Bitcoin Forum

Bitmain is officially issuing 4000RMB (628USD) to first batch B3 buyers in China. This is apparently due to many angry customers complaining with the second batch of B3 releasing 1 day after the first batch and at a much lower price.


I have attached a screen shot of their official reply in Chinese for China customer as well as the Google translate version.


Link to this announcement from their official wechat: https://mp.weixin.qq.com/s/8zAaQz-C-jTxrWRgec7O6w


So how about all the International buyer? We should be entitled to the refund also. Guy's let's get our money back!


Original Chinese email


尊敬的客户：

您好！

感谢您对蚂蚁矿机B3（以下简称“B3”）的支持和厚爱，为了回馈老客户，我司对符合以下条件的客户提供退款。

 

退款对象：

截止本公告发布时，已通过蚂蚁矿机官网（https://shop.bitmain.com.cn以下简称“官网”）购买单价为人民币17000元的B3且已经全额支付价款的客户。

 

退款方案：

对于退补对象，每购买一台单价为人民币17000元的B3且全额支付价款的，退还购机款人民币4000元。

 

退款申请流程：

请使用您官网注册的邮箱，发送以下信息到邮箱sales.support@bitmain.com：

1、B3订单号；

2、付款人姓名或名称、联系方式；

3、原付款银行卡账户信息，包括账号名称、账号、开户行信息；

4、申请退款的金额。

 

我司会在收到您的申请信息后尽快核对，如核对无误，预计会在30个工作日内将退款退还至您的原付款银行账户，具体到账时间以银行到账时间为准。

 

如有任何问题欢迎致电或联系微信公众号：蚂蚁矿机销售。我们将竭诚为您服务，感谢您的支持！

 

 

 

福建湛华智能科技有限公司
2018年5月2日

 



-----------------------------

Google Translate

Dear Customer:

Hello!

Thank you for your support and love for ant mining machine B3 (hereinafter referred to as "B3"). In order to give back to our old customers, we provide refunds to customers who meet the following conditions.

 

Refund object:

As of the date of this announcement, customers of the ant mining machine official website (https://shop.bitmain.com.cn hereinafter referred to as “official website”) have purchased B3 with a unit price of RMB 17,000 and have paid the price in full.

 

Refund program:

For the target of the subsidy, for each purchase of a unit price of RMB 17,000 for B3 and full payment of the price, the purchase amount of RMB 4000 shall be refunded.

 

Refund application process:

Please use the email address registered on your website to send the following information to sales.support@bitmain.com:

1, B3 order number;

2, the payer's name or name, contact information;

3, the original payment bank card account information, including the account name, account number, bank information;

4, the amount of application for refund.

 

Our company will check your application information as soon as possible. If it is correct, we will refund the refund to your original bank account within 30 working days. The specific arrival time is based on the bank arrival time.

 

If you have any questions, please call or contact WeChat public number: Ant Mine Machinery Sales. We will serve you wholeheartedly and thank you for your support!

 

 

 

Fujian Zhanhua Intelligent Technology Co., Ltd.
May 2, 2018

Warning ,
I hope you're right but this isn't a screenshot, it might be a true copy and paste, but hard to validate.  And to my knowledge Bitmain hasn't issued refunds before , only coupons ... and I wouldn't trust this email address/WeChat with this info...

My course of action will be logging into my Bitmain account and submitting a ticket ... I hope it's true, but people need to exercise caution with the info they are asking for above...

I have also submit a ticket to Bitmain myself. I had a live chat with them earlier today and they only said coupon will be issued

Even I found it unusual for Bitmain to refund. If the second batch is a month later then fair enough.

So they told you they'd issue a $628 coupon ?

Fuck their coupon. Bitmain's coupon doesn't equal real money.

They said they will issue coupon but if they can refund like in China in cash or coin is better.

That's for sure. Did you reference this article in your ticket or did you just independently complain that Batch 2 is being released right after?

