Bitcoin Forum

So, I deposited some funds into my BTC-e account with my credit card through Payeer + Liqpay. Usually, it shows up in my account immediately but this time there was no show of funds. I went through the tedious process of getting BTC-E support attention, took me hours, finally they come online (this was Skype). When they did, I explained my situation, gave them my Payeer payment ID and even translated it in Russian. I just wanted my money back.. this is was ensued. (Sorry, I had to retract some details just in case)

[17/02/2014 5:10:01 am] btc-e.support hdbtce.kayako.com: hi
[17/02/2014 5:10:18 am] suskabellaa: Hello I have a problem
[17/02/2014 5:10:57 am] suskabellaa: Date: 16.02.2014 (TIME RETRACTED)

Recipient: btc-e.com
Comments: btc-e deposit (ID RETRACTED)
Order ID:
Payeer ID: (ID RETRACTED)

Payment system: VISA/MasterCard
Amount: ..... RUB

I paid via credit card. No swift code, they should be in my account straight away but I have nothing. Please help me! I have added a Payeer screenshot for you and translated to Russian!



Дaтa: 16.02.2014 (TIME RETRACTED)

Пoлyчaтeль: BTC-e.com
Кoммeнтapии: BTC-e дeпoзит # (ID RETRACTED)
ID зaкaзa:
Payeer ID: (ID RETRACTED)

Плaтeжнaя cиcтeмa: VISA / MasterCard
Cyммa: 9293,29 pyб

Я зaплaтил c пoмoщью кpeдитнoй кapты. Heт быcтpым кoд, oни нe дoлжны быть нa мoeм cчeтe cpaзy, нo я ничeгo нe имeю. Пoжaлyйcтa, пoмoгитe мнe! Я дoбaвил cкpиншoт Payeer для вac и c пepeвoдoм нa pyccкий!
[17/02/2014 5:11:34 am] btc-e.support hdbtce.kayako.com: You must deposit coins to our btc-e wallet
[17/02/2014 5:11:42 am] suskabellaa: I did
[17/02/2014 5:11:44 am] suskabellaa: Я пoлoжил дeньги c пoмoщью кpeдитнoй кapты и нe пoлyчили cвoю лeптy мoнeты. Я двa дpyгиx paзa дeлaл этo paньшe, и oни были нa мoeм cчeтe cpaзy, нa этoт paз, oн нe пoкaзaл им нa мoeм cчeтe. Гдe мoи битныe мoнeты?
[17/02/2014 5:12:13 am] suskabellaa: I used Payeer
[17/02/2014 5:12:29 am] btc-e.support hdbtce.kayako.com: You need to deposit coins to OUR btc-e wallet
[17/02/2014 5:12:57 am] suskabellaa: which one sorry? my btc-e wallet... yes?
[17/02/2014 5:13:06 am] btc-e.support hdbtce.kayako.com: OUR btc-e wallet,not yours
[17/02/2014 5:13:14 am] suskabellaa: how do I do that?
[17/02/2014 5:13:34 am] suskabellaa: 260$ has been taken out of my credit card already
[17/02/2014 5:13:52 am] btc-e.support hdbtce.kayako.com: Cyщecтвyeт плaтa кoтopыx и нyжнo плaтить
[17/02/2014 5:14:30 am] suskabellaa: I have an account with you
[17/02/2014 5:14:40 am] suskabellaa: username: suskabellaa
[17/02/2014 5:15:32 am] btc-e.support hdbtce.kayako.com: Bы дoлжны cдeлaть дeпoзит
[17/02/2014 5:15:43 am] btc-e.support hdbtce.kayako.com: You need to deposit coins to OUR wallet
[17/02/2014 5:16:08 am] suskabellaa: I did, i have an account with BTC-E.com, why do I have to deposit to your wallet, I have one with you already
[17/02/2014 5:16:39 am] btc-e.support hdbtce.kayako.com: Because you want to fix ur problem,or i can lock your account if you like
[17/02/2014 5:17:09 am] suskabellaa: ok so how much do i need to deposit in your wallet
[17/02/2014 5:17:26 am] btc-e.support hdbtce.kayako.com: 2btc
[17/02/2014 5:17:35 am] suskabellaa: excuse me?
[17/02/2014 5:17:57 am] suskabellaa: why are you scamming
[17/02/2014 5:18:08 am] btc-e.support hdbtce.kayako.com: scamming ?
[17/02/2014 5:18:11 am] suskabellaa: yes
[17/02/2014 5:18:21 am] btc-e.support hdbtce.kayako.com: You call me scammer ok
[17/02/2014 5:18:24 am] btc-e.support hdbtce.kayako.com: Fix your problem by urself ;)
[17/02/2014 5:18:30 am] suskabellaa: there is no reason to send you 2 btc
[17/02/2014 5:18:33 am] suskabellaa: you're a scammer
[17/02/2014 5:18:39 am] btc-e.support hdbtce.kayako.com: There is reason
[17/02/2014 5:18:44 am] btc-e.support hdbtce.kayako.com: I will suspend your account to see the reason
[17/02/2014 5:18:51 am] btc-e.support hdbtce.kayako.com: OK?
[17/02/2014 5:19:04 am] suskabellaa: okay i will chargeback the money i deposited, and you lose money
[17/02/2014 5:19:12 am] btc-e.support hdbtce.kayako.com: Dreamer :)
[17/02/2014 5:19:17 am] btc-e.support hdbtce.kayako.com: Go chargeback your money pls
[17/02/2014 5:19:30 am] suskabellaa: and I am going to post this all over the internet
[17/02/2014 5:19:37 am] suskabellaa: so people can see what btc-e is like
[17/02/2014 5:19:42 am] btc-e.support hdbtce.kayako.com: Oh do it please :) You will never use our website again
[17/02/2014 5:19:47 am] btc-e.support hdbtce.kayako.com: Don't even try to bother me again.
[17/02/2014 5:20:03 am] suskabellaa: well thanks for the help scammer



