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Title: Mt. Gox support no reaction in days Post by: rider650 on January 25, 2014, 12:31:58 PM I withdrew some BTC on the 22.01. from Mt. Gox and they charged my account, but didn`t process the transaction.
Now I`m trying to contact support for three days straight, via support ticket (no reaction) and chat (there`s never anyone available, no matter which time of day or night). Is this normal on Mt. Gox, or is there something wrong that their support has virtually broken down? I thought Mt. Gox was a reputable exchange, and withdrawing BTC is one of the most basic and simple services an exchange performs. Does it happen more often that they mess up such a simple task? Would be good to know for the future, so that I don`t withdraw large sums in one chunk, and never to temporary adresses - or maybe quit using them altogether. Title: Re: Mt. Gox support no reaction in days Post by: rider650 on January 25, 2014, 01:25:30 PM Hey, seems like Mt. Gox employees are reading here ;)
Coins arrived within an hour after my post Title: Re: Mt. Gox support no reaction in days Post by: cozytrade on January 26, 2014, 08:29:24 AM Hey, seems like Mt. Gox employees are reading here ;) Coins arrived within an hour after my post If so, how do they know your account from the post? There are bunch of waiting people here. Title: Re: Mt. Gox support no reaction in days Post by: quickandeasy on January 26, 2014, 08:43:06 AM MtGox often seems to be slow. They got less employees and are overloaded most times.
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