I submit a complain ticket and I said I am not happy about the second batch shipping and the price drop. Then I said it is only fair if international buyer can also get a refund and reference this article.

Well let's see how they response.

Based on unconfirmed information from my friends in China on Wechat, they said a lot of people in China were very angry with Bitmain about the second batch of B3. They demand some kind of refund and not coupon otherwise further action / visits will be taken.

How true this is I really don't know but the least I can do is write a complain ticket and hope for the best.

They might ignore 100 complains but might act different if there are 500+.

This was my first antminer/ASIC order, holy shit is this a slap in the face. I opened a complaint.

Bitmain  has offered refunds before, on the x3 when they changed it from 12k to 3k.

I'm still waiting on an official announcement from Bitmain for non-Chinese buyers, but it'd be pretty shitty of Bitmain to refund non-Chinese buyers with coupons instead of a bank account refund or coin refund. I'm sure they'll get back to us in a day or two.

I'm also wondering how many miners are going to be in the second batch of B3, I assume it'll be more than the 2500 for the first as that number was most likely made to reel in buyers, and that first batch advantage is going to disappear real quick for initial buyers as these second batch units are supposed to ship starting in just over a week from now.

Its not fair , rabble rabble!

Hello people!  Life is not fair.  Whoever told you it would be and that you would be compensated if something unfair happened to you were wrong!  Obviously if Bitmain wants to offer me a coupon I'll graciously accept it and use it if I have another miner I want to buy from them.  But when I purchased the B3 at roughly $2500.  I knew what I was buying and I knew that my advantage on the network would only last for a short time.  Good grief people.  Grow up!  We're not in Kindergarten anymore...

Well, you don't get if you don't ask and this seems to be the case for customers in China . If you are happy accepting your own fate and do nothing about it then so be it. Things will never change unless something is spoken.

They did not say the exact amount, they just said "we will send you coupon later"

[/quote]

Thanks for the lecture DigitalMan, but I have to agree with dsldsl, we have posted in here that we all expect to receive the same treatment as the Chinese customers who are already being offered the refund, that is the point of this thread, you can get off your high horse now if you don't understand the point of this thread

I submitted a ticket to Bitmain yesterday, and received this email back regarding my submitted ticket :

"With regards to the decrease in the price of our B3 miner, we are presently working on a compensation package for the affected customers. There will be an email sent out to you in the next few days with the details and relevant terms and conditions.

Thank you.

Best Regards,
Carol‍
Bitmain"

We'll see how quickly they come up with a solution, i'm cool with a refund like Chinese customers are getting, that's ideal, or a ~ $600 coupon (but not multiple $100,$200 coupons, that won't cut it)

Just an update, a REFUND for International customers is going to happen. Bitmain replied my ticket and have confirmed it. The amount is USD578 in BCH.

Below is their reply:

So if you want to get the refund of 578USD in BCH for your 1st batch B3, just submit a ticket to Bitmain and reply your ticket following their instructions.

My apologies if I came on a bit strong in my earlier post.  Perhaps my bad day at work contributed some.  I'll make an effort to be nicer and stay on subject in the future.  I did hop on here to say that Bitmain did send me an email as well offering me the refund.  I didn't ask for it.  I didn't open a ticket with them.  I just woke up one morning (May 7) and found the email from them in my inbox.  It requested that I send them a Bitcoin Cash address along with the order ID# so they could deposit the refund of $578 USD in BCH.  Indicated it would happen in the next 1 to 2 months.  Oddly enough the email did have a "Ticket Number" associated with it and at the end they said not to open another ticket but to reply off that email using that ticket number.  The subject line read: "Fwd: Request #433870: How would you rate the support you received?".  I'm assuming they simply did a mass mailing to all the foreign purchasers of the miner?  Because the email was addressed to me and was sent to the proper email on file for my account with Bitmain.  Anyway, if somone elses actions prompted me to receive the refund then I must say thank you.  To whomever that was.  Because I wouldn't have bothered to ask.  I will stand up for myself in situations I feel warrant it.  Perhaps I did not fully understand this situation... I was under the impression everyone was being treated equally.  My bad.

