Bitcoin Forum

I wonder what people has to say about support in crypto related casinos? Do you have any experience, are you satisfied? What you think where support is the best, and where is the worst?
Maybe I will add pool later if there is enough comments and suggestions. Please stick to the topic with your comments, lets make nice discussion about this matter.

You mean customer support? I have a couple of crypto gambling sites who are good in terms of handling concerns.

Nitrogensports
OneHash
Cloudbet (although last support contact was made November last year).

Average waiting time in my case is just less than a day (maybe because only a minor case). The only thing is, my concerns here are all about sports betting questions and not on their casino section itself so I think this will be counted too.

The support is shit for most casinos i haven't had any experience but from what i have seen they are just giving a same message whenever it's related to payment no matter what you need to open a scam accusation against them in order to resolve the issue so support is completely useless according to me

I do not think anything about them, I just contact support if I have a problem on their website and do not question about crypto to them, even though that website uses crypto to gamble.

FortuneJack's been extremely quick in answering any questions I've had about their casino and any issues as well. I typically receive a response within an hour or two in most cases, and they've also got a sizeable community presence. English is good on their support, nothing bad on the grammar side and support keeps things short and concise.

Crypto-Games has also been good with support in my experience, though I have not touched them since about a year ago. Things most likely haven't changed much from then, though.

Same here, which i dont really mind on questioning them about those unnecessary stuffs since we do know on what is their purpose on such gambling/casino site which is to cater and support players with do have issues.Based on my experienced there are casinos online which do have responsive supports but i would day high percentage of them do really have mediocre responses.

I personally just play in one single crypto casino, crypto-grames of course, so I can't really compare it to others.
Crypto-Games support is very helpful for the handful of times I've actually contacted them. Never have to wait more than a couple of hours to get a response.

Also, the support given in chat is often sufficient to get your problem fixed and there's always a mod online.

I've been playing there for almost 3 years now.

I've been using sportsbet and bitcoinrush for a while now and both of their supports are quick in handling problems. My reason for contacting support most of the time in bitcoin sportsbook is that my bets always take too long to get settled compared to my other bets which only takes an hour or less to be cleared.

Which casinos are you pointing out on? It depends on the problem of the user because not all support can instantly fix any problem.

Support is one of the best ways to contact a site representative whenever we have one or more issues related to our activity on the site. So far, everything looks fine and works as expected. Bitsler is one of the best casinos that provide full support to its users for 24/7.

Support also needed things which will guide them to review and resolved our concern, if they can do it from their part then it can be resolved right away, but if there's a need of reviewing it from their superior they also needed to rely it from them, as long as the support are responding then we are still good
to go and the problem that we raised will be reviewed accordingly.

maybe some of them give a slow response. and that's what we get upset about when we meet some of the support. and all I feel is a sportsbet that gives a quick response to our every complaint.

It depend on the casino site you are playing on, most casinos are the worst of their kind in the aspect of support unit. Their  major intention and interest is the the money and nothing more. They tend to ignore their users complaint; I don't want to go deep by mentioning names. I have had postive results from sites like Nitrogen and few others but my favorite is Bustadice. There support unit is what I can personally say is quick and quite helpful.

It depends on what your issue is and which casino are you speaking in particular, I have found most of my replies on time (my issues were small so I guess that was a reason), but generally some casinos get bombarded and they're slow it's normal I don't think it's a big issue. Could you specify what happened but?

I once talked to the support and I thought he had been a bot. I was like "Are you a bot?". He said "No". He is just doing his job in a good way. But the thing that I was worried about is that he really sounded like a robot. And to answer your question, yes I am satisfied, even though many people are complaining about not getting answers from him. Sometimes, the support team cannot handle all the messages at once. That is why people should be patient.

I've overall had a better than average experience with crypto casino support, especially @ Sportsbet.io where they have live chat.
Other books, like Nitrogen, aren't always as friendly and willing to cooperate.

