Bitcoin Forum

Hi all,

Finally! The long wait is over... We are excited to announce our newest BTCC Mint collectibles for 2018: The V-Series One and One Tenth Bitcoins. Created with spacecraft-grade titanium, these are unique in their design. These amazing physical bitcoins include a tamper-evident orange hologram sticker with the coin’s bitcoin private key underneath it, comprising of uncirculated, newly mined BTC. These BTCC Mint physical coins are the ultimate collector’s item.

Introductory prices and quantities are limited! Please visit our official online store to purchase: https://store.btcc.com/

*Shipping starts at the week of August 13.

PS: We currently do not sell to the USA. For USA orders, please go to: https://roguebitcoin.com/

https://i.imgur.com/4NWxO8p.jpg

Add some red One Tenth Bitcoins please.

Can you please post how many will be minted? It seems you get sodl out and then the inventory is back. ;)  Thankyou

one tenth sodl out before launch?

Congrats on the launch, love your coins but i was expecting the tenths to be priced at .11BTC based on your low number coin auction

https://bitcointalk.org/index.php?topic=4421692.0

Is there a reason you bumped the initial price?

& "Rogue Bitcoin" bumped their tenth price from .12 to .125 in the last few hours....

I looked yesterday and it was .125 there as well.

Hmm, I may be mistaken, but i could have sworn it was at .12 at one point.  Welp, apologies.

When I checked it yesterday it was 0.12, I was wondering how they would make money if they had the same price so 0.125 makes more sense now (you are not going crazy Ticked) :D

Please convey this information to my therapist. Thank you.

I suppose this confirms that the USA website is legit...

I would assume with this endoresment that btcc will back them if something should go wrong

Roguebitcoin.com is owned by The Blue Diamond Exchange LLC they are registered with FinCEN. It's about as legit as it gets. The site has not changed any prices in the last few days either. Blue Diamond is an OTC exchange, they cash people out with gold or USD.

The 1/10ths had a different picture and the price was 0.12 yesterday last I checked (might have been a few days ago).

EDIT; I can't seem to find any evidence to support my claims so I guess we'll just have to agree to disagree :D

They changed the photo, not the price. I am certain of that.

.

Edits....your username is spot on  :D

All sold out on US website.

Dam....quick sell outs.

....and its back.  website probably bugged out.

https://roguebitcoin.com/ does not specify if what they are selling are the 2018 versions.  Probably needs to gave a better description.

Hi, initial production is 200 of the One Bitcoin, and 900 of the One Tenth Bitcoin.  We may decide to make more later this year, depending on how the sales go.

Id say sales are going fairly decent so far.  :D

Our initial sale price for the One Tenth is indeed 0.12 BTC.

(the 0.11 BTC figure you saw in the auction post was just our initial assessment, and we did not make any promises to sell at that price.)

thanks,
Bobby

Yes, that site is legitimate.

https://roguebitcoin.com/ is an official distributor of BTCC Mint products for the USA market.

It's run by Blue Diamond Exchange; managed by Mark Hutto, whom I've become friends with.

As BTCC Store still does not serve the USA market, we have partnered up with roguebitcoin.com, and have designated them to handle USA sales.

Please go to them if you reside in the USA.

For all other countries, you can purchase from https://store.btcc.com/

thanks,
Bobby

Also the changes on the stock etc. is because they fill the coins with fresh mined coins, so as soon as the BTCC pool finds a block they fill fresh coins and you see them back in-stock.
So it probably will happen relatively frequently.

At least that's my knowledge. Is that right Bobby?

Yes, more or less correct.

As stated before, first production run was 200 of the One Bitcoin and 900 of the One Tenth Bitcoin.

We'll add to inventory as they get mined, and let you know once this production run sells out.

We'll start shipping our first public batch (the ones sold publicly on BTCC Mint Store) next week, August 13.  Please be patient as it'll take a full week to fulfill all of the orders placed so far.

And then we'll likely load up another batch of inventory into the Store, for shipping the following week, Aug 20.

We'll likely make more of the One Tenth coins in September/October, as they seem to be quite popular.

thanks,
Bobby

Placed USA order at https://roguebitcoin.com/   

Smooth transaction. Definitely looking forward to getting these coins.

