Bitcoin Forum

www.bitstamp.net
owner has denied your access to the site.
hr
Incident ID 18400065004016623423-4389503005229064323
Your IP Address xx.xx.xxx
Proxy IP xx.xx.xx
Proxy ID 10184
Error Code 16
Error Name Security error (code 16)
Error Description This request was blocked by the security rules

Tor?

Same here.

Must not like Americans. Anyone anywhere else having this issue?

nope.

blocked me too.

EU Based here. Blocked.

Bitstamp ran with your coins.

Lag and disconnects for hours and now this. Very hard to trade..

I don't have any coins on Bitstamp but that would suck if there was a large hack or coin stealing owner, considering it's an important exchange.

It's probably just technical issues.

BTW: I get the same error with BTChina.

This is getting interesting....

Update: I bet it's an issue with Insapsula

Same error here. Either these guys are under ddos attack.. or... wtf

This has happened to me numerous times over the past few weeks and its simply that the site cannot handle the amount of traffic hitting it.
In all cases it has come back after a while.
It usually happens around the same time that China wakes up.
The error message is a bit frightening but I think thats a default message from Incapsula and not from Bitstamp itself.

Bitstamp works sometimes now, so it's "just" technical.

Don't worry there is some problem with site internally .. Incapsula blocking request.

https://twitter.com/Bitstamp

Bitstamp ‏@Bitstamp 18h
#Bitstamp is currently experiencing some problems with our banking software. Thank you for your understanding.

hoping its just technical too - just transferred a bunch of coin in there last night... typical!

So lame and unprofessional, this discredits the whole idea of automated trading on Bitstamp.

All the more reason we need to keep pushing through to a fully decentralized exchange.

Back online, at least for me.

This.
Successfully logged on via tor a few times over the last hour. Still spotty.
My bet is technical issue for sure.
 

Still off for me, Germany.

Offline for me also

Actually now it started working again

Offline for me as well. Damn it Bitstamp, I'm in fiat and want to buy back in :(

Getting worse now...

http://uppix.com/f-Stamp528b9aef00149a9c.png

The message I'm getting is:

"and it's gone.
Page not found

The requested url was not found on our servers."

I have a few bitcoins on there that I hadn't bothered to withdraw yet. Seeing "and it's gone" is not exactly reassuring, if their servers are having problems of a temporary variety I wish they'd just say that on their website...

Don't panic...
This is their standard error 404 page.

It looks like they are working on it now.

They say "Your coins are gone"

Website is back for me, I'm withdrawing my coins ASAP since I don't really plan on selling them anytime soon and I can always redeposit easily.

"And it's gone" is such a terrible default 404 message for a bitcoin exchange, I mean I didn't reasonably believe they'd lost or run with customer funds but that message isn't exactly reassuring.

If quoting South Park was their intention, that is a truly panic inducing 404 page.  

starting to have problems then intermittent connections as well.

wtf bitstamp.

Back to and it's gone.

I had to type in a CAPTCHA to log in from Incapsula and then after I typed in my OTP it died again.

I don't know anything that "and it's gone" can refer to other than south park and the phenomenon of money displayed in an account balance going up in smokes.

Still nothing for me, I get incapsula errors.

And it's up again... Seems overloaded though, every request lags for tens of seconds or is timed out.

I was able to log in eventually, nothing missing.

Still offline for me here in Illinois, but Don't Panic, it's not like the exchange is based in Slovenia or some other...


Come to think of it, has anybody seen BadBear around lately?  ;D

~TMIBTCITW

So frustrating!!

I am able to log in, get to Buy/ Sell page, and then when I click to enter a limit order I get denied. Three times in a row now!! I just want to get my bid in there  >:(

Page down, "banking software" problems that delay withdrawals... Well, we could expect hazek/Nejc to come by and give us an explanation on what's going on.

Especially the "banking software problems" sound like a bunch of crap. I hope we won't be Goxxxed by Stamp.

...and it's gone...

http://vimeo.com/43762138

Still nothing. It won't even load now. There's going to be such a massive panic sell when they get back online...

