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Title: Anyone been able to contact Minersource.net? Post by: sj985 on January 22, 2014, 12:13:23 AM Hi all,
I really didn't want to do this, but I feel compelled to start a new thread to find out whether people have had any luck contacting Minersource recently. I've posted in another old/archived Newbie thread but I can't seem to reply to it any more. Since the beginning of the year, I have been tearing my f***ing hair out trying to contact someone at Minersource regarding an update with my order. Long story short, after paying for the order on the old site, it is now showing my order as cancelled, and I have no way of checking progress of my order on the new site, as my order has not been migrated across. I preordered for despatch on 24th February, but I have no goddamn idea whether my order has been successfully received. It's been paid for (which is great!) but I have not a clue whether it is going to be shipped in Feb or not. I have emailed Minersource relentlessly(!) but not received a reply. I've tried contacting bobsag3, and have been asked for an order number. That was over a week ago, and now my PMs aren't being replied to. Minersource - sort it out! All I want is an order update. You're happy to take my hard-earned cash but at least show me the courtesy of giving me an update with my order please. At least confirm you've received my payment and confirm my order will be shipped. I appreciate you're busy, but take a few minutes out and have the decency to reply to my messages (please). >:( Title: Re: Anyone been able to contact Minersource.net? Post by: railzand on January 22, 2014, 05:52:08 AM There's a link to the old site at the bottom of the home page of the new site
Title: Re: Anyone been able to contact Minersource.net? Post by: sj985 on January 22, 2014, 07:57:40 AM There's a link to the old site at the bottom of the home page of the new site Long story short, after paying for the order on the old site, it is now showing my order as cancelled As mentioned in my original post, this is the problem I want addressed... My order has been paid for (on the old site), and now the order status is showing as 'Cancelled'. So from my perspective, Minersource have taken my payment and cancelled the order. Title: Re: Anyone been able to contact Minersource.net? Post by: codestar2073 on January 22, 2014, 08:16:15 AM There's a link to the old site at the bottom of the home page of the new site Thanks for the info! Title: Re: Anyone been able to contact Minersource.net? Post by: railzand on January 22, 2014, 08:21:49 AM sorry about that op. hope it gets sorted
Title: Re: Anyone been able to contact Minersource.net? Post by: sj985 on January 22, 2014, 09:13:21 AM sorry about that op. hope it gets sorted Cheers. I hope no-one else has to go through this ordeal. Impressions so far is that Minersource is a Mickey Mouse outfit... Title: Re: Anyone been able to contact Minersource.net? Post by: juggalodarkclow on January 22, 2014, 07:43:36 PM I placed an order on Dec 10th, sent an email to them to get the BTC payment arranged and still to this date have never heard anything back.
Title: Re: Anyone been able to contact Minersource.net? Post by: brioche on January 22, 2014, 08:57:06 PM This is disappointing to hear, I was planning on placing a pre-order next week.
Have you tried the phone number or contacting BlackArrowIT? If Minersource is skipping out on buyers then they should probably be notified abut it. Miner Hosting LLC, Phone: +1-573-202-0370 Title: Re: Anyone been able to contact Minersource.net? Post by: DarkStar1 on January 23, 2014, 03:24:29 PM I have called Matt @ Minersource on several occasions and he has ALWAYS returned my call within a reasonable period of time. They tracked down my order when I had questions and answered everything quickly.
