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Title: Bitstamp Help! Post by: Alty on November 09, 2013, 10:04:35 AM Last night I decided to buy another Bitcoin.
I logged into my bank account and sent 300 euros to Bitstamp. Then about 20 seconds after clicking send I realised I forgot to include their 11 digit transaction reference they ask for in my bank transfer, I couldn't cancel it either. I went to see my bank this morning and they cannot do anything to stop the transaction now. I send an email to Bitstamp info@bitststamp.net with no response. Any advice about how to get in contact with them would be much appreciated. Title: Re: Bitstamp Help! Post by: miernik on November 09, 2013, 11:42:20 AM If you sent Email to info@bitststamp.net no wonder you got no response.
Login to your Bitstamp account and use the form: https://www.bitstamp.net/support/ To open a ticket with support. Title: Re: Bitstamp Help! Post by: Alty on November 09, 2013, 11:51:55 AM Cool thanks, didn't realise they had that option! 8)
Title: Re: Bitstamp Help! Post by: dddbtc on November 09, 2013, 06:54:48 PM Cool thanks, didn't realise they had that option! 8) Bitstamp support is usually very prompt. Scan a copy of your wire trasnfer receipt and upload it in your support ticket, they will find your transfer and debit your funds. Do not worry. Expect a response in 24-48hrs. Usually 24hrs. They're support system has been more than helpful to me regarding a variety of issues. |