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Other => Beginners & Help => Topic started by: ducatitalia on January 15, 2014, 10:33:15 PM



Title: MtGox Verification
Post by: ducatitalia on January 15, 2014, 10:33:15 PM
So I registered with MtGox about 6 weeks ago...but the account still says: "Your account verification request has been received, and will be reviewed within the next 20 business days. (All verifications which are not in Japanese, English, or latin script will be reviewed within 20 or  more business days)  Please contact support@mtgox if you have any questions or comments."

When I try to fund the account it states that: In order to make deposits you need to have a "verified" or "trusted" account status. Please visit ...mtgox/forms/verification... to apply.

When I go to the verification page, it shows that my photo ID and proof of residence are uploaded.  Click to verify and it reads: "The account verification process has been completed. Thank you for submitting your documents for verification. You will be sent an email notification of validation or rejection after our staff have reviewed your submission."  I've done this at least 4 times now.

What am I missing here please? Is this typical? Anyone have similar experiences or advice? I've heard that MtGox can be problematic...


Title: Re: MtGox Verification
Post by: RomeoandJuliet on January 15, 2014, 10:43:59 PM
So I registered with MtGox about 6 weeks ago...but the account still says: "Your account verification request has been received, and will be reviewed within the next 20 business days. (All verifications which are not in Japanese, English, or latin script will be reviewed within 20 or  more business days)  Please contact support@mtgox if you have any questions or comments."

When I try to fund the account it states that: In order to make deposits you need to have a "verified" or "trusted" account status. Please visit ...mtgox/forms/verification... to apply.

When I go to the verification page, it shows that my photo ID and proof of residence are uploaded.  Click to verify and it reads: "The account verification process has been completed. Thank you for submitting your documents for verification. You will be sent an email notification of validation or rejection after our staff have reviewed your submission."  I've done this at least 4 times now.

What am I missing here please? Is this typical? Anyone have similar experiences or advice? I've heard that MtGox can be problematic...


6 Weeks ago? Wow thats a long time.  Write them an email and ask whats goin on!


Title: Re: MtGox Verification
Post by: acsalles on January 15, 2014, 10:56:32 PM
The same is happening with me. The documents were sent on 20th November
A ticket was created and answer was basically "we are sorry, but keep waiting in the queue.


Title: Re: MtGox Verification
Post by: aypro on January 15, 2014, 10:58:15 PM
Mine is pending since the 31th of December, i hope i don't have to wait as long as you


Title: Re: MtGox Verification
Post by: Sido92 on January 15, 2014, 11:36:32 PM
BTW. Why MtGox has always higher price than other markets? Anybody knows?


Title: Re: MtGox Verification
Post by: ducatitalia on January 29, 2014, 05:05:48 AM
Finally got verified by Mt. Gox...took two full months!


Title: Re: MtGox Verification
Post by: hameenheikki on January 29, 2014, 08:37:14 AM
I have waited 1,5 months for the verification!! its absurd.


Title: Re: MtGox Verification
Post by: Sonny on January 29, 2014, 04:59:43 PM
Though you have spent a long time on it to get verified, I would suggest you (and everyone) to stay away from mtgox.

Mtgox is infamous for having terrible delay in USD withdrawal (FYI: https://bitcointalk.org/index.php?topic=179586.0) and now there is also problem in BTC withdrawal (https://bitcointalk.org/index.php?topic=431117.0).


Title: Re: MtGox Verification
Post by: terminalc on January 29, 2014, 07:20:32 PM
Ya mt gox is bad news, this account was already verified and info faxed before, now they want me to do it again. Just lame excuses to keep funds imo. When asking why i can't do a bank transfer I get this.... Glad i already took my assets out. Theres a reason mtgox is so high, and not because the demand in japan is magically higher...

Hello *****,

We regret to inform you that the Withdrawal Centre method you created for ******** on ****** was rejected by our validation system, for the following reason :

To have your bank account verified you should first fill in the identity form associated to your Mt.Gox account(write in your name, DOB, address etc).

In order you can do that, we have to downgrade your account. Once you filled the form, your account will be upgraded to "verified" status again.

When your account is downgraded you will not be able to complete trades or do any transactions, so we suggest you to finish all activities on your account, tell us that you are ready, we will downgrade your account, you will fill in the form and let us know asap that you are done so that your account can be returned to verified status quickly.

As a first step, let us know when you are ready to fill in the form.

If you would like further information or assistance in relation to this, please do not hesitate to contact support at support@mtgox.com.

Kind regards

MtGox Support Team


Title: Re: MtGox Verification
Post by: Kiki112 on January 29, 2014, 09:51:59 PM
mtgox isn't working very well lately, it needs some extra work to withdraw money..

beter use bitstamp ;)


Title: Re: MtGox Verification
Post by: yatsey87 on January 29, 2014, 10:06:17 PM
Don't use gox. I'm sure it's only a matter  of time before it dies completely.


