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Title: BTC-E ACCOUNT HACKED - HELP Post by: binaryclock on December 22, 2013, 11:06:17 PM Please help my account on BTC-E has been hacked and I have created many support tickets but they are not being answered.
I was in the middle of a trade when I was logged off then my password was changed. My email address was also compromised and thats how I believe they were able to get on to my account. Does anyone have any way of freezing my account 'binaryclock' on btc-e until this is resolved? Anyone have any way of contacting BTC-E support? Obviously this is a time sensitive issue as after my password is changed they can't transfer anything off btc-e for 48 hours and it's already been 24! Please help!!! Thanks :( UPDATE: Support is working with me to restore the account. Coins are still there thank god to their 48 hour no transfer feature :) Title: Re: BTC-E ACCOUNT HACKED - HELP Post by: binaryclock on December 22, 2013, 11:54:16 PM I've emailed support, opened tickets, even the owner of Cryptsy tried to contact the owner of BTC-e for me. Nothing.
If they can't answer my request in time and the hacker gets my stuff, let this be a warning. Just because they put a 48 hour no-transfer after password changes, doesn't mean that's going to save you... sigh. Title: Re: BTC-E ACCOUNT HACKED - HELP Post by: joesmoe2012 on December 23, 2013, 03:02:30 AM Did you have 2FA enabled?
Title: Re: BTC-E ACCOUNT HACKED - HELP Post by: sumantso on December 23, 2013, 03:28:43 AM Message 'btc-e.com' here - I can see it is a hero member account and last active on 21st December. Guess he didn't log in over the weekend.
I am hoping the lack of response is due to it being weekend. You really should have had 2FA enabled. Title: Re: BTC-E ACCOUNT HACKED - HELP Post by: binaryclock on December 23, 2013, 04:00:17 PM Even though support has contacted me, it is so frustrating to deal with. I'm trying to explain a situation and something keeps getting lost in translation.
Title: Re: BTC-E ACCOUNT HACKED - HELP Post by: anhem2012 on December 24, 2013, 06:40:52 AM Even though support has contacted me, it is so frustrating to deal with. I'm trying to explain a situation and something keeps getting lost in translation. How is going with your account? My account has been hacked too, I tried contact with them with no luck. How did you contact with them?Title: Re: BTC-E ACCOUNT HACKED - HELP Post by: binaryclock on December 28, 2013, 10:34:48 PM Sorry to hear that - I just posted everywhere I could. Also tried a lot on IRC as well.
Title: Re: BTC-E ACCOUNT HACKED - HELP Post by: BitCoinNutJob on December 28, 2013, 10:39:08 PM sorry to hear, did either of you 2 guys have 2 factor security on your BTC-e account? Title: Re: BTC-E ACCOUNT HACKED - HELP Post by: binaryclock on December 29, 2013, 05:35:23 AM I had 2FA yes
They were able to bypass it using a man in the browser attack, essentially stealing my cookies from my browser. Very sneaky. BTC-E ended up locking down my account before he could transfer the money out though. I had changed my password 2 hours before he got in. Title: Re: BTC-E ACCOUNT HACKED - HELP Post by: BitCoinNutJob on December 29, 2013, 11:14:47 AM good job you didnt lose money. ok so now we need 3 factor security Title: Re: BTC-E ACCOUNT HACKED - HELP Post by: anhem2012 on December 30, 2013, 10:34:05 AM I didn't have 2 factor security. But I don't understand how hacker can get my LTC without email confimation. So confused!
Title: Re: BTC-E ACCOUNT HACKED - HELP Post by: needhelp on February 16, 2014, 05:13:53 PM BTC-E needs to get there SHIT TOGETHER FAST !!! Or they will lose every trader on there HACKED site !!! |