Bitcoin Forum

My transaction is completed but it is not shown in my account, since 24 hours

Please help me

https://xrpcharts.ripple.com/#/transactions/8C960E09985AA18A29931318CC6A387A71483B0D43027475321B95586412062E (https://xrpcharts.ripple.com/#/transactions/8C960E09985AA18A29931318CC6A387A71483B0D43027475321B95586412062E)


Ticket No #758460


Nobody answer me

before xrp deposit take 5 minutes

What can I do?

In my case, ETH deposit of mine recently reflected in about 18-20 hours and that is already an alarming issue to me.

While Im waiting, I send a support ticket and now replied to that ticket that my case was already resolved (they didn't respond).

What to do on your case?
-Send support ticket even as many others will told you that they slow in terms of response
-Wait Wait Wait and wait

They are the only who can answer your query so I hope you can have your deposit asap.

Firstly why did you use poloniex? Is that the only exchange left? There are so many like shapeshift, changelly, hitbtc and much more. Even if your deposit has some issues these exchanges would rather respond faster than poloniex. Poloniex is known for being the worst exchange when it comes to support and answering tickets. Just like @harizen said, wait and wait for them to answer your support query. Contact them here :- https://poloniex.freshdesk.com/support/home

Transaction is completed, and even though there is no memo, poloniex doesn't seem to require one.

And also your transaction is well above the 20 ripple that is required to keep an address active at the start, so I don't see any reason for poloniex to be delaying your deposit apart from them being shitty with customer service.

It's quite a common issue and it's these issues that are deterring people from using poloniex.

Wait for a response from them, for me it was quite fast but it could be slower for you.