I'm sorry your having issues, but my experience has been the exact opposite. The number is 573-202-0370. Title: Re: Anyone been able to contact Minersource.net? Post by: sj985 on January 23, 2014, 06:58:51 PM I have called Matt @ Minersource on several occasions and he has ALWAYS returned my call within a reasonable period of time. They tracked down my order when I had questions and answered everything quickly. I'm sorry your having issues, but my experience has been the exact opposite. The number is 573-202-0370. Thanks for this - I've been on a bit of a rampage over the past few weeks and decided to visit as many places as I could and raise a bit of awareness about Minersource. When I first placed the order, most correspondence was received incredibly quickly, and I honestly cannot complain about them when it comes to placing an order. It was painless and hassle-free. The only thing that caused me major problems was that I placed my order on the old website, and when the new site was created, it looks like the 'old site' orders were cancelled (not sure if I'm alone here, but if anyone else had a similar issue, it would be great to know). Naturally, having paid out a fair amount of cash for my preorder, I wanted to make sure that my order and payment were safely received and that I would receive my products around the specified despatch date. So after about 5 weeks of emails/PM's on the forums not being replied to (hint hint, Minersource!), I decided to take the initiative and call them up. Spoke to a friendly guy there who explained that they are insanely busy at the moment, hence emails and stuff not being replied to. Arguably, that's not my problem and is not the best of excuses for not replying to a 5-week old email, but hey, they were really friendly on the phone and said that they were doing their absolute best to reply to emails and to migrate order data from the old site and into the new. Finally, after locating my order, they confirmed that everything was squared up and I was good to go. I was happier knowing that I finally had a simple answer I've been furiously trying to get hold of for weeks. Generally speaking, if you're having problems contacting them, phone them up. You'll save yourself a lot of ball-ache and will most likely get the answers you're looking for. So... all's well that ends well. Shame it took this long but we got there in the end. 8) Title: Re: Anyone been able to contact Minersource.net? Post by: brioche on January 23, 2014, 07:17:32 PM So... all's well that ends well. Shame it took this long but we got there in the end. 8) I'm glad things worked out for you, guess I'll place my order now. Title: Re: Anyone been able to contact Minersource.net? Post by: vilgem on January 25, 2014, 01:53:48 AM Their customer support is really bad. I'm wondering how many employees are currently working at the company? They claim to be an official distributor of Black Arrow product in the US but it seems like the business is not yet well organized. I really don't like when someone just ignores me emails. Especially someone who I paid my money for any reason. A customer who pays money pre-ordering something is supposed to be a bit nervous - because the money has gone but the purchased product is still yet to come.
My story. I made two orders and paid for both of them by wire. The interval between payments was three weeks. They got the first payments and didn't get the second one. Both payments were made by a template - they are absolutelly the same except for order numbers. I wrote several emails (actually about a dozen) and even got several very short replys. They claimed that they haven't got my wire yet. I requested a SWIFT-document at my bank that proofs my payment and sent it to minersource. No response in one business day. A good customer support is a key to a successfull business, guys. Title: Re: Anyone been able to contact Minersource.net? Post by: brioche on January 25, 2014, 12:19:59 PM Their customer support is really bad. I'm wondering how many employees are currently working at the company? They claim to be an official distributor of Black Arrow product in the US but it seems like the business is not yet well organized. I really don't like when someone just ignores me emails. Especially someone who I paid my money for any reason. A customer who pays money pre-ordering something is supposed to be a bit nervous - because the money has gone but the purchased product is still yet to come. My story. I made two orders and paid for both of them by wire. The interval between payments was three weeks. They got the first payments and didn't get the second one. Both payments were made by a template - they are absolutely the same except for order numbers. I wrote several emails (actually about a dozen) and even got several very short reply's. They claimed that they haven't got my wire yet. I requested a SWIFT-document at my bank that proofs my payment and sent it to minersource. No response in one business day. A good customer support is a key to a successful business, guys. As far as i know bobsag3 is the owner of Minersource, and on the BlackArrow site they list Minersource as the only US distributor. Title: Re: Anyone been able to contact Minersource.net? Post by: sj985 on January 27, 2014, 09:28:13 AM Their customer support is really bad. I'm wondering how many employees are currently working at the company? They claim to be an official distributor of Black Arrow product in the US but it seems like the business is not yet well organized. I really don't like when someone just ignores me emails. Especially someone who I paid my money for any reason. A customer who pays money pre-ordering something is supposed to be a bit nervous - because the money has gone but the purchased product is still yet to come. My story. I made two orders and paid for both of them by wire. The interval between payments was three weeks. They got the first payments and didn't get the second one. Both payments were made by a template - they are absolutelly the same except for order numbers. I wrote several emails (actually about a dozen) and even got several very short replys. They claimed that they haven't got my wire yet. I requested a SWIFT-document at my bank that proofs my payment and sent it to minersource. No response in one business day. A good customer support is a key to a successfull business, guys. Interesting points that you raised there vilgem. I completely agree that as a consumer, preorders are supposed to incite a bit of nervousness. You are essentially funding a project with the hope that any deadlines that a company is working towards will be met successfully and that you'll receive the products you pay for. That was my gripe before, where it seemed the company was happy to raise capital from preorder sales, but providing what could only be considered 'minimal' customer support at best. The first part of this isn't a problem, as preorder sales exist all the world over. However, if I were to pay a fair amount of money for a preorder, the least I would expect would be a reply to a string of about a dozen emails (which still to this day, haven't been replied to). This isn't a problem for me any more, as I have contacted them by phone. I don't think Minersource are a bad company to deal with. The impression I've had after speaking to them on the phone, is that they are a small company with a handful of employees. Great for them, but they may not have been prepared for the unprecedented amount of business that they have received. This may well explain why lots of emails aren't being replied to. Either way, any successful business needs to provide adequate customer support. I don't think they're at this point yet, but hopefully this is a lesson learnt for them. I hope that I'll be able to give Minersource more business in future, but this will depend on how quickly my preorder is turned around. Title: Re: Anyone been able to contact Minersource.net? Post by: vilgem on January 27, 2014, 03:57:59 PM I wrote a personal message to bobsag3 and hope he'll answer soon. I agree that the founders of Minersource may have not expected such a big customer interest. But big opportunities are also a big responsibility and one should always hold this in mind doing business. All I wanna get from them at the moment is a confirmation that they recevied my wire. They should have received it for sure. Someone who processes bank statemens at Minersource may have just missed my transacion or forgot to update my account info.