If you do make another batch of 1/10th later this year I would certainly be interested in a half roll (if you make them available for US market or on the boards)

Absolute disappointment when I seen what my BTCC Tenths Half Roll was wrapped in. Flimsy peel-perforated plastic, a lot of room to move around in and grind against eachother. BTCC_Official this isn't quality.. what do you think these coins were doing while in the airplane/fedex truck? Nevermind both ends being open so these coins can weather the elements.

https://i.imgur.com/7Q7EImW.jpg

Oh, FFS. Glad I never ordered any now... That's really sad/unprofessional. I mean, go buy some damn plastic coin holders and learn how to package them BTCC.... :P

I wonder what the replacement policy is when they get a ton of scratched and damaged coin complaints?

If they sent 10 air tites with each roll,  then why wouldn't they have them shipped in the air tites, and then wrapped in a roll ?

seems odd to take such a bad risk on shipping and packaging.

Thanks!

They sent 10 separated airtites which is fine, but I didnt buy a roll just to open it up and put them in airtites. Theres something about a heavy stack of coins well packaged that is appealing.

Temporary til I figure out how to fix this mess.

https://i.imgur.com/FxpLlJM.jpg

seems like amatuer hour on these packaged orders.

 ???

Eek shouldnt skimp on the packaging. Its got a very poor look to the packaging, hope the coins didnt grind on each other upon shipment

honestly, how can that even be considered a roll? That packaging is easily recreated. For those who wouldn't open the roll to begin with, this leaves a chance of forgery I'd be highly uncomfortable with.

tenths are now 0.12 btc on the USA website... wish I had waited to buy

Agreed...just received my shipment today.  Well packaged and nice condition but all singles in cases rather than partial roll.

Can you move a few Tenth from USA shop or sale me one direct ;D

Wow!

My "Roll" of tenths arrived today.
Not impressed or amused.

All were loose in a bag, not in a capsule (supplied separately) and certainly NOT in a roll.

Having received rolls of chips before I am very curious as to what went wrong this time.
Very disappointed in the slap dash approach to these.

Viz

It seems someone dropped the ball big time on these orders.

BTCC Mint has always been A+ with their items, packaging and service.

What happened that allowed QC (Quality Control) to toss coins in a cardboard box and ship them out where they come loose and get scratched up in transit?

These aren't up to anyone's standards as far as packing and shipping go.

I'm very surprised at BTCC Mint that they would allow their own minted coins to ship out to customers this way.

I would say 99.9999% of any collector in here can and would pack and protect ANY coin 100x better than what i've seen so far.

What will BTCC do for all the orders that went out like this, and have scratched "MINT" coins ?

Seems worse than a 2 year old trying to send a package out, with next to no protection on VERY expensive items.

This is a huge step backwards for BTCC Mint and @bobbyclee

#unimpressed

i'm newbie.... i like this Mint... all sold out  :'( ... i'm in italy if i want buy on store i need pax import tax for this item? thanks for reply i'm watching for next mint.

Glad i got a couple at initial auction.  Btw, ANACS give an unopened one only a 68.  Never removed from capsule.

You mean for the cleaning service or?

Ha. thanks for clarifying. they actually offer that, but i thought with a hologram coin, that'd be not smart.

Notably quiet as of late BTCC_Official ....

I was rather hoping you would be explaining just why the recent batch of coins were so badly packaged and allowed to be sent out that way. Where's the Quality Control?

Viz

I look everyday to buy One Tenth Bitcoin 2018, with Red Leatherette Etui ;D
Can see they add the 1BTC again and again.

Quick question for everyone. A friend of mine not on this forum ordered a 1/10 Coin from RogueBitcoin recently and hasn’t had any communication from them beyond a payment confirmation email. Is this US supplier for BTCC legitimate? I saw it mentioned on this thread a page back but wanted to ask again since some time has passed. Anyone having a good experience with this site? Thanks!

I ordered multiple coins and received an order confirmation, payment confirmation, and laslty shipping/tracking information.

