Title: Btc-e.com blocking my IP? Post by: Irish_BTC on November 06, 2013, 08:53:09 AM Hi guys. If anyone could help me out here I would really appreciate it.
I have tried accessing the btc-e site this morning and this evening from my home computer but cannot connect to the site, however, I can access with my mobile phone and work computer. Is it possible that btc-e have blocked my home IP address or maybe malware/virus causing this issue?? All other sites including Gox are working fine for me. Even if it starts working again on my home computer I would be very reluctant to log in. I don't run bots or anything like that and just have a small amount of BTC and LTC on the site. Any suggestions on what the problem could be and how to resolve it I would appreciate it. Or even if someone could post the btc-e.com email contact details I will send them an email. Thanks in advance. Title: Re: Btc-e.com blocking my IP? Post by: crazy_rabbit on November 06, 2013, 08:54:31 AM Are you in a VPN of some sort? The popular VPN, like Ipredator are well known to sites like BTC-E.
Title: Re: Btc-e.com blocking my IP? Post by: Irish_BTC on November 06, 2013, 09:04:38 AM Nope, no VPN or anything like that.
Title: Re: Btc-e.com blocking my IP? Post by: crazy_rabbit on November 06, 2013, 09:05:49 AM Nope, no VPN or anything like that. I would send them a support request. Maybe you're IP is shared or has been caught doing some not so nice things. Or you could try clearing your cache and cookies. Title: Re: Btc-e.com blocking my IP? Post by: Irish_BTC on November 06, 2013, 09:11:04 AM Nope, no VPN or anything like that. I would send them a support request. Maybe you're IP is shared or has been caught doing some not so nice things. Or you could try clearing your cache and cookies. Cleared cache and cookies etc. Unless the missus has been at some dodgy crap which i'd seriously doubt then my IP should be clean. Just the usual downloads from piratebay. Maybe I should get Tor for that. Can I rule out malware? Title: Re: Btc-e.com blocking my IP? Post by: DobZombie on November 06, 2013, 04:20:19 PM I'm having the same issue.
I attempt to access the site and it just fails to load. If I try to access it through TOR, it loads (it says the TOR IP is banned, but the page still loads) I also attempted to access it through my phone, and it loads fine as well Title: Re: Btc-e.com blocking my IP? Post by: Irish_BTC on November 07, 2013, 12:44:33 AM I'm having the same issue. I attempt to access the site and it just fails to load. If I try to access it through TOR, it loads (it says the TOR IP is banned, but the page still loads) I also attempted to access it through my phone, and it loads fine as well Strange one. Can't think of any reason they would block my IP. Have you contacted btc-e support and if so what was their response? Title: Re: Btc-e.com blocking my IP? Post by: DobZombie on November 07, 2013, 11:07:32 AM I've sent an e-mail, still got no response.
Title: Re: Btc-e.com blocking my IP? Post by: DobZombie on November 08, 2013, 08:11:14 AM I send them a support ticket through my phone with the problem and my IP.
The entire response was Quote 122.149.154.61 in a white list Ticket Details Ticket ID: AZL-839-64243 Department: Other Type: Issue Status: Closed Priority: Critical Helpdesk: https://hdbtce.kayako.com I still can't access btc-e.com Is a white list a good thing? It took em 23hrs just to say that. I'm still confused. Title: Re: Btc-e.com blocking my IP? Post by: natbyte on November 08, 2013, 08:29:28 AM If your IP is whitelisted it means you should not be being blocked, e.g your ip is no longer on the black list being blocked and has now been added to the white list, allowing full access to the site.
Title: Re: Btc-e.com blocking my IP? Post by: AJRGale on November 08, 2013, 12:27:38 PM Just to let you know, I'm also having the exact same issue, so I'm following this discussion.