Title: Re: Anyone been able to contact Minersource.net? Post by: vilgem on January 28, 2014, 01:00:21 PM It seems like he just ignored my request message. I haven't got any response from this guy. Now everything looks like a SCAM because I noticed some activities (https://bitcointalk.org/index.php?topic=294197.msg4791254#msg4791254) of this guy on this forum after I wrote him my message (this means he should have read it). It realy annoys me because it seems like I'm wasting my time trying to get reasonable service for the money spent.
Title: Re: Anyone been able to contact Minersource.net? Post by: vilgem on January 29, 2014, 12:24:00 AM I wrote a public question (https://bitcointalk.org/index.php?topic=368000.msg4808506#msg4808506) regarding my order in a thread where Miner Hosting LLC staff is chatting.
Title: Re: Anyone been able to contact Minersource.net? Post by: Phinnaeus Gage on February 01, 2014, 06:03:09 AM Matt Carson and BlackArrow Matt are too busy with dealing with me oppose to worrying about their investomers. You might as well lock this thread and consider your moneys lost. You don't believe me, head on over to Black Arrow's main tread and take a look to see what those scammers are up to now. You just wouldn't fuckin' believe it!
~TMIBTCITW Title: Re: Anyone been able to contact Minersource.net? Post by: sj985 on February 05, 2014, 05:02:38 PM Just a thought on this one. Having recently spoken to Minersource via Skype (I'm UK-based so didn't fancy a long distance phone call), and they providing me with an update regarding my order, I generally feel quite satisfied with the response I received. That said, I heard what I wanted to hear, which was that my order was safely received, payment squared up and that my preorder from December would be delivered on 24th Feb (as promised).
However, I am still somewhat nervous about the whole affair. No longer to the point where I'm tearing my hair out... I'm starting to find it mildly comical, considering I've parted with my hard-earned cash and I may not (or may!) receive a unit by the end of the month. Who knows... Essentially, I've got a partial fallback plan in place. I know that Minersource are based in Colorado, so in terms of protecting my business transaction with Minersource, the UK's 'Trading Standards' are unlikely to do anything about it. However, having done a bit of research into it, if the units don't turn up in a timely fashion, I will more than happily go to the Better Business Bureau and do what I can to take Minersource to the cleaners. If they don't deliver the goods, I'll make god damn sure I get my money back. Period. Title: Re: Anyone been able to contact Minersource.net? Post by: ChuckBuck on February 05, 2014, 05:18:25 PM Just a thought on this one. Having recently spoken to Minersource via Skype (I'm UK-based so didn't fancy a long distance phone call), and they providing me with an update regarding my order, I generally feel quite satisfied with the response I received. That said, I heard what I wanted to hear, which was that my order was safely received, payment squared up and that my preorder from December would be delivered on 24th Feb (as promised). However, I am still somewhat nervous about the whole affair. No longer to the point where I'm tearing my hair out... I'm starting to find it mildly comical, considering I've parted with my hard-earned cash and I may not (or may!) receive a unit by the end of the month. Who knows... Essentially, I've got a partial fallback plan in place. I know that Minersource are based in Colorado, so in terms of protecting my business transaction with Minersource, the UK's 'Trading Standards' are unlikely to do anything about it. However, having done a bit of research into it, if the units don't turn up in a timely fashion, I will more than happily go to the Better Business Bureau and do what I can to take Minersource to the cleaners. If they don't deliver the goods, I'll make god damn sure I get my money back. Period. When did you call them, because nothing is shipping on February 24th. Batch 1s are delayed until May. Title: Re: Anyone been able to contact Minersource.net? Post by: dottom on February 06, 2014, 12:14:45 AM Assuming free electricity, and *decreasing* difficulty changes, at your most optimistic outlook, you'll be lucky to recoup $2k back per machine even if you receive them May 1.
