Bitcoin Forum

Hi,

first of all: I'm quite new to this whole bitcoin thingy.

I just bought some bitcoins for a quite good price 3 days ago, hence the marketplace on mtgox was much more attractive, I created an account at mtgox and transferred my bitcoins to mtgox.

Well I got an super offer for my bitcoins on another site so I wanted to transfer my bitcoins from mtgox to this site, but mtgox is requiring a verification of my account. Receiving bitcoins is fine, sending them needs verification. What the?

I tried to enter my credentials into the respective forms, click on save but it says: "Erorr: undefined" on the next loaded page.

Did anyone else experience this issue? Is there a solution for that?

Thanks.

You need to be verified to send BTC out? WTF, thought you could do this?? I sent some out last week and im still waiting to be verified.

Have they changed this now?

Yup


Even when trying to send bitcoins.

Makes me mad somehow.   >:(

Yeah its said that for a while, i still have the option to send BTC out, dont want to actually do that to see if it still works but if you want em out give it a try.

Well when i try to witdhdraw BTCs, I get an error saying: Your account is currently pending review, please visit https://mtgox.com/forms/verification

Verifiying doesn't work, so I'm stuck and losing money.

well mate now a days almost all BTC related websites need some kind of verifications like bitstamp MTGOX etc

so be careful do not put much money there if you not able to provide verification documents

better spend or cashout your BTCs via private peer to peer trade with trusted members or escrow use.

Regards

I have no problem with relieving my personal information because I don't do anything illegal, the problem is I can't save my credentials because i get an unidentified error when trying to do so.

I've hit on the mtgox support right now, let's see what will happen.

This happens with several online poker sites too, online Mt gox is more trustworthy I think.

I did this myself but have not experienced any issues. Sorry for perhaps pointing out the obvious, but have you tried multiple browsers to see if it fixes the issue? What about the format of your ident docs? I think they only accept *.jpg, *.png and *.pdf

I don't even get to that part of verification where I can upload any files.

-> Filling out my information, clicking next, shows up a summary (everything right) -> Save -> Error: undefined


Do you know how long it usually takes to get a response from the Verification Support Team at mt.gox?

I'm regretting it so badly that I pushed my coins to mtgox like an idiot.

They say 5 business days.

Within 5 working days they say.... but for this to happen you first need to submit your ID docs.

Have you tried with a different web browser? It can't be server side because I just helped a friend sign up and submitted the docs successfully. I used FF

I cant look into details but when you logged in you see a Message something like *please note that authentication is required* click that Message and you should be fine I used ff as well. Hope iT helps otherwise I look into iT Tomorrow.

Nothing worked out to solve the issue and I'm still waiting for an answer by the Mt.Gox staff... worst decision of my life..  >:( >:(

I've checked the issue but can;t find it for you m8. I wish you all the best on this matter  >:(

Once you fixed the issue I would recommend to leave mt gox. I read so many bad reviews..

I'm getting the same exact issue my friend, I fell your pain. It has to be more widespread than we first thought. I've tried completing this on multiple computers over the past few days and it is soooo frustrating. I've sent a request to the Mt.Gox staff, but it'll likely take a while until they get back, at which point i'll have purchased from elsewhere. Their loss I guess. If you have any success let us know, i'll do likewise. Untl then "Error: Undefined"

I was able to provide my scanned docs today.

Was there anything you could do to get around the "Error: undefined" problem? I'm seeing that when I enter my name/birthday/address at the start of the Verification process.   :-(

my verification process seems to work without any errors.

i have uploaded the documents in pdf files...

redbo, when did you upload them? Today?

I created a Mt Gox account and uploaded my passport & utility bill on Nov 19th. That day, the site said it would take five business days to do account verification. Yesterday (Nov 26th), I checked, and now the site says it takes ten business days. For all I know, the next time I check, the site may say it takes a month to do account verification.

I only have 1 BTC there, but at today's rate that's a lot of money. I am stunned that I cannot transfer the BTC to another wallet without account verification. I'm not trying to buy or sell, I just want to get my BTC off that site and put it elsewhere. I wonder how many people are in this same situation.

Really wish I had read this thread before dealing with them. If you guys have success getting your accounts verified, I'd love to hear about it.

Hi All,

i have one account in mtgox, this is not verified now. So i'm trying to fill all requested blanks into this form as my photo below. But it does not go to 2 step of uploading for national ID, passport, Bill. It only show "error : undefined" upper of this form.

I sent 4 emails to the support of mtgox, and i've spent 2 days do it by filling my information detail in many times, but it is still this status as before.

Who can help me to complete this problem

Many thanks for your reading

http://i3.upanh.com/2013/1128/15//58204821.undefinededit.jpg?rand=0.17028398509137332

puppy1014, you are in exactly the same boat that I am. I'm getting the same error, and have been over the last two days. I've only submitted one ticket to Mt.Gox. I've heard nothing from them.

Same error here, 3 days with support ticket open and ZERO response (not even automated!)  ???

Tried Firefox, Chrome, error is definitely server side. That form makes an API call via XHR.
It goes like this:

POST https://www.mtgox.com/api/1/generic/user/aml
[.... form data fields ...]

200 OK
{"result":"error","error":"There was a database error while processing your request","token":"unknown_error"}

MtGox has a broken AML signup form and they probably don't even know it. This is infuriating.

I have the same problem.  I wouldn't like to be paranoid but are you sure this "error" is not intentional? If they don't let people get verified they can lock the accounts and keep all the funds. I have some bitcoins there that are now locked. Even a transfer from address to address is not possible. And I receive no answer to my mails...

Have you gotten any help to this problem? My support ticket is still open...

how long does the process take?

hi, I mentioned on Nov 27 that I was frustrated because

1) I was unpleasantly surprised to learn that my 1 BTC at Mt Gox could not be transferred to another wallet until verification was completed
2) when I created my account at Mt Gox, the verification period was 5 days, but when I logged in next time, it had become 10 days

I had lost confidence that I would be able to access or move my 1 BTC there.

But, the verification did come through, in a little more than 10 business days. Mt Gox notified me that I was verified, and I promptly moved my 1 BTC elsewhere (or .999 BTC since Mt Gox took .001).

Thought I should report back that the verification did work.

Apologies if this is a bit off topic, since I did not experience the form submission errors that I think many posters are discussing.

Good to hear that.
Just a side note, that 0.001 is NOT taken by mtgox, instead it is the bitcoin tx fee.

I tried this out again. Quite frustrating. It is the "Country of Birth" field, and it is just the "United States" value that causes the error. I'm not going to proceed with a false value there, but changing it to a couple other values, (such as Afghanistan) allows me to save that page and proceed to the image upload page.

I've given this info to Mt. Gox in a support ticket.

Seemingly at random, I was able to proceed with my verification process, and have now submitted my documents. We'll see if it goes through.

Also, after I did that, I got a response to my support ticket. The response doesn't really seem related to my error, but then again, maybe it does.

I had, in the past, started an account with Mt. Gox, filled in the first part of the verification process, but never uploaded documents. I forgot about the account and created a new one recently, wherein I got my error. The response to my support ticket was that I was violating the terms of Mt. Gox by having two accounts with them. I suppose it is possible that when I tried to fill out my verification in my new account, that the Mt. Gox system saw a pre-existing verification request with the same name, birth date, and country of birth, and that this is what caused the error.

I've now deleted my other account and reported back to the ticket. We'll see if this goes through.

Anybody else getting the "Error: Undefined" should make sure they don't have any other accounts with Mt. Gox.