Coins arrived as scheduled (less than a week after order).

Only thing I was not pleased with was paying the higher price for the 1/10 before they dropped it.

Good to know. Thanks for the response :)

they have your bitcoin, too busy playing poker to care. may as well have tossed them out of a moving car window and be yelling "fuk use".

https://i.imgur.com/2jrD1tY.jpg

BTCC_Official do you think this will buff out? What grade do you think ANACS will give it? Brand new coin from BTCC Mint.

That is unacceptable.  My lord...

Ouch, that one hurts.  Btcc/bobby no answer?  Dont hit and run you made a ton off of us here

 :o Wow, what a joke!  :o

Sorry to see that.  Looks like BTCC_Official has a shit ton of explaining to do!

Somebody needs to post this pic on Bobby/BTCCs  social media platforms!  Light a fire under his ass!

https://i.imgur.com/YbIVuHT.jpg

Clever shadow play? Nope just rim rub from improper packaging.

Make it stop.  :'(

same story here. I’m Curious about what btcc will have to say about all of this.

Holy Shit that looks bad :(

Damn, that damage is hideous, not to mention it looks like the rim is anything but smooth. Looks jagged.

On the upside serials 100 and under just went up in value.  ::)



I like this idea.

The jagged look is just how the insert is sitting against the rim in my airtites. Other than the packaging causing issues like this the coins were up to par with my 1btc and 5btc titanium rounds.

Whoopsie.  Thanks for the clarification.

Total crap on these coins, "Have some scratches with your "MINT" coin:

https://i.imgur.com/8K4K2Qd.jpg

Where was the QC it clearly states in your packaging @bobbyclee???

https://i.imgur.com/jZjEmgV.jpg

How about some nice DINGS?:

https://i.imgur.com/sr6Ckfr.jpg

Too many sad poor ass quality shit coins to post here.

I truly hope for BTCC Mint's sake they do right by their customers, or they won't have many customers for long.

thanks!

You might also want to take a closer look at the holos too...

LOTS of scratches there too, heartbreaking and definitely doesn't feel like "NEW" coins, they have a very second hand/cheap rate feel to them.

Very disappointing.

Viz

According to the insert, Bobby himself or someone under his direct supervision were supposed to apply these horribly placed holos, and yes a lot with scratches.
Bad news.

I'm surprised at all this poor quality... Very unusual for BTCC...

Hi guys

I will purchase your scratched coins for .11 if the ocd is killing anyone  ;D
Mj escrow. Message me.

Thats funny that you expect to pay less than cost + shipping

Seems like my package has been delivered despite nobody having been home to accept delivery... Looks like the fedex guy signed for it and proceeded to force it through the letterbox  :-\ 
Not a great start but hoping the coins are in good order when I get to them later. Fingers crossed.

 delete

Shipping at checkout on roguebitcoin is 0.01 as well bringing total cost to .13BTC just FYI

Not trying to argue with you just presenting a missed detail. You do you, man. Best of luck.

I dont want to argue either. I offer to buy scratched coins at a discount to take them off peoples hands if they wanted a scratch free one. I think its a fair offer. Im not going to offer what its going to cost to buy direct so idk why someone has to be sarcastic. They act like i offered to buy at .05.

you will have MUCH better luck buying direct :)

Now that I’ve gotten home I’ve had time to look at them. On the bright side, at least they were delivered to the right address. I was worried when the tracking showed a random signature.
The coins themselves seem to follow the overall trend. Although not as bad as some posted here, they all have some small markings, scratches and a couple have a few dents. They’re definitely not ‘fresh off the mint’.
The coins have the potential to be lovely (holograms are fire despite the odd key placement on all of them  ??? ). I’m not sure what went wrong but it’d be nice if Bobby checked in on here to explain.

Minus some speckles, I'd say this one came in pretty perfect all things considered. HOWEVER there is definitely a muddy thumbprint on the bottom edge of the holo.


https://i.imgur.com/lLLofGz.jpg

https://i.imgur.com/I58c8Fi.jpg

https://i.imgur.com/ouLuucX.jpg

Damn, it's so hard to get the real deal in pictures of these holograms... I have to use Image Magnifier on android to really inspect coins nowadays.  :P

Can't wait till I get mine....all this excitement  :P

Received my btcc coins today....