Title: Re: MtGox Verification
Post by: bitgeek on January 29, 2014, 10:46:38 PM
BTW. Why MtGox has always higher price than other markets? Anybody knows?
That's because they delay payments so people can't take their money out.


Title: Re: MtGox Verification
Post by: frank754 on January 30, 2014, 12:30:23 AM
I finally got verified there, it took almost a month but it happened. :) I don't plan to use it though until their payout problems are fixed.


Title: Re: MtGox Verification
Post by: marjaana771 on January 30, 2014, 08:34:48 AM
I got verified in 2 weeks! I dont know in what order they hanlde the accounts. Mtgox rocks.


Title: Re: MtGox Verification
Post by: Sonny on January 30, 2014, 11:49:15 AM
I got verified in 2 weeks! I dont know in what order they hanlde the accounts. Mtgox rocks.

Hope mtgox still rocks for you, after you initiate a fiat withdrawal.  ;)


Title: Re: MtGox Verification
Post by: eorituz on January 30, 2014, 05:09:50 PM
My verification took 3 Weeks (but this was mid of 2013)


Title: Re: MtGox Verification
Post by: marcotheminer on January 30, 2014, 06:05:21 PM
Send in a email to support.


Title: Re: MtGox Verification
Post by: greyhawk on January 30, 2014, 06:08:49 PM
Lolling at people using mtgox in the year of our lord 2014


Title: Re: MtGox Verification
Post by: yatsey87 on January 30, 2014, 06:21:03 PM
Lolling at people using mtgox in the year of our lord 2014

Haha, I think it's just the name. When I first got into crypto it seemed to be the go to exchange.


Title: Re: MtGox Verification
Post by: CryptoCurrencyInc.com on January 30, 2014, 06:38:36 PM
I've also verified my account with MtGox. Now they want me to upgrade it to "trusted" status for no reason.
I think this double verification process is stupid.


Title: Re: MtGox Verification
Post by: greyhawk on January 30, 2014, 06:44:01 PM
Lolling at people using mtgox in the year of our lord 2014

Haha, I think it's just the name.

No, it has more to do with how you'll never get your money out.


Title: Re: MtGox Verification
Post by: borzalom on January 30, 2014, 06:46:31 PM
My verification took 40 days.


Title: Re: MtGox Verification
Post by: yatsey87 on January 30, 2014, 06:51:22 PM
Lolling at people using mtgox in the year of our lord 2014

Haha, I think it's just the name.

No, it has more to do with how you'll never get your money out.

So people still use it because they'll never get their money out?


Title: Re: MtGox Verification
Post by: Sonny on January 31, 2014, 04:39:04 PM
Lolling at people using mtgox in the year of our lord 2014

Haha, I think it's just the name.

No, it has more to do with how you'll never get your money out.

So people still use it because they'll never get their money out?

Not only their money, but also their bitcoin :)
https://mtgox.zendesk.com/entries/26501000-Statement-Regarding-BTC-Withdrawal-Delays


Title: Re: MtGox Verification
Post by: sanjoea on January 31, 2014, 06:54:20 PM
Better you contact them about verification process


Title: Re: MtGox Verification
Post by: Mrgoldlake on January 31, 2014, 07:54:58 PM
So I registered with MtGox about 6 weeks ago...but the account still says: "Your account verification request has been received, and will be reviewed within the next 20 business days. (All verifications which are not in Japanese, English, or latin script will be reviewed within 20 or  more business days)  Please contact support@mtgox if you have any questions or comments."

When I try to fund the account it states that: In order to make deposits you need to have a "verified" or "trusted" account status. Please visit ...mtgox/forms/verification... to apply.

When I go to the verification page, it shows that my photo ID and proof of residence are uploaded.  Click to verify and it reads: "The account verification process has been completed. Thank you for submitting your documents for verification. You will be sent an email notification of validation or rejection after our staff have reviewed your submission."  I've done this at least 4 times now.

What am I missing here please? Is this typical? Anyone have similar experiences or advice? I've heard that MtGox can be problematic...


Yes, is normal, don't worry. Mtgox delay 9 weeks to verify my account... And I know they take more time sometimes.
For verify an account Mtgox sucks. Another sites, like Bitstamp, the verification take just a few days.
Anyway u can send tickets if u want.
Good luck. 


Title: Re: MtGox Verification
Post by: ducatitalia on February 10, 2014, 03:10:25 AM
...AND...account deactivated...

What a mess...


Title: Re: MtGox Verification
Post by: duhosnyul on February 10, 2014, 02:03:11 PM
Mtgox is a scam.