|
Title: Bitstamp - funds not deposited, no response from support - what next? Post by: falcoiii on November 29, 2013, 12:41:34 PM Wire transfer to bitstamp on 11/20 with a support ticket opened 11/27. Not deposited, no response from support. This is the first time I have dealt with bitstamp. Triple checked every detail & number for accuracy and my bank assured me on 11/27 that it has been sent.
What is the next step? Title: Re: Bitstamp - funds not deposited, no response from support - what next? Post by: PenAndPaper on November 29, 2013, 01:09:55 PM Well i would've waited till monday and then i whould 've send them another support ticket in monday.
Title: Re: Bitstamp - funds not deposited, no response from support - what next? Post by: falcoiii on December 06, 2013, 03:28:14 PM My deposit has been wired 16 days ago and still has not hit my bitstamp account.
Get verified. Wire money. 7 days later, open a support ticket. 5 days later, get a reply asking for more personal information. I reply in hours with passport and answers to questions about How did you learn about Bitcoin? / What is the purpose of your trading on Bitstamp?, etc... 4 days later, still no response. It has been 16 days since I have done the wire transfer... I am SERIOUSLY concerned. |