Title: Re: Anyone been able to contact Minersource.net? Post by: sj985 on February 06, 2014, 07:05:12 PM Just a thought on this one. Having recently spoken to Minersource via Skype (I'm UK-based so didn't fancy a long distance phone call), and they providing me with an update regarding my order, I generally feel quite satisfied with the response I received. That said, I heard what I wanted to hear, which was that my order was safely received, payment squared up and that my preorder from December would be delivered on 24th Feb (as promised). However, I am still somewhat nervous about the whole affair. No longer to the point where I'm tearing my hair out... I'm starting to find it mildly comical, considering I've parted with my hard-earned cash and I may not (or may!) receive a unit by the end of the month. Who knows... Essentially, I've got a partial fallback plan in place. I know that Minersource are based in Colorado, so in terms of protecting my business transaction with Minersource, the UK's 'Trading Standards' are unlikely to do anything about it. However, having done a bit of research into it, if the units don't turn up in a timely fashion, I will more than happily go to the Better Business Bureau and do what I can to take Minersource to the cleaners. If they don't deliver the goods, I'll make god damn sure I get my money back. Period. When did you call them, because nothing is shipping on February 24th. Batch 1s are delayed until May. Interesting... well I spoke to them a few weeks ago. My order was placed for Batch 1, Round 1 (whichever order it's done in, not sure), to be delivered in February 2014 . Since then, they moved onto Batch 1, Round 2? (please correct me if I'm wrong here)... and if you were to place an order today, you'd be buying into Batch 2, which don't ship until May 2014. That's as I understood it anyway, although as I said, if my facts are wrong, I'm happy to be corrected. Perhaps some public clarification from Minersource would be warmly received. ::) Title: Re: Anyone been able to contact Minersource.net? Post by: ChuckBuck on February 06, 2014, 07:37:56 PM Email sent to Black Arrow Customers(meaning Minersource will be affected as well):
Quote Dear Xxxxxx, We have to inform you that our schedule to manufacture and assemble the system has been disrupted and we are unable to make delivery of the Batch 1 Minion ASIC chip on the initial scheduled date (end of February). We are now expecting to dispatch all Batch 1 orders on 1st of May 2014. Please be re-assured we are confident that we have tried our best to accomplish our initial ambitious targets. However, we came to the conclusion that it is in the best interest of our customers to delay shipping in order to ensure that the product provides the best-possible user experience. Without this delay we would have achieved 1.5W/Ghash which would have meant that our chip would not have been competitive at all. We have now finalized the design process using our newly improved code and will start manufacturing the chip (tape out) in the next few days. We are happy to announce that Black Arrow Software’s products remain on target for being the best in their class for power consumption. We confirm that our latest improved design has the following technical specifications: ·0.75w/Ghash on TT corner @ 25C which is expected to run at 120Ghash/sec. ·SS corner will be 0.6w/ghash and will run at 100Ghash. ·A further underclocking and underpower should be possible and should yield 80Ghash @ 0.5W/ghash. However, please note that this is not guaranteed to work stable. Please note, that a further push for improvement in the optimization process would have guaranteed further delays for at least 1-2 months. It is no secret to us that the Bitcoin mining process is proving to be more and more difficult every day. To compensate our loyal customer for the unforeseen delay of in delivering our miners for batch 1, we are happy to offer free extra hashing power which consists of 25% of your purchased hashing power from our Rent-Some-Minions cloud program for 4 months. The account for the tape-out has been settled in full and we are confident that the delivery will be completed shortly. We are taking all the necessary measures and positive actions to expedite delivery to you as soon possible and we are confident that we have the resources to be successful. Please note: ·We estimate that the delivery for the Batch1 will coincide with the delivery of the Batch2 ·The delivery of Batch2 remains unchanged ·The one-off offer presented above is open to the customers who placed orders for Batch1 Sincerely, The Black Arrow Software Team So basically Black Arrow website customers will get free hashing power for 4 months, while Minersource customers could potentially get a hot turd in a blanket and a smack in the dick. We're awaiting word from Bobsag3(owner of Minersource) who met with Black Arrow officials to see proper compensation and/or proper refund processing. You can see the drama unfold on the main Black Arrow thread here: https://bitcointalk.org/index.php?topic=294197.1600 (https://bitcointalk.org/index.php?topic=294197.1600) Title: Re: Anyone been able to contact Minersource.net? Post by: sj985 on February 07, 2014, 10:00:47 AM Email sent to Black Arrow Customers(meaning Minersource will be affected as well): Quote Dear Xxxxxx, We have to inform you that our schedule to manufacture and assemble the system has been disrupted and we are unable to make delivery of the Batch 1 Minion ASIC chip on the initial scheduled date (end of February). We are now expecting to dispatch all Batch 1 orders on 1st of May 2014. Please be re-assured we are confident that we have tried our best