrogant and useless, but at least they reply within 24-48 hours, unlike SafeDice admin who is MIA.

Bestler scammers, block accounts, false charges without proof, if you are so honest then return the players money and then block like all honest casinos

You accuse them as scammer but you did not even provide valid proofs. Should we believe with what you say?
Accusation should be accompanied by valid proofs, otherwise you are just spreading FUD. Not only for Bitsler but to all sites, people should give a solid proof once they are going to accuse any sites as scammer.

Did you lose any of your money on that site? If yes, can you provide a proof for that?


All gambling sites will block users account if players don't follow their terms. Did you break any of their terms?


You also accusing them without any proof. So your not different from them so first you need to provide proof for this accusation.

Here is another post talking about Bitsler closing accounts without any reason:
https://bitcointalk.org/index.php?topic=2938675.0
I don't know if this is really true and I don't want to make any jugements before seeing real proofs.
OP you should attach examples of conversations where you believe Bitsler team were arrogant or didn't respond.
It is always easy to blame others but you have to provide proofs.

Looks like he is just another butt-hurt user who got his account blocked because he was doing something against the rules. No proofs = .....? You know what should we call it.
No chances for you to see OP provide the example of the conversations, he is gone already. Created his account here just to create this topic then went away. No need to take it seriously.

Most likely what is going on is the customer tried some type of illegal mixing scheme.

Basically ever since Bitmixer closed, people have been using Bitcoin casinos to launder and mix their coins.

Unlike exchanges where most require AML KYC, many Bitcoin casinos don't. Hence they are targets for this.

Whatever the reason if one is accusing of someone then they should provide proper proof for those accusations. If not, it is waste of time and effort. Not only on this site but even for other reputed sites, people are creating new accounts to accuse their services without any proofs. We no need to worry about these kinds of accusations.

Which account do you get blocked?
What charges that they put into you?
I admit it that every single casino is not being honest to the players but they covered everything well, as long as they do not cheat and it is probably fair that we can proved then it does not really matter
And one more thing, may be you do not understand what is scammer means, please check your dictionary before you starting this FUD and spread everywhere. What do you think how they going this far? By scamming everyone? You must be joking

Membres like OP should be banned for accusing people without provding any evidence.
At least we should have a demerit system to reduce the number of free accusations, thus, any one will think twice before accusing people.