I have also sent them a ticket with this issue too Title: Re: Btc-e.com blocking my IP? Post by: DobZombie on November 08, 2013, 01:30:45 PM I've since rebooted my router and have a different IP. So problem is not solved :(
Title: Re: Btc-e.com blocking my IP? Post by: AJRGale on November 08, 2013, 06:49:03 PM i just had a though, what is the IP address of btc-e? i thought it could be a DNS problem, i'll test it once i get home
Title: Re: Btc-e.com blocking my IP? Post by: DobZombie on November 12, 2013, 12:17:41 AM I thought cloudflaire may be blocking my IP address range
Title: Re: Btc-e.com blocking my IP? Post by: DobZombie on November 14, 2013, 02:10:03 PM I was right. I cant access ANY cloudflare site.
I had to sign up to them just so I could contact them and find out whats going on. I currently can't access... - btc-e.com - butterflylabs.com - weexchange.co - cloudflare.com this is bullshit, why are they blanket banning 122.149.x.x ?!? Thats 65,000 IP addresses!! Title: Re: Btc-e.com blocking my IP? Post by: AJRGale on November 14, 2013, 11:05:36 PM I was right. I cant access ANY cloudflare site. I had to sign up to them just so I could contact them and find out whats going on. I currently can't access... - btc-e.com - butterflylabs.com - weexchange.co - cloudflare.com this is bullshit, why are they blanket banning 122.149.x.x ?!? Thats 65,000 IP addresses!! iirc, im in that IP range, makes sense to me.. once i get home, i'll check all the other known cloudflare sites to confirm, mention this to btc-e support, they may be able to do something with their host. Title: Re: Btc-e.com blocking my IP? Post by: AJRGale on November 15, 2013, 01:42:01 PM I was right. I cant access ANY cloudflare site. I had to sign up to them just so I could contact them and find out whats going on. I currently can't access... - btc-e.com - butterflylabs.com - weexchange.co - cloudflare.com this is bullshit, why are they blanket banning 122.149.x.x ?!? Thats 65,000 IP addresses!! iirc, im in that IP range, makes sense to me.. once i get home, i'll check all the other known cloudflare sites to confirm, mention this to btc-e support, they may be able to do something with their host. Well, im not as lucky as you with this, i can get to all other sites mentioned there, but btc-e and yep, my IP is in the 122.149.*.* range.. I will send this info off to support at BTCE, they might be able to do something.. Title: Re: Btc-e.com blocking my IP? Post by: DobZombie on November 15, 2013, 02:41:50 PM All of those sites listed are working again... except btc-e.com of course
I've been talking to cloudflare are they asked for a screenshot of the time out page. strange. Title: Re: Btc-e.com blocking my IP? Post by: AJRGale on November 17, 2013, 04:36:17 PM All of those sites listed are working again... except btc-e.com of course I've been talking to cloudflare are they asked for a screenshot of the time out page. strange. btc-e asked the same thing, but i thought it'll be useless, so i gave them a firefox debug of the site trying to load, probably useless to them Title: Re: Btc-e.com blocking my IP? Post by: DobZombie on November 18, 2013, 04:26:25 PM I've been emailing cloudflare, they go from trying to be helpful and saying everything looks good... to what looks like a supervisor jumping on and saying "no comment"
He's the email convo (It goes from most recent to first message) Code: I know you think my IP had been blocked by them. I've asked, and they say its on the whitelist, not the blacklist. The last guy felt like a bit of a dick, or is it just me? *sigh* I don't know who else to talk to. btc-e don't really reply to emails as their english is terrible. Title: Re: Btc-e.com blocking my IP? Post by: AJRGale on November 22, 2013, 06:56:06 AM looks like im clear, are you DobZombie?
i'll pass it onto support that "DobZombie from bitcointalk.org is having the same issue" if you are still having issues, they may look into the same fix for your issue Title: Re: Btc-e.com blocking my IP? Post by: DobZombie on November 27, 2013, 01:31:08 PM I have access again!
It now says PLEASE WAIT just before loading the site! yay! |