I'm having the same thoughts too on where when I do chat into their support and someone answers I do believe its a bot due to their fast responses and the way they do talk. I have different experiences on each gambling site but somehow I'm satisfied on what they do give out when it comes to support when theres a problem.Some are very friendly and accommodating and some are just plain.

Bitsler has casino as far as i remember they are just a dice site i might be wrong though as yolodice has also been expanding so there might be a chance that they now support it if not a dice site doesn't really need a live chat it's already a really good site and well established

I have had mixed experiences in this regard. Most of the casinos had good support but I once had a very bad experience where I was not able to reach the casino for an issue related to my deposit. It consumed a lot of time and I made  a promise to myself to check support with a mail before registering on any new crypto casino.

Well, right now I had not need to use the support to often. In fact, the last time I used the customer support from a casino, was with directbet, that as we all know have close their business a long time ago. The experience was great though, and I never had problems with them. I also used betcoin.tm support a long time ago, even before directbet, and it took a while to solve my problem, but everything went out well, so right now I have no complains on casino's customer support.

Not only sportsbet to have fast support response but also in Fortunejack and Bitlser they do respond quick and you can address to them on whats you problem in site that you have experience, there are lots of casinos which do have good supports yet this should be main focused because most of us will always prefer or do like it incase on experiencing troubles. Directbet was also good back in the past and the same as the guy above that i havent also experience any problems with them but now they do closed their doors.

A great gambling crypto site must really have a great support team to accompanied the volume of complaints and questions from their users. Its normal to feel scared when the support team doesn't answer your concern within a day but yeah we have to be more patient.

That's pretty funny, but that's the first time I've heard that anyone actually voicechatted with support.
The robot voice was probably due to latency issues, I don't think casino's have robots conducting voice chat for support :p

Maybe some day in the future perhaps, but not now.

you can never measure these things with asking a question like this and the bigger problem is that what people answer (like X is good and Y is bad support) is not reliable. I am not saying they are lying but I am saying they don't give enough information so that you can say whether the support is really good or not.

let me give an example with a popular bad exchange with bad everything.
I have been trading on Yobit, only deposited bitcoin and after trades I have withdrawn bitcoin. I have also contacted support and I have always received my answer in a very short time. even in 5 minutes. in my perspective Yobit is a good exchange. but is it really?
what I trade was bitcoin, their problem is everywhere else. what I asked from support was simple questions like "when will the airdrop be" and never had a major issue to get stuck not getting answer for months!

same thing is happening with any casino support or services out there.

Well bro, I definitely don’t have any experience in this gambling thing. But I have seen so many people getting ruined in their lives just because they became addict of it. This game will harm you and make you addict and then your mind is just under controlled of your wishes and dreams and the damaging time starts. So believe me better is to take your away from this and don’t let this thing come near you.

I had to deal with support from 2 different gambling sites, and both times i was happy about their support. First time i couldn't place my bet, and second time i couldn't see my deposit, but turns out i deposited less than minimum. They still added my funds to my gambling wallet though.

I have had many experiences with casino supports, sometimes asking a question or needing help with a transaction and i think the quality of the support depends on the popularity of the site, some have a large support team others might have a couple of people, some will answer you instantly others might take a while, but in the end they all answer, overall i don't think that they are in any way different from the support from regular casinos.

You have not had any experience with them but you concluded that they are all giving shit. Would that not be an hypocritical statement considering you are even wearing the signature of a gambling site? Most times that blame is always given to the support sites, the fault is from the users not following instructions and not reading the terms in addition to everybody complaining about the same thing (withdrawal issues with variances) and that is why their response always seems generic.

FortuneJack is one response that is fast that I experienced though which was even my own fault at the time. Another that I have involved with are bits sports betting and response was equally not too delayed. On the average, aside from those who are clearly out to scam, they will surely respond.

You totally contradicts yourself. How can you say that online casino support is shit if you haven't had any experience with any one of them? And as far as what you have read, you must be referring to withdrawals, of course casinos need to verify everything before paying the customers specially if it involves big amount.