to accomplish our initial ambitious targets. However, we came to the conclusion that it is in the best interest of our customers to delay shipping in order to ensure that the product provides the best-possible user experience. Without this delay we would have achieved 1.5W/Ghash which would have meant that our chip would not have been competitive at all. We have now finalized the design process using our newly improved code and will start manufacturing the chip (tape out) in the next few days. We are happy to announce that Black Arrow Software’s products remain on target for being the best in their class for power consumption. We confirm that our latest improved design has the following technical specifications: ·0.75w/Ghash on TT corner @ 25C which is expected to run at 120Ghash/sec. ·SS corner will be 0.6w/ghash and will run at 100Ghash. ·A further underclocking and underpower should be possible and should yield 80Ghash @ 0.5W/ghash. However, please note that this is not guaranteed to work stable. Please note, that a further push for improvement in the optimization process would have guaranteed further delays for at least 1-2 months. It is no secret to us that the Bitcoin mining process is proving to be more and more difficult every day. To compensate our loyal customer for the unforeseen delay of in delivering our miners for batch 1, we are happy to offer free extra hashing power which consists of 25% of your purchased hashing power from our Rent-Some-Minions cloud program for 4 months. The account for the tape-out has been settled in full and we are confident that the delivery will be completed shortly. We are taking all the necessary measures and positive actions to expedite delivery to you as soon possible and we are confident that we have the resources to be successful. Please note: ·We estimate that the delivery for the Batch1 will coincide with the delivery of the Batch2 ·The delivery of Batch2 remains unchanged ·The one-off offer presented above is open to the customers who placed orders for Batch1 Sincerely, The Black Arrow Software Team So basically Black Arrow website customers will get free hashing power for 4 months, while Minersource customers could potentially get a hot turd in a blanket and a smack in the dick. We're awaiting word from Bobsag3(owner of Minersource) who met with Black Arrow officials to see proper compensation and/or proper refund processing. You can see the drama unfold on the main Black Arrow thread here: https://bitcointalk.org/index.php?topic=294197.1600 (https://bitcointalk.org/index.php?topic=294197.1600) Nice one for this, much appreciated. Shame I had to find out about this on the forum (as well as from Black Arrow) as opposed to being informed by Minersource, especially as they told me a few weeks ago that my order was ready to go in February. Hot turds in blankets sounds about right... It's just fucking grand isn't it. I seem to think that I justified preorders a couple of months back, and I remember reading horror stories about Butterfly Labs. Looks like my pessimism is here to stay. Roll on May for the next push-back >:( Title: Re: Anyone been able to contact Minersource.net? Post by: murfis on February 09, 2014, 02:23:54 AM well, i placed an order for the XFX RADEON R9 280X 3GB on wednesday or tuesday(i forgot) because they had a glitch on their site and it was listed at only 0.1045BTC. so about an hour after getting my confirmation, i get an email saying the order was cancelled and all that and they asked me if i wanted a refund... well i said duh! to make sure they give me back the right amount, i sent them a request through coinbase... they refused and they asked to provide them with a btc address. i did right after i got the email back on thursday, and still NO refund yet. i emailed a million times to ask what's up with my refund, but no answers whatsoever!
at this point they didn't even try o give me an update on the order i placed for the Prospero-1 back on Jan2nd. Title: Re: Anyone been able to contact Minersource.net? Post by: vilgem on February 14, 2014, 03:15:22 PM I address this message to @bobsag3,
I sent you a refund request in my last email. And haven't got any answer (no surprise). Are you playing games or doing business? Please confirm the receipt and processing of the refund request! I need my money back! Title: Re: Anyone been able to contact Minersource.net? Post by: hammo on February 15, 2014, 03:37:35 AM Wow, been holding off on these miners wondering if they'd deliver on time. Now thinking I don't have the patience for mining in what should be a simple process. Does anyone actually make money mining or should I say more than if they invested it directly in coins? It seems that everyone suggesting they had a ROI actually mean that there coin went up by the same cost as the mining equipment.
Title: Re: Anyone been able to contact Minersource.net? Post by: sj985 on February 16, 2014, 04:46:28 PM I address this message to @bobsag3, I sent you a refund request in my last email. And haven't got any answer (no surprise). Are you playing games or doing business? Please confirm the receipt and processing of the refund request! I need my money back! Wow... well, best of luck to you my man... If you hear back, let us know. Fingers crossed you get a swift response. Don't hold your breath ;) Title: Re: Anyone been able to contact Minersource.net? Post by: brioche on February 17, 2014, 07:17:10 PM I haven't done great, but I was able to buy some gifts for my parents with BTC I got from mining. Your amount of gain is going to be commensurate with how much you decide to invest in the business. Whether you buy the coins or the mining equipment is a gamble either way.