Love the red leather case....

Checked each coin closely and.....they are perfect.

Thankyou BTCC ;)

Where did that one come from?

Before this thread gets too buried.

What is the status of anyone reaching out to BTCC and Bobby for some sort of resolution, compensation or otherwise?

@bobbyclee it would be great if you could actually chime in here to let all your customers know what you have in mind.

Thanks!


--edit: cheap titanium? ---garbage!

@bobbyclee : if you are seeking advice on what you should do : 
BTCC should reimburse anything over peel value and shipping IMO if they want to continue doing any business.

https://i.imgur.com/ZUaYVHM.png

I think I did ok at getting a good shot of at least the hologram... the front however I never really could get a good pic of.

https://i.imgur.com/fKu0TyU.jpg

Very nice, you netted a very nice coin and that is a great pic of the holo! Now if these BTCC chums would come answer everyone, that's be great! :P

That's f**king funny shit right there!!

Dear all,

Regarding the packaging issue of Half Roll One Tenth Bitcoin, we'll contact the customers individually. Thanks.

Best Regards,

BTCC_Official

BTCC has replied to all customers who purchased Half Rolls of the One Tenth Bitcoin.

The the same packaging method was used as previous Full Rolls (20 coins) of the Bitcoin Chips.
But for some reason, when packing for Half Rolls (10 coins), the item should shift and move around much more, when inside the FedEx envelope.  This was not anticipated, and resulted in coins busting through the seams of the plastic wrapping.

BTCC has offered a full refund of the Half Roll product, with all shipping fees paid.

Alternately, you can choose to keep the product, but they will refund the shipping fees, and also give you a free shipping coupon on your next order.

Due to the unfavorable outcome and negative feedback of shipment for these Half Rolls, BTCC will likely stop selling this product, and only sell the One Tenth Bitcoins in single packaging.

thanks,
Bobby

There are internal shipping policies on how many coins and how much maximum BTC value to ship, per package.
Regardless, you still pay the same shipping fee.

thanks,
Bobby

Thank you for your feedback.  This was unanticipated, as explained in a previous post.
The same packaging technique was used as before, just that due to smaller size and heaver weight density, the extra movement within the FedEx package caused the breakage and shape shifting.  Apologies!

Please see email from BTCC for how to resolve this.  They will offer to give you a full refund if you desire, including your shipment fee.

thanks,
Bobby

>and only sell the One Tenth Bitcoins in single packaging

Could you put some for sale on the EU site?

Thanks for your feedback Minerjones.  Please see my explanation post, just now.

thanks,
Bobby

This coin packaging does NOT seem to be from BTCC original packaging.  Please explain?

thanks,
Bobby

Unfortunately, as explained in a previous post 1-2 years ago, there are real disadvantages when comparing Titanium coins to other traditional coins made of previous metals, like Gold and Silver, which really are FINE quality. In comparison, Titanium is a rough industrial metal, and we tell our customers that you will not get the same quality and polish as in Gold and Silver coins.  I'm sorry, but that's just the reality.

thanks,
Bobby

If someone wants to be a reseller for EU, please contact BTCC Mint.

Yes you're right. Trying to polish a turd.

Edit to add: Did you want me to keep them in the garbage broken plastic BTCC original packaging that was falling apart? Or the generic shit airtites that I never offered to purchase from you or have included in my order. Can you show us some specs of those airtites? Quite an important piece of information to ensure that the hologram and private key slip are protected from the elements don't you think? Hence why I buy my own where I can view what exactly they are made of and quality.

BOBBY, And who made the keys??  Answer these questions - no  dancing around as you obviously didn’t oversee this process as the quality out the door was piss poor to say the least with 99% of your “customers “ not happy with your shipped product ??

Which makes myself and others wonder - who had access to these keys that you were personally supposed to oversee??

Also this is not limited to the rolls of 1/10’s - the ones in the boxes also came out pretty crappy. As shown in one of my pics.

