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Title: Are there any Bitcoin friendly Customer Support products ? Post by: jim618 on September 05, 2013, 12:41:43 PM At the moment, MultiBit support is dealt with by the project's issues database. (https://github.com/jim618/multibit/issues?state=open (https://github.com/jim618/multibit/issues?state=open))
This works but is a bit clumsy and won't scale. There isn't any first line support staff. Thinking ahead to when Bitcoin is larger: Does anyone know of a 'bitcoin friendly' Customer Support product ? Or can anyone recommend an open source support codebase that they use that we can enhance ? If/ when Bitcoin grows much more, we will probably have to start charging small amounts of BTC for support - this would be used to cover the support staff's wages and hence should scale. Let me know if you have experience or recommendations in this area. Cheers Jim Title: Re: Are there any Bitcoin friendly Customer Support products ? Post by: b!z on September 06, 2013, 11:19:31 AM purechat is free support chat software, if you're looking to obtain software?
Title: Re: Are there any Bitcoin friendly Customer Support products ? Post by: jim618 on September 06, 2013, 01:40:46 PM Thanks for that suggestion.
It's support/ticket management software I am trying to find. Preferably open source so that I can add in a sprinkling of Bitcoin. Title: Re: Are there any Bitcoin friendly Customer Support products ? Post by: nachius on September 06, 2013, 05:45:31 PM A quick search returned this:
http://blog.neweb.co/9-free-open-source-ticket-systems/ I have not used any of those as the organizations I have worked for have always paid money for supported models, but at first glance a few of those seem promising and well into the SDLC. Title: Re: Are there any Bitcoin friendly Customer Support products ? Post by: jim618 on September 06, 2013, 06:40:40 PM Good link. Thanks.
Title: Re: Are there any Bitcoin friendly Customer Support products ? Post by: garyrowe on September 07, 2013, 06:40:38 PM It might be worth considering JIRA. It's a very comprehensive issue tracking system that can be configured to provide a customer support workflow as well.
https://confluence.atlassian.com/display/JIRA/JIRA+as+a+Support+System I believe JIRA is offered for free to open source projects. https://www.atlassian.com/opensource/overview I have personal experience of JIRA and can testify that it is an excellent issue control system. |