Bitcoin Forum

Hi Josh -

I ordered a 5GH/s Miner on the 6th of May.

When I ordered I was assured it would be delivered by July.

On August the 8th I asked for a refund and on August the 15th I was told this would not be possible.

So can you please tell me, simply, when my order will finally ship and what possible reason there could be for orders taking so long?

I am tired of reading through pages and pages of abuse and conspiracy theories - can you simply answer my question?

Thank you.

If you have ordered from ButterFly Labs and have not yet received your product, you are entitled to a refund whenever you request one (per FTC rules).
First ask ButterFly Labs for a refund, they will probably say no but you might get lucky.
If you ordered via PayPal you can file a complaint with them even if you are outside the 45 day window. Multiple customers have already gotten a refund from PayPal that was outside the 45 days.
If you ordered via Bitcoin or Bank wire, you can fill out a complaint with the FTC at  http://www.ftc.gov/complaint and they will advocate for you with ButterFly Labs to get your refund. You can also contact the office of the Kansas Attorney General and inform them that you have had your money taken with no product delivered for months, just more promises.
You can also do a paper filing with the DA here: http://da.jocogov.org/complaint-forms

There are also several threads on how to get a refund from ButterFly Labs, here are two:
https://bitcointalk.org/index.php?topic=266945.0
https://bitcointalk.org/index.php?topic=272585.0

If your new to Bitcoin mining and BFL shipping commitments then we forgive you.  If not, then don't be surprised, many people are in line before you.   We have tons of threads saying the same thing.   At this point it is either refund, wait or see if you have legal action.   Wish there was a better answer at this point.


-D

how is this scam of a company not shutdown yet.

People vote with their dollars, they keep handing them money and the law of markets says they should be in business.  Pure and simple. 

And you actually believed them??


And you actually believe them?? LOL


Would you still believe them even if they told you?


Put on your big boy pants and wait like a good little investomer!

Do you not believe everyone you buy something from over the internet?

Do you usually have to do hours of research just to see if the company you are going to buy from are fraudulent or not?

I have purchased hundreds of products from the internet - this is the first time someone has just blatantly not delivered and does not even seem to even have the courtesy to be even slightly concerned about it.

I fail to see why it is so hard to give me a straight answer - why is it taking so long? I have read page after page of threads about BFL and still cannot really figure out why orders are not being shipped faster than what seems like one technician hand making each unit one at a time. If I did this to my customers my business would be gone and I would feel totally ashamed.

Should I just wait for a another month, 6 months, year?? Seems like none of you has the balls to stand up to BFL - you are happy to just wait indefinitely. I'm vexed.

I see Inaba is active, mostly in verbal abuse, on other threads in this forum so figured this would be the place to get an answer from him directly. I barely get an answer at all from BFL support so...

This 'never ending crap' as you put it is not our fault, it is BFL's fault and a spokesman for that company on here, as far as I can tell, is Josh so why not address this post to him?

I am not a beggar I am smart, I read the posts and thought I would have a gamble so I purchased the smallest miner I could. But that is beside the point. If I had spent only $10 with BFL it would still not make it ok to lie to me and fail to produce anything.

He couldn't care less. You're not important as a customer.

Sorry.

Yeah this is the PM I just got from him in response to my request to answer the OP.

"Sorry, it's impossible to conduct any sort of business on these forums.  You should contact customer service, they are the ones that could better answer your question.  I really can't answer questions like that."

Nice..  ???

1) Why are you asking questions here?  This is not the official site for BFL.
2) have you even read their forums?  Their Blogs?  Jalapenos just finished shipping for Jan 31.  Since pre-orders ended around Apr 5th, and your is an actual order, it is likely that you'll not see them shipping your order until after ALL preorders have been completed as per a statement made by them a while back.
3) Realistic timeline?  Mid-October unless they continue shipping Jalapenos past the pre-order deadline.

Honestly, this is the LAST place to be complaining.

You got an answer via PM. This is actually very good.

 ... yet spends thousands of dollars to advertise on these forums in the hopes of gaining more business.

In their defense, they didnt announce and advertise Monarch project on here. Its you ppl that fcking make that thread and then complained.

If you actually dont want to do business with them, dont make a fcking post about it, dont buy their products.... and shut up all together.

Yet you keep "advertising" every time you post in BFL's thread.

I assure you, Josh is running right now to his office on foot. As soon as he heard one of his precious customers was feeling down, he started running for the office to resolve your issue.

He probably didn't even apparently think opening his car was worth the wait. This guy needs a medal. (Gold too, not that cheap stuff)

"Nobody cares about you" - Inaba

Sure they advertise it here. That's how they avoid the scammer tag.

https://i.imgur.com/baQuhQF.png

ethought - If you noticed that, then WHY DID YOU PURCHASE?

How do you keep track of all your sock accounts?  Do you have some kind of IP/account switching app, otherwise is must be very time consuming?

There's like 5 in this thread alone.

It's worse than that! Each time WE start a new BFL thread, theymos places a BFL ad between the first and second post--ON EACH PAGE!

Just goes to show that Josh is correct: We are Monumental Assholes!

Madness!

It sounds like he could have just put the answer in the Private Message but chose not to, or he had no clue what the answer was. Either way, if the Chief Operations Officer (BFL_Josh/Inaba) has no idea when your product will ship or why it is delayed, you should probably seek a refund.

did this guy just asked the obvious?

no wonder.

https://forums.butterflylabs.com/blogs/bfl_jody/255-thursday-july-25-2013-shipping-update.html

I can think of 2 plausible responses:

1) "next week or the week after"

2) "it ships when it ships (when ready to ship)"

Maybe we need a Custom Hardware Association that promotes the positive?  https://bitcointalk.org/index.php?topic=282030.0

Be nice if Josh answered your question and started acting more responsibly.