Covering shipping is more of an insult to this collector community as these coins have lost 100% of their collector value being so damaged and banged up,  and are simply worth nothing more than  peel value and $2 in titanium if that.

You may want to rethink your stance here on your “solution”.

Thanks!

Wait,...Bobby you arent the one who is selling them?  Can you explain if you are "in charge" here.  Do you oversee the key gen and assembly, and you are saying a third party sells them?  Im confused

YES, I second this.... it needs a detailed explanation!! 

BTCC is allowing Bobby to make their  "official statement" for them though. Figurehead/puppet?

Edit to add: In his first reply and further on Bobby replies with "BTCC" and "they" rather than "we".

https://letstalkbitcoin.com/blog/post/the-crypto-blockshow-jason-bloomberg-paul-rogers-kevin-mckernan-and-bobby-lee-of-btcc

from 33:30  Bobby Lee isnt running BTCC (international) any more

Given all this talk about who assembled--can't help but wonder if my private keys are safe (or even accurate). According to first bits, the amount is still there for now. Grabbing popcorn to see how this one turns out.

Well, until an actual spokesperson from BTCC Mint or whoever is in charge now (bobby?) comes forth and explains what happened and the QC supposed to occur when making the Priv Keys, then we can assume they are NOT safe for long until stated positively otherwise and documented with proof.

I see and understand the different metal qualities. But let's put that aside for a moment and assume all metals being equal, what the hell happened to the packaging? if I or anyone were to order coins from any reputable mint they would come sealed properly and usually in a mint tube, never in a million years would we receive a stack of coins loose in bubble wrap? and if so, that mint would be out of business before long, would you not agree?

Plus you seem to think this is limited to only the rolls of tenths? not sure why that is? I have coins that came in the very nice Leatherette cases, where the coin itself looks just as bad as some of the loose ones, as if BTCC had a coin tossing contest pre-shipping? See the pic above which is a 1 BTC coin that arrived in the Leatherette case.

The "reality" is NO QC was done by you personally unless you can state otherwise, and if so then there is a gross negligence on your part for letting these out the door this way, basically making the coins that were banged around in transport NOT IN AIR TITES (supplied in the same package by the way) worth nothing more than peel value as the collector value is in the quality and beauty of the coin in tandem with the other features of a no input coin, which is now lost.

Plus lets not forget the most important factor, the private keys.

Unless you can explain the process of your "personal oversight" to the production and application of these keys, we cannot assume they are not compromised. maybe a rogue employee? how would you even know?

We do look forward to your detailed explanation.

So there's your "reality" check.

thanks!

Indeed, Private key management, handling and application now become important issues.
There have been numerous changes with BTCC in the recent past as we have struggled to find information that indicates that you are still part of this mix.
Do you use 3rd parties?
If so, can you describe the processes to us where the private keys are concerned. Do these people have access to exposed keys? Who applies the holos?
I know you will understand where the trepidation is coming from as you understand key security very well :)

regards

Viz

Haha wtf.

Bobby or btcc or i guess whoever is running the show here.  You have taken in hundreds of thousands of dollars in premiums here.  A little clarification wont hurt.  It should be an easy explanation who is running this thing.  Wierd

bobby has your bitcoin, bobby dont care.

amazing to devalue the btcc brand so much to some loyal customers, i wont be buying any new btcc releases in future because of the way this issue has been handled.

teeGUMES,

If you're going to be rude in a public forum, then I will stop conversing with you.

thanks,
Bobby

Hi minerjones,

Great questions, and thank you for asking them, and giving me a chance to reply to all.

For the 2018 coins created so far (200 of the One Bitcoin, 900 of the One Tenth Bitcoin), I have been the person to solely create the private key stickers and address pairs.  The electronic files for the private keys have been deleted (and they have never been copied off of the original hard drive either). 

The coin assembly process, applying the stickers, was done by me and some BTCC staff members, whom I have directly supervised for this batch.

We intend to make some more One Tenth Bitcoin after this batch of 900.  Probably start with ~400 coins.  I anticipate that the process for these new coins to be the same as above, where I will be directly involved, as in the past.

I am not the seller of the coins, as these coins are being sold by BTCC company, as BTCC Mint products.

