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Title: [SOLVED]MtGox to paxum withdraw delay Post by: jorgen on September 27, 2011, 10:54:05 AM Recently there was a problem with withdrawing USD to paxum accounts for MtGox users.
Now it is reported to be solved, but not for me >:( I did withdraw 1000 USD to my paxum account at 15 of September and still do not see the money. I did reported the problem to MtGox support on 21 of September and received standard form which I completed and return to them and since then I did not hear from them and they do not reply to my numerous requests to all e-mail I know. Please report if somebody have the same problem. Finally at 28/09/11 the problem is solved and money is on my paxum account. Title: Re: MtGox to paxum withdraw delay Post by: idontknow on September 27, 2011, 11:05:37 AM Does anyone know if they have dedicated support staff? Like someone who's only job is to reply to emails?
It seems many people wait a very long time to hear back from them. Title: Re: MtGox to paxum withdraw delay Post by: RaTTuS on September 27, 2011, 11:36:56 AM well irc #mtgox on freenode can help also
Title: Re: MtGox to paxum withdraw delay Post by: Phinnaeus Gage on September 27, 2011, 01:44:28 PM Here's a solution. Email them and ask what's the best way to deposit $xx,xxx.00 into their exchange. You should receive a rapid reply.
Title: Re: MtGox to paxum withdraw delay Post by: evoorhees on September 27, 2011, 03:11:50 PM I've had trouble with Paxum in general - after sending deposits to them it has taken up to ten days to show up. Really frustrating, I don't like Paxum at all. So perhaps your issue is the same? Not a MtGox problem but a Paxum one?
Title: Re: MtGox to paxum withdraw delay Post by: epetroel on September 27, 2011, 03:12:23 PM Having the same problem here. On Sunday I got a response from support saying that they had transferred more money to Paxum and all withdrawals should be processed in 24 hours. Tuesday morning now and still no money.
I understand that they probably have a tough time managing cash account balances with Dwolla and Paxum, but this is kind of ridiculous. Title: Re: MtGox to paxum withdraw delay Post by: epetroel on September 27, 2011, 03:14:28 PM I've had trouble with Paxum in general - after sending deposits to them it has taken up to ten days to show up. Really frustrating, I don't like Paxum at all. So perhaps your issue is the same? Not a MtGox problem but a Paxum one? Was this via Gox, or ACH? I've noticed that ACH deposits take forever (7-10 business days), but usually transfers from Gox are pretty fast - if they have the money at Paxum. Title: Re: MtGox to paxum withdraw delay Post by: evoorhees on September 27, 2011, 05:20:08 PM I've had trouble with Paxum in general - after sending deposits to them it has taken up to ten days to show up. Really frustrating, I don't like Paxum at all. So perhaps your issue is the same? Not a MtGox problem but a Paxum one? Was this via Gox, or ACH? I've noticed that ACH deposits take forever (7-10 business days), but usually transfers from Gox are pretty fast - if they have the money at Paxum. Was via ACH |