Wow, been holding off on these miners wondering if they'd deliver on time. Now thinking I don't have the patience for mining in what should be a simple process. Does anyone actually make money mining or should I say more than if they invested it directly in coins? It seems that everyone suggesting they had a ROI actually mean that there coin went up by the same cost as the mining equipment. Title: Re: Anyone been able to contact Minersource.net? Post by: vilgem on March 10, 2014, 03:45:46 AM I still have a problem with getting my money back from Minerssource. They sent me a refund wire without providing my account number. So the wire was sent back to Minersource on 02/26/2014 (banks do so when they can't identify the beneficiary). I wrote many emails/PMs to @bobsag3 personally and Minersource support asking to resend the wire but got no single response in a week. It looks like Minersource owner is a scammer and he will have very serious legal problems soon. Do not trust your money to Minersource! You will see neither ordered goods nor money and will have to file a lawsuite against this company to get your money back.
Title: Re: Anyone been able to contact Minersource.net? Post by: vilgem on March 12, 2014, 04:25:31 AM Finally I got a refund but I'm really disappointed with this company. They must change the way they support their customers and start to respond to emails.
Title: Re: Anyone been able to contact Minersource.net? Post by: sj985 on March 13, 2014, 01:34:05 PM They must change the way they support their customers and start to respond to emails. Agree 100%. By the way, just a question this time.... (I've done my fair share of complaining over recent months!) In case it isn't already common knowledge, Minersource.net has now migrated over to a new platform/website, which is grand. I noticed at the bottom of the page that it mentions orders from the old site are being imported into the new site. Has anyone had their order migrated into the new site yet? Title: Re: Anyone been able to contact Minersource.net? Post by: dandirk on March 13, 2014, 04:10:12 PM I ordered an antminer through them end of last month and received it in a timely fashion (weds last week).
They emailed me for pool info to setup the antminer before shipping. So they are doing business... Title: Re: Anyone been able to contact Minersource.net? Post by: awaxx42 on March 17, 2014, 03:03:20 AM I've a problem with minersource.net, i've sent the money by wire transfer with the order number, but when i ask them to verify. They tell me they have not received the money :/
my bank tell me they have the money since the 11 march! Title: Re: Anyone been able to contact Minersource.net? Post by: thresher on March 17, 2014, 03:50:27 PM I just got my full refund for a gridseed that din't ship on 3/14. The guy definitely responds by email and it is definitely a legitimate company.
If someone is having an issue than I doubt it is because of this company. I would be surprised if any other retailers actually issue refunds 1 business day later. Great company. Title: Re: Anyone been able to contact Minersource.net? Post by: awaxx42 on March 17, 2014, 05:58:16 PM I've a problem with minersource.net, i've sent the money by wire transfer with the order number, but when i ask them to verify. They tell me they have not received the money :/ my bank tell me they have the money since the 11 march! The support has always reply to each of my questions! they are serious i think. I was wrong, they just received the money today!, now I hope I'll receive my order quickly! signed of a COINEX victim. Title: Re: Anyone been able to contact Minersource.net? Post by: sj985 on March 19, 2014, 06:42:42 PM I've a problem with minersource.net, i've sent the money by wire transfer with the order number, but when i ask them to verify. They tell me they have not received the money :/ my bank tell me they have the money since the 11 march! The support has always reply to each of my questions! they are serious i think. I was wrong, they just received the money today!, now I hope I'll receive my order quickly! signed of a COINEX victim. Yeah, it looks like Minersource are getting their act together. I emailed them this morning for an update (I sent a new email as opposed to a 12-long email chain) and got a response by midday. I don't want to say it's luck of the draw as to whether your emails get answered, but I was very surprised (and tentatively impressed) that it seems like they're finally getting a grip on their customer service. Nice one Minersource, most pleased you got back to me so quickly. 8) Title: Re: Anyone been able to contact Minersource.net? Post by: DocGonzzo on March 21, 2014, 01:46:27 PM I've never really had trouble getting in touch with them, they weren't as prompt about their delivery as they said they would be, but they got me an S1 and PSU (albeit about 5 days late)
Title: Re: Anyone been able to contact Minersource.net? Post by: baileys2611 on April 01, 2014, 10:07:59 AM I don't recommend minersource.net.
