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Title: Need help offer 30$ in btc for 1 exhaustive answer. Post by: slubbed on February 28, 2018, 02:29:21 AM I adress this post to all people that understand more than me about bitcoin transactions and can help me with an answer
My probblem is the next. My Poloniex deposit adress is 1AzK8xUa12UmgVKdeuQTq5KbedYBYqJ6o8 My probblem emerged on 10-02-2018 when after canceling a stop limit transaction 2 btc went missing from my account Of course the first ting i did was to check my open orders and my trade history to see if by any chance i did screw up something but i find no open orders and in my trade history i had no trades since 08-02-2018 the next thing that i check was my withdrawals history to see if my account got hacked , and also there i could see that my last withdraw was made also on 08-02-2018 after this check on forums and see that is not the first time that this happend to someone so i just opened a support ticket at wich i never recived an answer since 18 days . Of course i know that the support of poloniex is way behind but this evening something strange happend, the poloniex support answer me on another ticked of another polonieix account wich i have linked with the first one so then i start to check on the blockchain explorer where i could find a transaction that i dont understand. 17fb829e182510b5a8701573cbe27a4cd047bb09d19319e36939e834ab988157 it seems that there is a withdraw from my account but this transaction is not shown in my withdrawal history. i will post all my deposit and withdarawals that i can see in my polo account Withdrawals 2018-02-08 07:21:45,BTC,2.06588696,1Dkx97oBT5gbemVKKtkFTNfBQoWha6MMfm,COMPLETE: f02e9856c59029a6c67da07494fa4a14fa3b3c45d737c15cf4c82896a1cf4602 2018-02-08 07:15:00,BTC,0.10000000,1Dkx97oBT5gbemVKKtkFTNfBQoWha6MMfm,COMPLETE: 51e63e19f99cc428c80d01fc2699d8f9045e5017cdf03b218bf971742ba66f7c 2018-02-04 16:25:48,BTC,0.25492365,1LBiff1dj2JQWVmiuVTQai71fLDD84Tnaa,COMPLETE: c2cf40aeba70c39cf8020864fb1864dd3587d244e0a57fac8e18d12ddf7dc600 2018-02-04 15:41:55,BTC,0.25000000,1PiyTPnjANsMaS1TvwKFe9G4hiwX7pocnZ,COMPLETE: d54e3cc4fdc2a0d5e543e281624b8db19993705baf08cf8d9bf14f71f951cbab 2018-02-03 19:19:18,BTC,1.50000000,1Dkx97oBT5gbemVKKtkFTNfBQoWha6MMfm,COMPLETE: 9c46bb1275feea3e48f824a62102067e62250ff0c2c7b40e1e4b1a5e5e4f17b1 2018-02-03 19:09:46,BTC,0.70000000,1Dkx97oBT5gbemVKKtkFTNfBQoWha6MMfm,COMPLETE: 432bf1fdedd5cd405f44620d8b6286e78244cbf2594615ff48b77e33991c395b 2018-02-03 18:24:05,BTC,0.09985000,1Dkx97oBT5gbemVKKtkFTNfBQoWha6MMfm,COMPLETE: 48558b4b03d8b2032d41f467c086305a5ccbcab0887d7df62af16ff9ea7a4f71 2018-02-02 19:21:45,BTC,0.29955003,1EkA9Y9hswPJmFfFxeXJEawZG7Ntktsszi,COMPLETE: 31a3e1250296ec792e876eeba10366293595ba5a5ccea933f9e6488faab1a0a0 2018-02-02 16:27:37,BTC,0.01000000,15K1kN5qoW7Nqemmwr1rGkWmRvTaiX3ece,COMPLETE: 6755b1588039ad74baaf1fb52faf00180f22dd9d66aa4976bf540c6f6179397b and deposit 2018-02-27 23:10:26,BTC,0.00100000,1AzK8xUa12UmgVKdeuQTq5KbedYBYqJ6o8,COMPLETE 2018-02-15 19:36:44,BTC,0.00100000,1AzK8xUa12UmgVKdeuQTq5KbedYBYqJ6o8,COMPLETE 2018-02-09 21:03:58,BTC,1.90000000,1AzK8xUa12UmgVKdeuQTq5KbedYBYqJ6o8,COMPLETE 2018-02-09 20:39:12,BTC,0.10000000,1AzK8xUa12UmgVKdeuQTq5KbedYBYqJ6o8,COMPLETE 2018-02-05 19:41:05,BTC,1.26500000,1AzK8xUa12UmgVKdeuQTq5KbedYBYqJ6o8,COMPLETE 2018-02-05 07:33:24,BTC,0.49850000,1AzK8xUa12UmgVKdeuQTq5KbedYBYqJ6o8,COMPLETE 2018-02-05 07:33:24,BTC,0.65900000,1AzK8xUa12UmgVKdeuQTq5KbedYBYqJ6o8,COMPLETE 2018-02-02 22:51:35,BTC,0.00500000,1AzK8xUa12UmgVKdeuQTq5KbedYBYqJ6o8,COMPLETE 2018-02-02 22:51:35,BTC,1.00916511,1AzK8xUa12UmgVKdeuQTq5KbedYBYqJ6o8,COMPLETE 2018-01-30 02:32:47,BTC,2.19942846,1AzK8xUa12UmgVKdeuQTq5KbedYBYqJ6o8,COMPLETE As you all can see this transaction is not shown anywhere 17fb829e182510b5a8701573cbe27a4cd047bb09d19319e36939e834ab988157 I will send 30$ in btc to 1 persone that can give