As you all may know, I was the co-founder and CEO of BTCC for many years. Earlier this year, in January, BTCC was acquired, and since then, I am no longer an employee, manager, board member, or shareholder of BTCC. Currently, I am only serving as their consultant for a fixed duration, and I have been directly involved with helping them with certain aspects of the BTCC Mint business.  (See above for my involvement with BTCC Mint coin production.)

Let me know if there's anything else to clarify.

Short summary: I fully endorse the security aspects of all BTCC Mint coins made up to this point in time. As for the material quality for the titanium coins, please understand that titanium is a very rough metal to work with, and we just don't have them in the quality that is comparable to other fine metals like gold and silver. In the coins we make, we have already rejected many of the bad quality ones.  If you do find one that is sub-par, please contact BTCC Mint customer service, and ask for a replacement.

Hope this helps!

thanks,
Bobby

Hi buckrogers,

Thanks for the feedback and comments.

In terms of your specific questions, I have answered some of them in my post to minerjones above.  Please reference that.

Again, only I had "full" access to the private keys, and the electronic copies have been deleted/destroyed.

The physical printout of the private-keys (there was only ever 1 copy printed out; printed by me personally) was indeed also handled by other member(s) of the BTCC staff, and that was all done in a secure room, under my direct supervision.  It is my strong belief that no private keys were leaked or recorded during this coin assembly process.

thanks,
Bobby

Hi wheelz1200,

Thanks for your very good and legitimate questions.

I have answered similar questions above, for minerjones and buckrogers.  Please refer to those posts.

If I missed anything, please post your question(s) again.

thanks,
Bobby

to clarify here:

The only official "BTCC" statements or posts, are those coming from the "BTCC_Official" account.

My posts here, under "bobbyclee", are my personal posts, by me as a private individual.
I hope that all of you can appreciate the difference here.

For example, no matter how much I was to "represent BTCC" using "bobbyclee", that won't necessarily be accepted or acknowledged by BTCC.

And to clarify, I am not operating as their "figurehead" or "puppet".
I'm speaking my own mind, and telling you how things are.

And yes, I purposely clarified my posts to use the pronoun "they" instead of "we", when referring to BTCC.  Again, that's because at this point, this is the right differentiation.  I have helped BTCC on certain specific aspects of Mint business this year, but I am not an official member of BTCC at this point in time.

Let me know if you have more questions.  (I do expect all of us to be mature here on this forum, without resorting to cursing or name-calling.  Thank you in advance. If there are things that you're not happy about, please do tell me.)

thanks,
Bobby

Hi Jajorda23,

As you have brought up an extremely important point, I do want to repeat myself here and calm everyone done:

I can make a full endorsement to the safety and security of the private keys in all of the coins and BTCC Mint collectibles made through now.

thanks,
Bobby

Hi buckrogers,

As mentioned in my recent posts just now:

As long as you trust me as a person, and trust what I have to say here, then you should NOT need to worry about the security and safe nature of the private keys for the 2018 series of BTCC Mint coins.

thanks,
Bobby

Hi buckrogers,

I am truly sorry to hear that you're very disappointed about the metallic qualities of the 2018 Titanium coins. Your best solution is to reach out to BTCC Mint customer support to ask for a full refund or replacement.

I am also truly sorry to hear that you're very disappointed by the packing and shipment of the coins this year.  I can only tell you that, to the best of my knowledge, the BTCC staff used the same process and methodologies as previous year. For reasons that I cannot explain, it seems that some customers have had big disappointments in the "rolling damage in packaging", which was caused by the shipper and shipment conditions, as assessed by BTCC staff.  I honestly do NOT think it was due to any negligence, intentional or not, on the part of the BTCC staff members.  In fact, the packaging and shipping has been done by the same BTCC staff members for the past 3 years.

I hope that these answers are helpful.

thanks,
Bobby

Hi Viz,

Thank you for the questions.  Yes, I think I do understand the complex (and important) topic of security for private keys.

To clarify: during the coin assembly process, a restricted number of long-time (and loyal) BTCC staff members have access to exposed keys. This has always been the case for coin assembly, and frankly speaking, I don't see a way to avoid it.