"if" they get back online... ever

Plus, complete silence from their side for many hours. Bad PR move from an exchange managing millions of USD which belong to their customers. Either they are in deep shit and don't know what to do/say, either they just don't give a shit about their customers - both things are bad.

Works again for me.

EDIT: never mind. I could refresh a couple of times and it's gone again!!
Thanks for losing me bitcoins BITSTAMP

I've got another point. They are gone :)

Ok this is getting comical now. I managed to get it to load once and saw a spread of $20-30 between buy/sell asks. But it still doesn't work overall.

seriously can't think of a worst error message on the exchange that "it's gone" i mean i guess maybe "i'm on a plane to south america with all your bitcoins" would be worse but not by much.  

Dude this is not comical at all. Looks like I just lost $21,000 (wire transfer requested @ 12/11). I'm buying a ticket to Slovenia.

I wouldn't panic YET... it looks like trades are still executing every now and then, and I am able to log in briefly, but not long enough to make a trade. If Bitstamp was running off, I think the whole thing would just be gone...

If they did just f*ck us, I'll meet you in Slovenia.

Yes, the price is moving (Autorefresh of tab title works once you managed to load the home page), so I guess orders are still being processed, somehow.

Bitstamp loading now fast here from Switzerland and everything seems to work fine as it should.

EDIT: And down again... :(

Not so fast but it looks alive for the first time in the last 6 hours.

EDIT: nevermind, incapsula error again

Looks like a server overload. It happened before and always went back online so no need to panic. It happens when the market is very volatile like today.
It's a shame we can't trade and loosing our money. They should buy more server power.

Yeah, incapsula error again. I managed to request BTC withdrawal in the meantime though, last time I was able to log in it sit in queue. Hope it gets thru today :)

Working for me now. Let the selling commence.

Looks smoother now, still slow but working. APIs still down

Finally got my order in. I don't dare try to cancel and place at a better point...

you guys are lucky that you have funds to place orders.

small 5 digits in transfers are currently in bitstamp limbo.....

It's alive again. But transfers crawling.

I'm in the USA, I can finally get into bitstamp.  Am I supposed to use the
International Withdrawal for $15, or were there other options like ACH?

I have to call my bank and get the SWIFT code / IBAN or what?

No customer support phone number on bitstamp, or live support, only email tickets.    Nice.

EDIT UPDATE:

I got my SWIFT code and bank address.  Filled out the international withdraw form.
Says I need an email confirmation.

Guess what.  No email confirmation forthcoming.  Of course I checked my Spam folder.

Good game, bitstamp.  Good game.

I'm still waiting since Nov 12 for my wire transfer to show up on my bank account :(

It's down again!

Currently it's up here. Allthough I live in Europe. I'm wondering whether that does even matter.. I don't think so.

They can't block Americans as easy as that. Especially not when you have some BTC stored there or something ^^

same with me at least I managed to sell everything before it happened unfortunately I didnot manage to load in again... missed opportunity

but I hope they have strong security measurements - when people were able to hack Mtgox at times when BTC was $5 I expect it is only matter of time when some shit happen again - and this time it would be very hard to explain to thousands of people that they are very sorry and it will not happen again but as they know this is completely unregulated business.... ;D

 what if IT admin from BitStamp thinks that his salary is not that big as it could be.....  ;D
or on the contrary his salary is so good so that he forget to check something or set passwords like 123456....

They cancelled my withdrawal, about 3 hours after I requested it.

Now I put in another request.  On the previous request which they cancelled, The verification email never came.  

Please note I sent in all my documents and received a Bitstamp email confirming I was validated as such.

I think it is only matter of time when something happen and next time it will not be fun like before when someone lost thousands of bitcoins worth of nothing.
This time people take a shotgun and try to express their intentions more precisely instead of waiting for court judgement which hardly help.

Big movement on other exchanges and Bitstamp is lagging real bad again..

