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Other => Meta => Topic started by: dilaawe on June 14, 2018, 05:33:43 PM



Title: my old account locked
Post by: dilaawe on June 14, 2018, 05:33:43 PM
Dear Friends

Unfortunately I forgot my password and then i tried to reset it. Unfortunately my account is now locked and i am getting an error message like this.

It would be much appreciated if you could unlock me.

how i unlock my old account ?


Title: Re: my old account locked
Post by: BTCforJoe on June 14, 2018, 05:35:50 PM
Did you use your email account to register this account? If so, from my experience, it took several hours before I received the password reset email once requested. If you tried this method, sit tight and check your spam folder in a couple of hours.

If you didn't register with your email address, then unfortunately, you're shit out of luck. There are people that have been trying to recover their accounts for months and even years...


Title: Re: my old account locked
Post by: dilaawe on June 14, 2018, 05:47:57 PM
I use the email account to create into my account

But forgetting passwords, I changed the password using the secret question.


Title: Re: my old account locked
Post by: SFR10 on June 14, 2018, 05:53:29 PM
But forgetting passwords, I changed the password using the secret question.
You have to follow this sticky thread (don't get your hopes up): Recovering hacked accounts or accounts with lost passwords (https://bitcointalk.org/index.php?topic=497545.0)


Title: Re: my old account locked
Post by: BTCforJoe on June 14, 2018, 05:54:59 PM
Wait, so your account was locked from being able to be logged into because you've failed at entering the correct password too many times? If so, then what is the error message that you're receiving? Does it have a time constraint on additional attempts, such as "You can try again in 1 hour"?

If not, then yeah, you're screwed, as I said before, as there's a huge list of people waiting to recover their accounts...


Title: Re: my old account locked
Post by: dilaawe on June 14, 2018, 06:11:15 PM
i try most time to add password without 1 hours gap  :(


Title: Re: my old account locked
Post by: Thirdspace on June 14, 2018, 08:25:12 PM
But forgetting passwords, I changed the password using the secret question.
resetting password using secret question will get your account auto-locked :-X
you need to ask a mod to unlock it by providing signed message from staked (posted) bitcoin address
have you ever posted a bitcoin address somewhere in this forum?


Title: Re: my old account locked
Post by: Kpmaline on June 14, 2018, 09:18:03 PM
My Old account has the same issue i tried to connect any admin .. but in the end i start with a new Acc
maybe i think there's no solution therefore i have to leave my Hero acc and start again fresh from zero point


Title: Re: my old account locked
Post by: dilaawe on June 15, 2018, 03:46:01 PM
My Old account has the same issue i tried to connect any admin .. but in the end i start with a new Acc
maybe i think there's no solution therefore i have to leave my Hero acc and start again fresh from zero point

why auto locked we not given any command for safe a account  we change  only password i am so sad