Bitcoin Forum

Other => Beginners & Help => Topic started by: micka on February 05, 2014, 10:01:36 AM



Title: HI - new member, BTC-e problem
Post by: micka on February 05, 2014, 10:01:36 AM
Hi, new member here.

I think I just locked myself out of BTC-e after resetting my iphone. I use two factor authentiction (google authenticator), and when I reloaded the app on my phone/google account, it would not work with my BTC-e account.

I have no idea what to do, It seems my itunes has already written over my old phone backups with this new install, so I have no way of getting my old phone back to use that google authentication. It is all with the same google account, so I dont know why it isnt working.

Has anyone has experience with this issue?


Title: Re: HI - new member, BTC-e problem
Post by: EndlessWin on February 05, 2014, 10:17:47 AM
Did you write to the BTC-e support ? There may be some procedure for turning off the 2FA


Title: Re: HI - new member, BTC-e problem
Post by: Sonny on February 05, 2014, 10:38:48 AM
If you do not have any backup codes for your google authenticator, you can only contact the btc-e support now...


Title: Re: HI - new member, BTC-e problem
Post by: nasamanBoy on February 05, 2014, 11:38:50 AM
surely look  support, should be a topic about... ;)