Fortunejack is one of the best their live support will get back to you if you have any issues regarding your deposit or withdrawal. Of course I got the reply saying that they can't process the transaction and I have to wait. But eventually I got my funds exactly the day given to me by their support.

Digital world is spreading and slowly and gradually things are getting digital. We are entering in a new world where everything would be a part of technology even the currency, bitcoins and other altcoins. But still I am not happy with this one aspect of digital world and that is digital gambling. This must be stopped with immediate effect because if this become contusing, we would be ruined up.

Lol you joking right fortunejack has the best support all my comments were leading to fj itself see how many cases have been opened your support is show shit it made a user wait for 4 months to get his funds what sort of verification takes 4 months live chat is useless I'm sure

Most of these casinos are doing a good job when it comes to customer support. Some are active not only on their sites but also here on the forum. Some good examples are Stunna from PD and Ethan from yolodice. I've seen them handle things efficiently. I also had some dealings with the support of some big services that started to accept cryptocurrencies like Jetsin and they were also very fast with their responses. I think the competition in the business is making them care about their customers.

Support is a must especially for high risk gamblers, and they are aware now how easily users accused scams whenever they dont do actions or response in every users query, they need to adjust and to make acions as much as possible to ease the doubt of players and once that casino took it into priority on making their support easy to contact with. They will sure get loyal users and supporters.

I agree and having a good support is a essential for a business because they handle every customers needs and without them business won't operate smoothly especially when money is the most concern. I encounter before some rude support in a not so well-known online casinos and they got it to my nerves thinking a small issue can't resolve. So in the end I spam their chat support and their superior handle my issue. WTH.

You make a good point here, I guess it's all about competition. There are many  online casinos that are crowding the market now and I think its competition that is making them all work well. And those who have intentions of making things right are those who want to stay in the gambling market for a very long time. For those who want to make quick, they dig in immediately only to dig out again. For the good once, they have effective support because of competition.

Satisfied with the support of nitrogensports and I have no reason to say why others are not satisfied with them.

I have gambled with very few crypto casino's and not because only I'm part of Nitrogensports signature campaign, I'll say they are the best for me but that's the fact and other gamblers are telling it too.

I don't usually complain and contact a support if I experience some problem and I rarely raise complains when I gamble so I don't have anything to say on this part.

Well probably for more established and pioneer crypto casinos like nitrogen, betcoin and fotunejack, their support team is decent at the least. Every casino's support has flaws and once in a while there will be unhappy customers but it's part of this industry.

I am not playing casinos that much and when I had played I didn't met any issues so I never had any experience with the support team.But I think most of the gambling sites have good support team and I think in FJ it is easy to catch up the support team because they are having discord channel as well so it might helpful to get instant replies.And most of the reputed sites will have good support team too that is why they are popular.

The good ones will always stand out in the flock. There are casinos that hold a huge reputation and literally nothing can strike them down and there are casinos that are not so and are scraping for customers using every other method possible. I wont name any but such examples are everyone in the forum itself.

Competition is good and it makes people aware of the amount of pressure the owners of one casino can handle over others. The one which listens to the customers while still maintaining diplomacy is the one that rules.

That probably happened if a casino is reputed and well known to the community and the forum, the best casino is also best in a support team that's a being good in a casino. The most important to look in a casino is an active support in case of any troubled there are quick actions.
So far I had played online gambling dice site which is I think is good in a support team devans in bustadice and satuna in Primedice.

Yes in dice games the bustadice is the best in my opinion and it is also the top in the statistics because of it simple interface and fast payouts and everything is instant and you can get the support at live in bustadice in live support.

certain. maybe that's the reason the sites mentioned have a high popularity. in addition they pay quickly. we also provide the best service to all their members. I have never had any complaints against the four sites we have mentioned. highly recommended to gamble there

You know, casino's support is usually very fast because it is in their interest to be fast and to handle any kind of problem as soon as possible  ;)
Also, it is good if casino has live support to solve problems faster, sometimes waiting for email can be painful.
If I remember correctly, they had some kind of problem with bonus system last year but as far as I know all problems have been resolved and all players have been payed.