me an explination about what is happening Im im scrued by poloniex or did i got hacked or any other reason that im missing? Title: Re: Need help offer 30$ in btc for 1 exhaustive answer. Post by: EcuaMobi on February 28, 2018, 02:39:29 AM so then i start to check on the blockchain explorer where i could find a transaction that i dont understand. You need to understand that the address 1AzK8xUa12UmgVKdeuQTq5KbedYBYqJ6o8 is not yours. It's just your deposit address but it belongs to Poloniex.17fb829e182510b5a8701573cbe27a4cd047bb09d19319e36939e834ab988157 it seems that there is a withdraw from my account but this transaction is not shown in my withdrawal history. The same way several of your withdrawals (for example this one (https://blockchain.info/tx/f02e9856c59029a6c67da07494fa4a14fa3b3c45d737c15cf4c82896a1cf4602)) weren't sent from that address, the fact there's a transaction sent from there doesn't mean there was a withdrawal from your account. So it doesn't make sense to analyze the blockchain in your case. If your total balance is missing those 2 BTC and there are no withdrawals then your only option is to contact them so they fix their mistake. Just double check it's really missing. Title: Re: Need help offer 30$ in btc for 1 exhaustive answer. Post by: slubbed on February 28, 2018, 02:44:49 AM Thank you very much for youre fast reply
i did check 100 times and that 2 btc are missing thanks for having allowed me to have a good night sleep now that i know that i only have to wayt for theyr support to answer me. if you will post your btc adress or send it my pm i will gladly send the 30$ :) 10x again!! Title: Re: Need help offer 30$ in btc for 1 exhaustive answer. Post by: EcuaMobi on February 28, 2018, 02:50:15 AM Thank you very much for youre fast reply i did check 100 times and that 2 btc are missing thanks for having allowed me to have a good night sleep now that i know that i only have to wayt for theyr support to answer me. if you will post your btc adress or send it my pm i will gladly send the 30$ :) 10x again!! You should maybe try twitter too. I got some luck once with a ticket publicly replying just after they twitted something. My addresses for tips are on my profile (https://bitcointalk.org/index.php?action=profile;u=169515). Thanks and good luck Title: Re: Need help offer 30$ in btc for 1 exhaustive answer. Post by: slubbed on February 28, 2018, 02:58:20 AM Done !
I will try youre suggestion. Have a good day! Title: Re: Need help offer 30$ in btc for 1 exhaustive answer. Post by: JaredStein on February 28, 2018, 09:13:32 AM You should take the screenshot of your transactions at the exchange and send it to them on support and then go to all the forums here on bitcointalk and twitter and facebook and any other social media and demand to know where your bitcoin went.
Title: Re: Need help offer 30$ in btc for 1 exhaustive answer. Post by: slubbed on March 01, 2018, 06:55:33 PM I do have an update on my situation.
Yesterday i opened another support ticket in wich i tried to describe my probblem the best i could including pics. I had no answer from them till now but finaly today the 2 BTC returned to my poloniex account, but i cannot withdraw them as my withdrawal limit is 0 Here is what happend I have 2 poloniex accounts and they are linked. The account from wich the 2 BTC was missing was verified and the other not. 4 days ago i open a support ticket in the account that is not verrified because i lost the 2fa so the support asked me to go trough the KYC again. Today i was finaly abble to submit al the doccuments they requested so now the account is under rewiew, what is strange is that also the account wich was already verified is now under rewiew. Do you think that is normal? I will keep up to date as soon as my probblem wil be completly solved. PS Seems that since Poloniex has been bouht by CIRCLE the support is moving faster. |