First up, I'm disappointed that it has close to A MONTH for my order to come to me. Matt @ minersource told me on March 12 that my order was shipping that night and it didn't go out until close to 10 days afterwards. USPS records show that. Second, they didn't ship U2 miners as we agreed, they shipped U1 miners. We had agreed that U2 miners would be shipped, given the reduction in price for the U1 miners while I was waiting for the deposit to be confirmed. What's most disappointing is that they responded to me while the money was pending but now that they have my money they are silent and did not ship what I asked for. I won't be using them store again and I will be spreading the news that they are unreliable. Not that it makes any difference to them at all as they don't seem to be responding to me. If this were Paypal I would be asking for my money back. It's stores like this that make dealing over the Internet a risky one, and probably why Bitcoin isn't going to succeed as a currency. Their store doesn't give people like me any confidence in doing business with Bitcoin. Very disappointing. >:( Title: Re: Anyone been able to contact Minersource.net? Post by: sj985 on April 03, 2014, 12:47:01 PM I don't want to detract too much from the above post... apologies this has happened. As tough as it might be, I don't necessarily think it's worth going on a vendetta against Minersource. I had the same frustrations at first, mainly because they weren't particularly upfront about the delays they were experiencing. But ultimately, I'm not here to dictate what others should and shouldn't do :-X
I've just spotted the 'new' new Minersource site, so we're now on version 3 I believe? It mentions that previous orders for the Prospero X-miners are being migrated over to the new platform. Has anyone that placed an order on the 'BigCommerce' platform had their Prospero orders migrated across yet? (i.e. receiving an email invite for the new site?) Cheers :) Title: Re: Anyone been able to contact Minersource.net? Post by: Narcisse on July 09, 2014, 03:53:39 PM Hi all, I really didn't want to do this, but I feel compelled to start a new thread to find out whether people have had any luck contacting Minersource recently. I've posted in another old/archived Newbie thread but I can't seem to reply to it any more. Since the beginning of the year, I have been tearing my f***ing hair out trying to contact someone at Minersource regarding an update with my order. Long story short, after paying for the order on the old site, it is now showing my order as cancelled, and I have no way of checking progress of my order on the new site, as my order has not been migrated across. I preordered for despatch on 24th February, but I have no goddamn idea whether my order has been successfully received. It's been paid for (which is great!) but I have not a clue whether it is going to be shipped in Feb or not. I have emailed Minersource relentlessly(!) but not received a reply. I've tried contacting bobsag3, and have been asked for an order number. That was over a week ago, and now my PMs aren't being replied to. Minersource - sort it out! All I want is an order update. You're happy to take my hard-earned cash but at least show me the courtesy of giving me an update with my order please. At least confirm you've received my payment and confirm my order will be shipped. I appreciate you're busy, but take a few minutes out and have the decency to reply to my messages (please). >:( Im currently having issues with their customer service. Late responses to emails, vague answers to tech questions always referring to their "troubleshooting" link. I purchased an Antminer S1 with a faulty fan that would consistently turn off and on and make clicking noises and had to pay out of pocket to return the entire unit as per their request even after offering just a replacement fan which I would have been ok with. I asked if there was any compensation for having to drop another 16 bucks to return it and out of nowhere the support email says... "Sorry, but our policy has always been buyer pays return shipping to us, and if the item is defective we will pay to return the new item, and if it is not defective the buyer pays for the return." Not only is this "policy" not stated anywhere on the site, I did not even receive an invoice with the shipment. I think it would be a lot smarter to be a bit more transparent about said policies instead of pulling them out of thin air or using it as an excuse to not be responsible for selling new or used items. Im pretty sure once my RMA and the extras they promised me are hopefully fulfilled I wll no longer be doing business with them. I even contacted Bitmain themselves and they confirmed that Msource is not an affiliate or licensed reseller that I should just purchase from them in the future which is probably a smart choice. Title: Re: Anyone been able to contact Minersource.net? Post by: cech4204a on July 11, 2014, 01:29:53 PM I guess that is really old problem now and you might update your primary post to let us know if you got any response from Minersource.net or you are still waiting?
Title: Re: Anyone been able to contact Minersource.net? Post by: Elsivs69 on November 19, 2014, 11:45:03 PM I have been trying to get someone in Minersource to give me any kind of status on a preorder that I placed int September for Octoberfor delivery. I paid for the item with BTC and received an email with a receipt for the money. But still no response on any of my emails. Not even a status report. Has anyone been able to reach these people?