Yeah you are right I will also never support cypto casinos because I my eyes gambling is bad thing as all the people think it is, so if it is in paper money, crypto or anything else is not supported. All your bitcoin or any other Altcoin will be taken away by casino and you will never understand their tricks. It is better to avoid gambling if it is online or regular.

I think that there's still room for improvement, although the support is usually at average level. Online casinos are part of the new group of businesses that emerged in the era of social media and online advertising so they have to take care of their customers because they are the ones who leave feedback online.
Compare it to normal companies that were paying for billboards and radio and tv commercials. What would happen if every user was able to voice opinion in the same media, like go on TV and say their support sucks and be heard by everyone. The Internet gives you this ability.

I agree. I was played in two gambling sites based in crypto, I haven't any problem with them, also support are very good, You can reach it easily whether live chat or with email. I think that the most of gambling sites have a good support, they will help you whatever the situation.

one way to see that the site support is good or not ,, that we can see from their response when we send an email ,, if the email we send them quickly reply .. it signifies that the site has a quick response to any complaints that come in

I think gambling is not good and support casinos as well. When something is bad how can one support that? Some people will against my statement but it is fact and no one will be able to make money to support these gambling casinos even in this forum. Support a casino means to promote their business and to destroy more people who visit their casinos.

Most of these casinos are doing a good job when it comes to customer support. Some are active not only on their sites but also here on the forum. Some good examples is FortuneJack. I've seen them handle things efficiently. I also had some dealings with the support of some big services that started to accept cryptocurrencies like bitcoin and they were also very fast with their responses. I think the competition in the business is making them care about their customers.

I will never support crypto casinos because I don’t want to lose my money in these casinos. I have never heard that someone had made a lot of money in these casinos. One should not lose his hard earn money so easily no matter he is addicted or he just gamble for fun. This is their business and they will never let you win the bet in their casinos.

Crypto casino open a new opportunity for people to earn money in different way.
Not for the gambler but also the employee so IMO it's great and I'm support them.

If you ask about my government , they are against with it since they are already against the gambling activity !

They do have some flaws in some ways but as long as I don't get irritated and never experience such bad things through their support, I won't complain. I'm not looking for the bad sides and is only appreciating the efforts that they are doing with my queries. And for those who are unhappy with their concerns that was never supported or if they are supported, they aren't satisfied. We can't do something for them unless the support tried to help them in best way that they can.

This isn’t good. You need to understand that what all they are doing for you in name of kind support, they are just eating your investment that you had in there. They are getting profits and profits and profits from your winning, losses again and again. They attract you with much amazing posters and offers and then keep on getting profit ratios from your money that you play in there.

They are sweet to you just because they have to extract out much bigger money from you. We are so fools that we allow them to get as much money from us as they can. We offer ourselves with our money and give open permission to take advantage. People we need to understand that this isn’t good. We are not doing it right. We don’t have to let someone else be winner after making us loser.

The most important support for me is about the community support and the customer related service. Because that would be the one who you will most interact with the new when you’re just playing games and chatting in the gambling site. If you manage to do something to support the casino that would be even better.

I personally think lots of crypto casinos / dice etc. sites are managed by one or at most a few people who handle support along with other duties. Main reason why I think people might feel like support on some sites is bad.

Agree with this because to get response from a support team takes little bit longer due to not enough persons to handle the issues,so the sites need to arrange more staffs for specific works then it will help the players to get amazing experience.

Why isn't it so good? I understand on what the kind of support they have.

The problems that I experienced weren't too vital and I can take it so I'm good for not contacting and I can wait until they resolve it automatically.

I think Nitrogensports support is good and directbet too (closed sportsbook). I have many problems before on nitrogensports and the support really help me to solve the problem. What i hate is their response is a bit long to answer our ticket and this is same on all casinos i think.