Ddos: http://www.coindesk.com/bitstamp-suffers-banking-software-issue-ddos-attack/

The site is up, lagging though (EU). The withdrawal of BTCs works, at least they processed my request (25 BTC out), it took them ~4 hrs to do so.

Anyone received a deposit this week? I made a SEPA on sunday, but still no amount in bitstamp...

Made a SEPA deposit last Tuesday....still waiting....

wow so I lose about 2000$ selling on bitstamp to discover that bitstamp stopped doing withdrawals and is down.


Bitcoin..

Its not even possible to do medium size BTC withdrawals, at least for me. And Nejc/Hazek is/are nowhere to be seen.

Bitcoin...

Shotguns indeed. Imagine you bought at $800, want to get your BTC out. This isn't a game anymore.

So is it:

grow pains (they can't handle the requests due to hype)  ::)
manipulation (DDoS, and mass dumping)  ;D
CEO run the fuck (took all your funds and run off)  :o

 ??? ???

Same here in Greece

(4) Two inexperienced 24 year olds trying to fight off a DDoS from an underinvested server farm.

1 bitcoin is still worth 1 bitcoin.
You can buy and sell stuff with it.
All you need to do is find the people who will trade goods for bitcoin.
Not necessarily shotguns though.

You can trust btc exchanges the same way you can trust your banker.

It's the biggest game in the world.

Still no wire from bitstamp (for $21,000). Initiated on 12/11, still no comments from them. Status: processed

i have a wire for $17,000 as well, although mine has just been a few days.

I just got in on my account but it seems they lost my 30 day USD volume and my commission rate is 0.5% when it was yesterday 0.36%. This is a bit disturbing.

EDIT: My whole transaction history is still there though.

I made a bitcoin deposit to bitstamp yesterday. It's confirmed, but doesn't show up in bitstamp. The deposit address is still listed in the account, the transaction isn't...  :-\

And when I look in the "history" there's a week of missing login records. Did they revert to a week-old backup? Wow...

+1

my commission rate was 0.34% yesterday and now it's 0.5%

I was wondering if API access was also restored?

Yes, at least for now.

BTW site works stable now

They probably were being under DDoS or just too much traffic.

BTC deposits delayed

What about BTC withdrawals???

dunno but this is shit - I paid for every exchange their stupid fee and can't use their services..

what about BTC withdrawals from bitstamp, anyone?

Yesterday evening, small amount, took 4 hours to reach my wallet but it's there.

Apart from that, commission rate also suddenly back to 0.5% and 30 day USD volume = 0 for me.

And of course, SEPA transfer from last Wednesday still not in my account.

Overall, pretty epic. NOT!

The same here (25 BTC)

I'm still not receiving withdrawals emails.

I get the feeling as if Bitstamp was robbed and they sneakishly shut down withdrawals.

They have "sneakishly" shut down deposits also.
The deposit bitcoin link is still server error. Since the Ripple deposit link generates addresses/QR codes, It isn't at my end.

I'm not receiving withdrawals emails neither. Not looking good.

I think they are working on it:
https://bitcointalk.org/index.php?topic=292628.0;topicseen

Just logged straight in with 2FA.

No funds deposited from my transfer on 14 November.

Fee says 0.50%, should be 0.46% for me.

Do not understand why BitStamp cannot make an announcement on Twitter or this forum if there is a problem.

Better to reassure than let people make assumptions.

I withdrew my btc yesterday no problem (once I was able to get to the withdrawal page without the site going down) and that was shortly after my earlier posts. Got the confirmation e-mail almost instantly and then the transaction was broadcast a few minutes later.

My experience with Bitstamp in the last couple of days:

• site up and down but when up working regularly
• when site up, withdrawal of bitcoin working
• withdrawal of fiat NOT working due to missing confirmation mail. Apparently they are working on it
• APIs up and down following the website
• commission SHOWING as reset to 0.50% but correctly calculated when trading

It still doesn't look like anything major.

Banking software issues *RESOLVED*

https://www.bitstamp.net/article/banking-software-issues/

EDIT: But still no informations why they had so many downtimes yesterday and today...

