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Title: Coinbase looking pretty grim in the customer abuse dept.... Post by: fuggedit on September 04, 2013, 11:44:26 PM Many many abhorrent actions have been taken against me by the lovely staff at coinbase. Including this gem: when I log in today to see how many days I have left til verified, I noticed someone over there has totally reset my verification wait when I was a week away from lvl 2 verification.A Another wierd thing I just now realized was that one of my bank acct infos that I had added when I registered has gone missing, perhaps deleted totally WITHOUT MY KNOWLEDGE OR CONSENT. Isnt that illegal? I can't help but think that that is tampering with a users private account info, no? Oh yea they also cancelled a "high risk" 1.5 btc deposit from me and I lost a bit in appreciation. Got an email literally a few hrs before it was set to be delivered. If I knew even a day before I could have saved a lot (to me its a lot..) I don't think its a coincidence that with each subsequence dealing I have with them, the experience gets exponentially worse. What do you all think about this company.
Title: Re: Coinbase looking pretty grim in the customer abuse dept.... Post by: Pale Phoenix on September 05, 2013, 09:10:53 PM A scam accusation? Really?
You bought coins with a bank account that had insufficient funds, so Coinbase removed that account from their database to ensure that you couldn't use it again. Big deal. After you bounced a check on them, is it so hard to understand that they might wish to see how you handle your account for another 30 days before extending credit to you in the form of instant purchases? Everything that has happened originated from your error, and yet here you are calling them a scam. That's a shitty thing to do, and says a hell of a lot more about you than it does them. Title: Re: Coinbase looking pretty grim in the customer abuse dept.... Post by: mjc on September 06, 2013, 08:31:24 PM I had the same problem. I owned up to the mistake and immediately paid them back the BTC as they requested. My account became a zero balance. I was able to sell some BTC and have them transferred to my bank account and then maintain a small balance of BTC.
Then suddenly they announced to me my account was negative in the amount I paid back. Interestingly enough the transactions exist in the history showing I had paid them back. If you add everything up my account shows positive, but they show negative. UPDATE : Coinbase resolved the issue and sent an apology for the hassle on my part. |