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Title: Mtgox account locked for 6 months of inactivity Post by: virtualfaqs on November 21, 2013, 06:26:49 PM Anyone know how to speed up the process of getting their Mtgox account unlocked? I opened up a Help ticket and it's been 2 days now.
Thanks. Title: Re: Mtgox account locked for 6 months of inactivity Post by: RodeoX on November 21, 2013, 06:29:16 PM I was not aware of Gox having such a policy. ???
Title: Re: Mtgox account locked for 6 months of inactivity Post by: virtualfaqs on November 21, 2013, 06:59:58 PM It was there as early as Jan 2012 apparently.
"We also reserve the right to cancel unconfirmed Accounts or Accounts that have been inactive for a period of 6 months or more, or to modify or discontinue our Site or Platform. Members agree that Mt. Gox will not be liable to them or to any third party for termination of their Account or access to the Site." https://www.mtgox.com/terms_of_service Would be nice of they set some emails to warn you at the 3 month and 5 month and day before. But I don't have a record of any emails. I'm kind of surprised there aren't more topics about this. But maybe I just used the search function incorrectly or I'm the only guy who suddenly wants to trade again now. Title: Re: Mtgox account locked for 6 months of inactivity Post by: RodeoX on November 21, 2013, 08:15:43 PM ... I agree. You should get a warning. What if you have real money in there? And i am also surprised that posts like yours aren't all over these forums. Surely there are others. That's a bummer man. Hope they work with you on this problem. Would be nice of they set some emails to warn you at the 3 month and 5 month and day before. But I don't have a record of any emails. I'm kind of surprised there aren't more topics about this. ... Title: Re: Mtgox account locked for 6 months of inactivity Post by: virtualfaqs on November 21, 2013, 09:33:36 PM Thanks. Well I'm sure they're being inundated by support requests. I'd just like to know what my average wait time is. Anxious to get back to trading (and making Mtgox some money.) ;D
Title: Re: Mtgox account locked for 6 months of inactivity Post by: ||bit on November 21, 2013, 10:26:46 PM Anyone know how to speed up the process of getting their Mtgox account unlocked? I opened up a Help ticket and it's been 2 days now. Thanks. They are slow to respond. Especially, if you are not verified - it seems. Is your account verified? Title: Re: Mtgox account locked for 6 months of inactivity Post by: Phinnaeus Gage on November 21, 2013, 10:39:29 PM Thanks. Well I'm sure they're being inundated by support requests. I'd just like to know what my average wait time is. Anxious to get back to trading (and making Mtgox some money.) ;D If I recall, a while back they had something like 20K new accounts to approve, stating it'll take a month to get through that particular backlog at the time. I'm sure, since then, at least that many from China may have recently signed up to Mt Gox to Title: Re: Mtgox account locked for 6 months of inactivity Post by: freethink2013 on November 21, 2013, 10:40:50 PM be thankful for small mercies
Title: Re: Mtgox account locked for 6 months of inactivity Post by: C10H15N on November 21, 2013, 10:41:43 PM Good to know. I'll sign in every couple of weeks or so to check on my $4.00 US
Title: Re: Mtgox account locked for 6 months of inactivity Post by: EuroTrash on November 21, 2013, 11:02:49 PM I just logged in for the laughs, and checked that the balances are still zero. :)
I'm quite sure I had last logged in at the beginning of May. That's just above 6 months. Title: Re: Mtgox account locked for 6 months of inactivity Post by: virtualfaqs on November 23, 2013, 07:32:48 AM Support got back to me. I need to press my Yubikey for a short time not a long time. Yupz it's been so long apparently I've forgotten how to login. Mtgox - 1, Me - 0. :D
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