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Title: BitPay Invoice Expired - Help Post by: smashpt on January 27, 2014, 07:00:42 PM Hello all!
I bought a thing with Bitpay service and after 10 minutes tells me that Invoice has been expired. The BTC have already arrived and now I can't click to refund it... I also sended the bitcoin's from BTC-E to the adress that showed on the bitpay service. Is it a own? https://i.imgur.com/nPY6V3l.png Title: Re: BitPay Invoice Expired - Help Post by: nomnomnom on January 27, 2014, 08:37:53 PM 1. You need to pay attention to detail, bitpay requested 0.3201 but somehow received only 0.3200 (maybe btc-e substracted the fee from the amount you sent?) and 2. Don't use exchanges as wallets, often they don't sent out your coins in realtime, sometimes it may take a few minutes, maybe someone has to go get the coins from coldstorage or they bundle multiple withdrawals. Withdraw coins to your own wallet and then spent them from there, that way you have more control. Now you need to contact bitpay to get help. If the button does not work send them an email. Title: Re: BitPay Invoice Expired - Help Post by: smashpt on January 27, 2014, 08:47:43 PM 1. You need to pay attention to detail, bitpay requested 0.3201 but somehow received only 0.3200 (maybe btc-e substracted the fee from the amount you sent?) and 2. Don't use exchanges as wallets, often they don't sent out your coins in realtime, sometimes it may take a few minutes, maybe someone has to go get the coins from coldstorage or they bundle multiple withdrawals. Withdraw coins to your own wallet and then spent them from there, that way you have more control. Now you need to contact bitpay to get help. If the button does not work send them an email. Here's my proof https://blockchain.info/pt/address/16F7ZL58rqsbDSchfEBa4PuQwbRohCXchY Title: Re: BitPay Invoice Expired - Help Post by: empoweoqwj on January 28, 2014, 01:35:22 AM Contact bitpay technical support to see what to do next. I'm sure they see this situation many times a day.
Title: Re: BitPay Invoice Expired - Help Post by: Cyrus on January 28, 2014, 02:06:26 AM ^This.
It usually takes around 24-48 hours to reply to stuff like that as far as I know. Title: Re: BitPay Invoice Expired - Help Post by: smashpt on January 28, 2014, 02:21:38 AM I've sended an e-mail to them, waitting for reply.
I sended some time later the 0,001btc that was in fault, to the same adress... but nothing happen :( Should I contact BitPay or Clickbitter in this case? Title: Re: BitPay Invoice Expired - Help Post by: empoweoqwj on January 28, 2014, 02:45:23 AM I've sended an e-mail to them, waitting for reply. I sended some time later the 0,001btc that was in fault, to the same adress... but nothing happen :( Should I contact BitPay or Clickbitter in this case? Bitpay - don't keep sending more - ask them how to sort it out. Title: Re: BitPay Invoice Expired - Help Post by: smashpt on January 28, 2014, 06:32:57 PM I've sended an e-mail to them, waitting for reply. I sended some time later the 0,001btc that was in fault, to the same adress... but nothing happen :( Should I contact BitPay or Clickbitter in this case? Bitpay - don't keep sending more - ask them how to sort it out. I've sended e-mail to both services. God bless me, their support r so lazy... Title: Re: BitPay Invoice Expired - Help Post by: 2weiX on January 28, 2014, 06:33:53 PM I've sended an e-mail to them, waitting for reply. I sended some time later the 0,001btc that was in fault, to the same adress... but nothing happen :( Should I contact BitPay or Clickbitter in this case? Bitpay - don't keep sending more - ask them how to sort it out. I've sended e-mail to both services. God bless me, their support r so lazy... God bless them, their users r so stupid ^__- Title: Re: BitPay Invoice Expired - Help Post by: smashpt on January 28, 2014, 08:04:49 PM I've sended an e-mail to them, waitting for reply. I sended some time later the 0,001btc that was in fault, to the same adress... but nothing happen :( Should I contact BitPay or Clickbitter in this case? Bitpay - don't keep sending more - ask them how to sort it out. I've sended e-mail to both services. God bless me, their support r so lazy... God bless them, their users r so stupid ^__- Everyone makes mistakes, isn't it? sorry god! I won't make it again >_< Title: Re: BitPay Invoice Expired - Help Post by: empoweoqwj on January 29, 2014, 03:50:17 AM I've sended an e-mail to them, waitting for reply. I sended some time later the 0,001btc that was in fault, to the same adress... but nothing happen :( Should I contact BitPay or Clickbitter in this case? Bitpay - don't keep sending more - ask them how to sort it out. I've sended e-mail to both services. God bless me, their support r so lazy... God bless them, their users r so stupid ^__- Everyone makes mistakes, isn't it? sorry god! I won't make it again >_< Has their support got back to you yet? Bitpay I mean. I hope they provide decent support because a lot of people will make mistakes and get turned off bitcoin if bitpay do crappy support. Title: Re: BitPay Invoice Expired - Help Post by: Sonny on January 29, 2014, 06:32:11 AM If bitpay send the bitcoin back, will btc-e credit it back to OP's account?
I have never used btc-e, but I heard the support there is bad... Title: Re: BitPay Invoice Expired - Help Post by: empoweoqwj on January 29, 2014, 09:35:02 AM If bitpay send the bitcoin back, will btc-e credit it back to OP's account? I have never used btc-e, but I heard the support there is bad... Their support is slightly worse than Gox, but much better than bitinstant .... sorry, couldn't resists that ;) Title: Re: BitPay Invoice Expired - Help Post by: 2weiX on January 29, 2014, 10:15:36 AM If bitpay send the bitcoin back, will btc-e credit it back to OP's account? I have never used btc-e, but I heard the support there is bad... Their support is slightly worse than Gox, but much better than bitinstant .... sorry, couldn't resists that ;) it's usually better to go through the merchant. if the merchant is a prime customer, things will get resolved within a day. Title: Re: BitPay Invoice Expired - Help Post by: empoweoqwj on January 29, 2014, 10:30:25 AM If bitpay send the bitcoin back, will btc-e credit it back to OP's account? I have never used btc-e, but I heard the support there is bad... Their support is slightly worse than Gox, but much better than bitinstant .... sorry, couldn't resists that ;) it's usually better to go through the merchant. if the merchant is a prime customer, things will get resolved within a day. Who's the merchant in this case? Title: Re: BitPay Invoice Expired - Help Post by: gaston909 on January 29, 2014, 02:27:45 PM I have read a lot of people having issues with invoice expiry or other related problems...they need to sort this asap.
Title: Re: BitPay Invoice Expired - Help Post by: empoweoqwj on January 29, 2014, 02:31:52 PM I have read a lot of people having issues with invoice expiry or other related problems...they need to sort this asap. Yeah, it seems way too quick. I did a bitcoin transfer yesterday and it took 45 minutes before the first confirmation even. Title: Re: BitPay Invoice Expired - Help Post by: CIYAM on January 29, 2014, 02:34:17 PM Their invoices don't normally wait for a confirmation (i.e. normally it will detect the payment within seconds).
As others have pointed out you'll just have to wait for support which may take 24 hours so best to just be patient now - am sure it will be resolved. |