I have tried and have experience with crypto related casinos, but maybe I could make some suggestions. I hope the data and network could not be traced when transferring, and the line must be secured and without contact with any virus. It's better to be safe than sorry. If ever I would want to gain experience with this, where do you think I should go? Does anybody have any suggestions?

My recent withdraw from fortunejack got struck but their support came to help me in marvelous way. In my view, they handled the situation professionally like they were well aware of the situation and made me calm down at first step. The solution also offered to me well before their promised time duration. I wanted to give that customer support representative a five star rating but unfortunately they do not have any provision for that. I am in plan to request such a feature so that those representatives will come forward to offer their best to us and also if the owners decide to reflect those rating into their annual appraisal, that would make everyone win regarding support handling.

Crypto casinos have been around for a while, whilst some have learnt to adapt to the customers needs, some have not. This is shown in the customer base of casinos, the ones that have a higher customer base are usually trying to help out the customer the most they can. Many big casinos offer live chat and quick replying emails in order to make sure they keep their customers. Some examples from my experience are Bitsler (within the day you sent it), Stake, Nitrogensports and many more.

Ok that's thete but it actually makes sense also dice site is something that everything the player only has to do he has to deposit the funds , set his chance , amount he wants to wager so having live support is pointless that to a dedicated support team

For supports know that once they missed even a single day to answer that query ,accusation of scam may be thrown to them so as much as they can they will answer it, support team attracts player to play all over again on the casino knowing it will be safe to do transactions on them.

This idea of crypto casinos didn’t please my ears either. I believe that bitcoin and altcoins have many other better purposes to serve. These can change the economic life of its investor dramatically. Risking such precious assets on risky game of gambling is an act of stupidity and the worst wastage of opportunity possible. At most, few bucks should soothe gambler’s urge.

You know this can become the most stupid thing on this planet earth if someone is in the support of gambling, and not only the gambling but crypto gambling. In my opinion that person needs to be condescended and he must be treated with care. Reason is, crypto are amazing and we need not to involve that amazing this in this most ruined and wrecked gambling. We must consider this.

I think you mean is about support system on the casino and I don't have any problem with every support system in the casino/gambling sites because I don't have any bad experience while I played the games. for me, as long as the support system can give the best answer and they tried to solve their customer problem, then I think they are the best because they can make their customer satisfaction with their service.

I have experienced in fortunejack when I was asking for something and all I can say they have a very good and responsive support.
Yes that is what he means with the topic he posted. Just like you, I don't have much problem or issues with it and I just ask them if there is something that I need an assistance with. Overall the ratings of well known casino's here were fair and good.

This sentence just applies on the person or a group of persons who are building this casino. They may be just 10 or 20 or little more but not much as compared to the other population who come to play. So if talking in a major sense, people will be losing their money when they go to gamble in casino. So we shouldn’t be opening such kind of game that can be disaster to humans.

In general, online casinos are a great convenience, not only with crypto money, but overall it is a good thing that all the casinos are suitable for technology. Freedom will increase with this situation.

Most of the crypro based casinos have good support and lot of communication options too other than through website.That is why the crypto based casinos are getting more popular and it saves us some time too from our busy schedule.
But webhave to be careful while deposting large amount of funds in it because most of the site having issues while withdrawing huge amounts.

True but does that really matter to them? After all a crypto casino would be anonymous and if executed nicely it is a very shady method to operate in case gambling is illegal in that country. Then again everyone has their method of getting rich.

A new idea is a boon for the creators but a bane for the consumers. The one who is gambling is to blame. The owners never forced the person to gamble rather its always the player who is to blame. It is disastrous to fall for your greed but thats human nature.

To be honest, live chat does not really helpful for some serious cases. Most of the time the chat agent will only say something like "please wait we'll forward it to...." or even worst the chat agent has so low knowledge about what crypto transactions like what I have experienced with BTCspin.
Crypto casinos should make sure that they are hiring the best person to handle the live chat/support, otherwise it is just a useless feature.

