Bitcoin Forum

My CryptoPay horror story

I am a project manager at startup. I was responsible for making payment cards for our team. I have used CryptoPay as it was easy to use and i was able to manage all team accounts on my mailbox.

Issues started when i topped up more. I used just few hundreds $ first. Then expenses goes more and i have deposited around $8k in total though CryptoPay. After their robbery exchange rates and commissions it became around $5k usable on cards. Our startup grows and team expenses raised. We were having a global team and have our members to buy stuff they need for our money - they can buy dedicated servers, goods (notebooks and so on) and anything they need for our money.

Firstly CryptoPay has started to not process my deposits. Transactions were confirmed with delay due to bitcoin issues. They were confirmed after two weeks. But their system show payments as "Failed". Finally after around week i managed to get biggest failed payment deposited, i have ignored another failed deposits for not big amounts.
https://i.imgur.com/Aj9lIlr.png
https://i.imgur.com/U8dBTzG.png

Last year one of cards were blocked. There was not more than $300 on it and i did not know which payments got through that card so i have ignored that gifting that money to them.
This year it became absolute nonsense.
They themselves blocked accounts registered on my email and explained that !! their card issuer !! blocked my accounts. Can you imagine that? Their card issuer hacked their system and blocked accounts on THEIR system or what? What the f***??
There was around $2k on accounts and $1k on cards, $3k in total. They just steal it and come up with contrived excuses. Not only i can not withdraw it, i can not even log-in to accounts.
https://i.imgur.com/oRmWnzI.png

Now they want all documents for all my accounts (whole team) to unblock them and there are no guarantees that unblock will happen. I have no ability to force that and whole concept was to not send documents to unknown company with weird commissions and exchange rates. I also have no access to team at all now.
https://i.imgur.com/AAMYrB0.png
After their card issuer stopped work with them, they continue to make excuses.
https://i.imgur.com/E93lf6I.png


Now i am f***ed up. I owe $3k to my old boss and got fired for that situation.

Hopefully my experience will help someone.

TL;DR Never use CryptoPay. They will steal your money!

And, like, have you been living under the rock for past three weeks or so?

Do yourself a favour and search for wavecrest on this board before you get yourself a hear attack or something.

It is not related to wavecrest in any way. Especially, it is one of the reason why their block is total nonsense. They blocked all accounts registered on my mailbox claiming wavecrest blocked it. And now wavecrest is gone and i still can not log-in.
Do you think that excuse that wavecrest stopped to work is OK to steal their users money??