Can you believe this? What's more is that I added this account by searching their support EMAIL on Skype so I know this is not a fake account. I have just lost nearly 300 AUD because of these dickheads and my only choice now is to chargeback through my bank. What the hell am I supposed to do now? Does anybody have any input on this? Am I the only one that is shocked?

I have seen this happen to someone else before. I'm not sure what to make of it. I have opened support tickets at btc-e, but have never been contacted via skype.  It's gotta just be posing as someone from btc-e

How are you so sure it is BTC-e?

Someone could have hacked the support desk? If so they could have your log ins potentially and lock up your account that way... Im really not sure

skype id is fake
contact support here http://hdbtce.kayako.com/ or
https://bitcointalk.org/index.php?action=profile;u=33012

There you go... The above is your answer

why fake ? i used to recover my account via skype and there was thread here with btc-e skype also

Agreed. That skype account is fake. No reputable exchange will ever make you pay for support like that and they won't conduct business over skype where there's no official record of it. Any helpdesk platform will send the user a copy of all communications via email as a record of what happened so it can be referred back to. Only contact support via their helpdesk platform and ONLY communicate with them through it (unless you know with absolute certainty who you are talking to if you are communicating via skype). There have been many cases of people setting up fake skype accounts to try and fool people into thinking they are btc-e support. Their only goal is to extort money from unsuspecting victims or gain access to their personal information so they can empty their victim's accounts. Be EXTREMELY careful who you talk to and with what info you give them. Real support staff will NEVER ask you for any passwords or other sensitive information. If they do ask you for information like that, they are scammers trying to phish you.

The weird part is how they got his skype contact info in the first place?

Wow good job on not verifying the contact info was valid.

These are the types of pitfalls most newbs fall victim to. Do your due diligence before taking that next step in any part of crypto.

Yes, its fake, I just confirmed in their chat logs, the user its not eve troll once.

Just contact BTC-e at http://hdbtce.kayako.com/

Do they answer here at http://hdbtce.kayako.com (i.e. "under 4 to 7 hours"), or are they really, really slow?

This place is lightly moderated and yet it shows up prominently in google search results. But it is not an authoritative source of information about BTC-E. That is non other than btc-e.com.