Bitcoin Forum

To verify your account please submit

1.) a valid government issued ID, acceptable high quality images of documents are:

    international passport (double page)
    national ID card (both sides)
    driver's license (both sides)

2.) a proof of residency, acceptable scanned images of paper documents are:

    bank statement
    utility bill for utilities consumed at your home address
    tax return, council tax
    certificate of residency issued by a government or a local government authority

You can also submit other documents to serve as proof of residency such as; government-issued documents, judicial authority-issued documents, documents issued by a public agency / authority, utility service company, or similar regulated service providing companies.
Notice

To avoid delays when verifying your account, make sure that your submitted documents are:

    VISIBLE in their ENTIRETY (watermarks are permitted)
    images of HIGH QUALITY (colour images, 300dpi resolution or higher)
    valid ID documents, with the expiry date clearly visible
    proof of residency document must be a scanned image of a PAPER document
    proof of residency document must be ISSUED within the last 3 MONTHS and addressed to your NAME and HOME address
    NOT ELECTRONIC bills/statements, online screenshots, or mobile phone bills.

My verification was denied, what now?

Please check your email for the reason and re-submit a verification request with the correct documents. If you should need further assistance please submit a support ticket to: https://www.bitstamp.net/support/
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