Yes as you said they need to have knowledgeable person to assist the live chat option or it just worthless but having live chat option is faster way to contact the support team.But still many casinos take a while to resolve any cases because most of the sites have very few people to control all the sites so they need to have each person for separate sections to make faster these kind of services.

Unfortunately the support in cryptocurrencies related websites isn't as advanced as in fiat ones .
For example , i needed to change my email address in one crypto betting platform that i won't tell it's name , and i had to struggle for like 2 weeks in order to make that done with the support since it wasn't an automated process like in the majority of websites . And i had to do the same in another fiat gambling website that also didn't support that feature , yet it was done in less than 10 minutes with the help of their 24/7 online support  , all i had to do is send a message to them with the old email , the new email and a signature message from my bitcoin address and it was done . A lot of crypto gambling platforms needs a lot of improvement and should try to enhance the user experience like YOLODICE did recently .

Is that a real example or it happened?
I had to agree with you it's like you are calling to a customer service and you'll just hear out their spiel but if its about chatting them, it's fun but sometimes they aren't effective.

Yes that is freedom but this freedom can take you straight to the destruction. So if you want to become destructed in your life, go ahead and move towards loss. While if the answer is no, then keep your mind controlled and don’t go in there. This would be eating you up your life and your finances and your relationships. So the choice is yours, either to go for casino or a healthy and wealthy life.

I have mixed emotions about this one. As much as I despise gambling, there are still various campaigns that support and influence individuals into gambling. I mean, do not get me wrong. Most of these cryptogambling sites aim is for income. But I see it as a hindrance towards self-development and reflection if we want to address addiction. This only gives them the option to gamble in their dwellinf, which is relatively convenient and easy compared when going to casinos.

Yeah you are right. Crypto casinos are good for the satisfaction of their customers. I have never experienced such casinos but I think that if casinos start their services in cryptocurrency, it will support bitcoin and the gamblers will use their bitcoin in gamblings. The real thing of bitcoin is to use them for payments and not for holdings to make money.

Crypto casinos are good for regular gamblers. There will no fear of looting and snatching of money and the gamblers will be mentally relaxed if they bet in cryptocurrency. No cash in hand, just bet and give or receive in your wallet the winning amount. I support crypto casinos because I think it is safer and more secure than regular casinos.

I find that a lot of crypto casinos actually offer a live chat function, which is not as common as you might think in traditional casinos. That being said, due to the volume of users and the amount of different games on offer, the email support is typically slow, and telephone support is almost unheard of. There's still a lot of catching up to do in the backend, but it's not too bad as it stands.

Well by reading this kind of messages and comments, really I feel sad. I feel sad because I don’t want to see people becoming destructed by their own friends and relatives and their own hands. Why you people don’t understand this kind of gambling isn’t suitable of you. Not for your families and not for your financial life. You would be dump in just few weeks of gambling.

Support from crypto casinos are a hellva lot better than support from exchanges.
I am not sure why. But maybe because they have constant action on them or what. :-\
But my conversations with both of these lines of support are just like day and night.

I think the exchanges are more reluctant to help their customers because they have your money/funds in their possession and crypto casinos know what you have can be gone into their system at any moments notice.

Also people who are using exchanges are more careful with their money/funds then gamblers. :-[

Crypto casinos have been around for a while, whilst some have learned to adapt to the customer's needs, some have not. This is shown in the customer base of casinos, the ones that have a higher customer base are usually trying to help out the customer the most they can. Many big casinos offer live chat and quick replying emails in order to make sure they keep their customers. Some examples from my experience are Bitsler (within the day you sent it), Stake, Nitrogensports and many more.

I have used tons of crypto casinos and almost nobody replies fast. You'll have to wait days and days.
Although I am very happy with Sportsbet.io . They have a live chat which is almost all day online.
Love it. Cloudbet has the worst tho

Do you claim the quality of support depends on whether it is an online crypto or fiat casino?

Based on my experience the quality of support depends on the management and not on the kind of value transfer methods they offer.