Title: Re: Anyone been able to contact Minersource.net? Post by: dgincr on November 20, 2014, 07:12:39 PM I just called and Matt asked me who it was and then I told him I would like to speak to their legal department. He then hung up on me and shut down his phone... now it's going to voicemail.
Minersource and Blackarrow are working together right? Cause I am building a class action Lawsuit against them both for theft. Title: Re: Anyone been able to contact Minersource.net? Post by: Syke on November 20, 2014, 11:38:07 PM Minersource and Blackarrow are working together right? Not really. MS is simply a reseller of BA hardware. BA screwed up, which put MS in a bad position, but MS has chosen to make things worse by denying refunds, uncommunicative, etc. Title: Re: Anyone been able to contact Minersource.net? Post by: heslo on November 26, 2014, 01:27:22 AM I just called and Matt asked me who it was and then I told him I would like to speak to their legal department. He then hung up on me and shut down his phone... now it's going to voicemail. Minersource and Blackarrow are working together right? Cause I am building a class action Lawsuit against them both for theft. I do have my suspicions... at the very least I think he's more involved with BA than he lets on. Regardless, MinerSource at thieves and liars. I regret having heard their name and ordering from them... never again Title: Re: Anyone been able to contact Minersource.net? Post by: Seketsuna on November 26, 2014, 06:37:41 AM I just called and Matt asked me who it was and then I told him I would like to speak to their legal department. He then hung up on me and shut down his phone... now it's going to voicemail. Minersource and Blackarrow are working together right? Cause I am building a class action Lawsuit against them both for theft. good luck on that coz most didn't continue because of lots of money involved to file a legal action. Title: Re: Anyone been able to contact Minersource.net? Post by: andersonjut on December 10, 2014, 03:26:55 PM Looking for some help here. I moved couple months ago and updated this on there site along with an email to support who replied stating it was updated. I got email couple weeks ago saying my x1's have shipped and shows my old address. I emailed support many times to contact me and finally got a reply only stating they shipped to correct address. I have tried calling Matt have sent more emails to support with no luck. I went to my old address and talked with them and they said that something came for me and they said I no longer lived there. I never got tracking number and an at a loss on what to do next. Any advice well be great.
Title: Re: Anyone been able to contact Minersource.net? Post by: Syke on December 12, 2014, 11:11:19 PM good luck on that coz most didn't continue because of lots of money involved to file a legal action. Filing a small claims lawsuit in Colordao is done online and costs about $100. If you live far away, the biggest cost would be attending the court date as that has to be done in person. Phone calls, emails, all those they can (and do) ignore. Lawsuits they can't ignore. If you just ordered an X1, then yeah, you're kinda screwed. But people with X3 or larger orders would make sense. Title: Re: Anyone been able to contact Minersource.net? Post by: andersonjut on December 13, 2014, 04:39:29 PM I bought 2 x'1's to get the 3rd free. At this point I will await any class action news. Pretty sad Minersource was really quick to take money and not deliver. I have tried calling Matt several times and get VM. Support is no longer replying to my emails either. I have also been blocked from posting to FB.
Title: Re: Anyone been able to contact Minersource.net? Post by: digit on February 02, 2015, 02:37:38 PM good luck on that coz most didn't continue because of lots of money involved to file a legal action. Filing a small claims lawsuit in Colordao is done online and costs about $100. If you live far away, the biggest cost would be attending the court date as that has to be done in person. Phone calls, emails, all those they can (and do) ignore. Lawsuits they can't ignore. If you just ordered an X1, then yeah, you're kinda screwed. But people with X3 or larger orders would make sense. is possible for a claimant or even a group of claimants to have someone represent them in Colorado on the court date? Title: Re: Anyone been able to contact Minersource.net? Post by: yo-blin on February 16, 2015, 11:56:45 AM I'm order one miner X1 12/01/2014 :'(
Title: Re: Anyone been able to contact Minersource.net? Post by: brioche on May 01, 2015, 12:31:03 PM Their facebook page is gone now, it was up for quite awhile and i think it was the last place really to find them. I found this site on facebook too https://www.facebook.com/pages/Ripped-off-by-Minersourcenet/874980392566505
Title: Re: Anyone been able to contact Minersource.net? Post by: Gleb Gamow on May 01, 2015, 09:07:02 PM I put in no less than 300 hours exposing Matt Carson, yet others still ordered. Recall, the dude ripped off his own mother to the tune of $20K USD, do you think he gives one shit about anybody on this forum?
Consider the outfit that Matt's part of now a scam as well, for its owner publicly defended Matt Carson. On a side note, after thousands of hours exposing BFL, a court order was issued due to my efforts. Sadly, it was against me, Mr. So Isolated. :'( |