Now to stray completely off topic I'll post my earnings since this kind of data is generally hard to come by.  Not as good as I had hoped. But still confident the miner will pay well in the long run.  I'm running on the uupool.

05/07 - 30 Coins (Not a full day)
05/08 - 89 Coins
05/09 - 50 Coins
05/10 - 48 Coins
05/11 - 34 Coins

Kresp

We all have our bad days at work, don't worry about it!

I think the refund was a group effort rather than a single person's and Bitmain was flooded with tickets on the matter so they asked everyone to stop submitting. Good outcome anyway.

I've also put my B3 on uupool and earning is similar but it was left off until two days ago due to the amount of noise it makes.

I have change the front fan and removed the rear fan so it is now running pretty quiet. Temp wise, it is sub 50c for chip and sub 40c for board.

Second batch has already shipped so let see how the earnings will be in a weeks time.

Thank you for understanding and apologizing. They did send a mass email and created a ticket to all batch 1 customers after receiving many complaints from international buyers. My guess is that they were not planning on reimbursing international buyers, but because the Chinese refund news were widely spread they had no other choice.

Appreciate you coming back in here with that response, much respect and water under the bridge ... my response may have equally been a little harsh, so apologies if I got defensive of the people here in the thread... best of luck to us all in getting a little something back , and maybe a good lesson to us all about the risks involved in buying 1st batches from Bitmain...

Bitmain takes a lot of shit ,but credit to them for at least trying to do something about this last B3 batch 2 controversy (and credit to them for putting out products that generally run/mine as advertised)

Does anyone know how many B3's shipped in the second batch?  When they first came up, I bought one:  Payment date ：   2018-05-08 15:05:57  followed by: Shipment date：   2018-05-09 17:29:53 followed by deliver yesterday May 11...  to Vancouver. 

Then they sold out, but became available again on 2018-05-09 I got one more and I just got notification that the shipment is on its way. 

Anyone followed up with Bitmain CS about the status of these refunds?  I think I'll shoot a followup today unless someone else has had communication with them...

https://www.google.com/amp/s/www.coindesk.com/bitmains-new-antminer-is-drawing-criticism-from-early-chinese-users/amp/

Doesnt look good based on their comment in the end of the article but who knows how true this even is.

Ha. Just goes to show Bitmain's way of operating. If they were a half decent company they would at least refund everyone and not just people in their country. Its not as if its so difficult to send refunds given that the payment method is usually BCH anyway. They can simply check transaction history then send everything back. The choice to refund only in China is a great sign of bias and favoritism that puts us international buyers at a huge disadvantage.

SO there only refunding in China ? Wonder why only China ? ...... I know they are lifting the ban on coins in China by 2019 ...  sorry i gotta being this up i bet Bone Spurs trump the troll is the cause of some of it an not in a good way for the US.

if you live in a US id be worried my point get out an vote progressive in Nov 2018 an I"m not off topic either it does mater we can't set back and watch it happen when the people can change it still in the US .

So it sounds like the partial refund that came out in emails is still in process, here's the email response I got from Bitmain CS :

"Good day!
the refund application has already been delivered, and it is processing now. please wait, for it has to go through a series of procedures and be dealt with by different departments.

feel free to get back to me if u have additional queries,thanks!

Best regards
Huizhen
Bitmain"

I'll take it with a grain of salt , but if first batch B3 buyers are to get a partial refund they initially said a few months, and then 30-60 days , it's been about 30 days so I'll keep an eye out for updates...

still no refunds here and each machine only mining 5 or 6 per 24 hours !!!!!  ???

saw on site asic with water cooling, perhaps the best that I saw in the last time. And noise obviously will not be enough, though where such can be installed