And no confirmation mail yet, even on requests submitted after their post.

same - my commission is back at 0.50%.

Your commission is not at 0.50%, it just shows that way in the account page but it is applied correctly to trades.

I normally don't use bitstamp, but I send a SEPA there last Monday. Let's see how long does it take to get into there ...

Edit: My SEPA was funded as I was writing this post. Now I already bought the BTC :)

Received confirmation email an hour or two ago that funds were deposited which I sent on 14 November.

Logged-in, no problem, bought BTC, transferred BTC to my wallet.  Bought @ US$535.00, now showing US$599.00.

Account shows 0.05% but the correct fee has been applied.

All over and done with in minutes.

Orderbook is not working, again.  >:(

Working fine for me (Ukraine)

OK, great, I'm making a third withdrawal attempt.

Keep in mind i just validated my docs 2 weeks ago and this is my first time to actually
use Bitstamp.  So as a new customer, I'm ultra pissed.  This time the confirmation of
withdraw email came instantly, unlike last time.

I'd appreciate an email from Bitstamp telling me withdraws are enabled again, but no,
I had to come to this thread and find that out.  Horrible customer service.  The only
reason I signed up to Bitstamp was because they always seemed to have higher prices
than CampBX, they seemed to have their shit together unlike MtGox.  Now I'm not so sure.

I'd participate in the bitcoin economy more if I could but I need hard cash sometimes.

From Bitstamp's news section, also posted on twitter:

Dear Bitstamp clients,

We are pleased to inform you that Bitstamp has successfully resolved both (1) the networking issues that made our site unavailable and (2) our issues with our banking software.

Bitstamp has caught up with all pending deposits and withdrawals. Only standard banking processing should remain in delivering your transfers. We kindly ask our customers with pending transfers to remain patient and refrain from submitting additional support tickets on the matter to avoid any unnecessary delays.

Thank you for your understanding.

Best regards,
The Bitstamp team

If they were processing withdrawals fast there wouldn't be tickets. Don't like them asking for patience. I asked for a withdrawal today, lets see how long it takes - I will report back.

yes, but now (for last 2 days) commission rate is 0.5%, I think that for everybody and doesn't matter about trading volume.

hope that bitstamp will compansate this.. (I should pay 0.2 and paying 0.5, this is 250% difference)

edit: I just check it again, they are calculator correctly. uff

Did you forget to report back, or is it really taking them four days and counting to confirm your withdrawal request?

...or were you going to post back here when the funds reach your bank account?

I requested two withdrawals on the same day:

- one was confirmed after a few hours, but the money still didn't hit my account
- the other was quite big, and it seems it triggered some sort of alarm as they came back to me with a lot of questions as a KYC (know your customer) procedure. I duly answered everything, and they confirmed the withdrawal shortly after. This happened today, so no money in my account for this withdrawal neither.

Both withdrawals just hit my account.

just confirmed 5 digit withdraw, I will report the result later.)

I just got this
don't get into bitstamp.net anymore


owner has denied your access to the site.
Error Name Security error (code 16)
Error Description This request was blocked by the security rules

Works fine for me...

Yes, it worked fine for me till 10hours ago - question is what can i do now?!
I think my computer is very clean and i didn not do anything wrong.
Now this gets me worried of course, not being able to go into the website that has all my life-savings.

Bitstamp support is only inside - can someone message me their support-email please?
Anyone had such a thing - and how did it turn out and what did you do besides wait?

Not very wise of you to place so much trust in any single exchange (or person).

On how many exchanges are you?


I managed to get into the site with a program that tricks site into believing i am from another ip. And everything is still there and i asked the support there and they said they will look into that.



followup: bitstamp fixed it. Reason for banning was me making more than 1 request per second to the server. I don't know how i should have done that. Perhaps the mobile app that i installed, but it never worked and i had a mobile app also before.

My point is entrusting anyone with one's own life savings is not the most prudent decision one can make (to put it mildly).

https://www.bitstamp.net/api/ticker

I'm getting the same error for this url. anyone else?

LOL. Thanks. The old URL worked some days ago.