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Title: WHY do BITTEX take the piss Post by: grantycoiner on May 08, 2018, 10:54:11 PM WHY do they !!
Try to keep your coins.. lost phone so need to remove two-factor (lost backup as well DOH!) 7 emails later with my passport and photo bittex with date and the last deposit and IP Address.. Title: Re: WHY do BITTEX take the piss Post by: hugeblack on May 09, 2018, 11:19:10 AM If you have more than $ 1000, they will ask for more docs(ID, selfie ID + piece of paper "today date.")
Mostly you need the following: 1. Recent balances. 2. ID for any withdrawals and deposits "It is better to be new." 3. Recent IP (It is better to be same login IP). https://support.bittrex.com/hc/en-us (https://support.bittrex.com/hc/en-us) If the reply delayed, try to contact them using twitter https://twitter.com/BittrexExchange (https://twitter.com/BittrexExchange) Title: Re: WHY do BITTEX take the piss Post by: NeuroticFish on May 09, 2018, 04:06:12 PM 7 emails later with my passport and photo bittex with date and the last deposit and IP Address.. You have to prove beyond any doubt the account is yours. And they do this. I see no problem there. Losing the phone and the backup is already a strange coincidence. They don't want to steal your coins. They want to prevent you get access to somebody else's coins and they want to prevent somebody else's access to your coins. You just need a ton of patience and.. next time be more careful ;) Title: Re: WHY do BITTEX take the piss Post by: grantycoiner on May 10, 2018, 10:10:58 PM 7 emails later with my passport and photo bittex with date and the last deposit and IP Address.. You have to prove beyond any doubt the account is yours. And they do this. I see no problem there. Losing the phone and the backup is already a strange coincidence. They don't want to steal your coins. They want to prevent you get access to somebody else's coins and they want to prevent somebody else's access to your coins. You just need a ton of patience and.. next time be more careful ;) I think U R right ( They want to prevent you get access to somebody else's coins ) but still 8 email's later with photo id ip longing ... and still NO help from BITTEX Title: Re: WHY do BITTEX take the piss Post by: pugman on May 10, 2018, 10:24:03 PM lost phone so need to remove two-factor (lost backup as well DOH!) I had the same situation a few months ago,and they responded in like 2 weeks. Give them some time,their support is better than poloniex,they will come back at you. Hopefully you can get your account back in like a month,maybe even earlier..Title: Re: WHY do BITTEX take the piss Post by: Slow death on May 10, 2018, 10:25:23 PM and still NO help from BITTEX This is already expected of them, you must have heard the case of the past when they deactivated many accounts without giving a solid reason and did not warn people in advance to withdraw their coins and they ignored all the support ticket that these people sent for explanations, was their right to know why bittrex disable their accounts. so you should already imagine that bittrex ignore your clients is something that bittrex is accustomed to doing... keep your cool and wait for a miracle for them to respond and solve your problem, just do not create expectations You just need a ton of patience and.. he will need to do yoga not to have a nervous breakdown, because these exchange destroy anyone Title: Re: WHY do BITTEX take the piss Post by: jhenfelipe on May 10, 2018, 10:31:21 PM I think U R right ( They want to prevent you get access to somebody else's coins ) but still 8 email's later with photo id ip longing ... You mean you flood them with tickets? That will not help IMO. One ticket for an issue is enough, just patiently wait for their reply. You know these days it is rare to see a reply from exchanges within 24 or even 48 hrs.and still NO help from BITTEX By the way, did you submit the ticket from your Bittrex account email? Title: Re: WHY do BITTEX take the piss Post by: grantycoiner on May 10, 2018, 10:56:06 PM I think U R right ( They want to prevent you get access to somebody else's coins ) but still 8 email's later with photo id ip longing ... You mean you flood them with tickets? That will not help IMO. One ticket for an issue is enough, just patiently wait for their reply. You know these days it is rare to see a reply from exchanges within 24 or even 48 hrs.and still NO help from BITTEX By the way, did you submit the ticket from your Bittrex account email? NO just one ticket Number... ( You know these days it is rare to see a reply from exchanges within 24 or even 48 hrs.) more like two week's :) Title: Re: WHY do BITTEX take the piss Post by: NeuroticFish on May 11, 2018, 05:55:17 AM he will need to do yoga not to have a nervous breakdown, because these exchange destroy anyone I had some issues/questions some 6 months ago on Bittrex. It did take extremely long until I've got help and luckily it didn't involved locked money, since then indeed I may have been not happy. So I somewhat understand the situation. I assume that their support is still undersized :( |