The key issue is that the exposed private keys are not ever recorded down for future abuse or theft.
In that sense, I can endorse the current process and give you my assurance here.

thanks,
Bobby

To all forum members here, especially to people following this thread:

I see that some people have taken to put "Negative Trust" on my personal profile, "bobbyclee".
I do not think that's fair, especially now that I have give straight forward answers to all of your good questions above.

If this community does not trust me and does not value my comments, insights, and posts, then I can pull back and refrain from interacting in this public forum.  

However, if you DO trust me and DO value my participation, then please restore my trust, and put in some "Positive Trust" under my current personal account.  Otherwise, if my profile stays at Negative Trust, then this will be my last post.

(Yes, you're essentially voting with your actions, by choosing to ignore and not trust me, and telling others to not trust me.)

All of you can help.

By the way, if you lift my Trust Rating, I will return a favor to this community and participate in the World Crypto Conference in Las Vegas on October 31 this year, and give a very special keynote speech about Physical Bitcoins, and my own personal journey as a coin maker for BTCC Mint collectibles.  I promise to share some great insights, so hope that many of you can attend, and looking forward to meeting you all in person.

I ask for LOVE, and not HATE.   :)

Peace.
Bobby

I have sat by quietly and reserved judgement waiting to see how Bobby would respond to all of this.

So after weeks of non-responsiveness, while your customers have had loose coins banging around in their boxes, you are back on the forum within a day complaining about imaginary trust points on the internet?

Your company has lost a near irreparable amount of trust through this debacle.  Let's not forget the changing auction rules, improper rules to prevent shill bidders, and continuing to ignore the advice of your loyal customers who gave you tips along the way.  

As a collectible coin provider, you have failed on the basic premise of delivering a quality product for those customers who ordered rolls.  The best you can come up with is a voucher for free shipping on a future order and to wait 24 hours before making ultimatums about removing trust?  Wow.  I'm really shocked at how much of a customer service and public relations disaster this is.

@hybridsole BTCC is no longer @bobbyclee's company as he has explained. I respect his posts. @BTCC_Official already posted (https://bitcointalk.org/index.php?topic=4845039.msg44800759#msg44800759) about the packaging issues and seems to want to make things right. IMO direct your ire towards the company, not @bobbyclee.

https://i.imgur.com/4tTEmLu.png
https://i.imgur.com/LJsv5Ff.png

I dont care about "Forum Trust" in this Case, for this premium 20% fee its not the quality I am used to or expected from BTCC...
anyways this was my last order as collector from btcc, its not a collection item anymore. in this condition its more and more a common item and not worth with this premium fee.

What needs to be communicated and understood here is that the bitcointalk collectibles community are not run of the mill people coming in off of the street and saying "oh that's a neat coin I want one". For many of us this is our passion, our hobby, something we wakeup and smile about, and for some; a living. Coming onto the forum and browsing what other collectors are auctioning/raffling/or outright selling takes up a large portion of our day. Coin creators are a whole different bag.. Original releases/Annual releases/Brand New Ideas enable us to do what we love the most.. collect and trade.

As a coin creator BTCC Mint is expected to make a quality product and price it fair while allowing themselves plus the collector to be able to make slight premiums. What is being felt by the collectible community right now is that BTCC Mint has rushed and pushed out coins at a quality that the premium is currently only held on the BTCC Mint side of things and the collector is left holding the bag. The sloppy release schedule, the inability to use the "contact us"  page, and the long silence of both BTCC_Official and Bobby have set this community into a flurry of questions and albeit stress... Tension and frustration remain high due to a proposal of two weak options as a sort of slap in the face apology. To Bobby; you were the face of BTCC previously and this is why things are being directed at you, being in the public you need some tougher skin to work this sort of thing out. Many well respected and top tier forum members have consistently reached out to BTCC during your time there and now your time away.. but there has always been someone that has had your back and would be willing to help with this and any other dilemna. All you had to do was communicate with us.. an open dialogue. There's no better damage control than to include us in the process.

As far as I can remember and search back a-ways, the quality of the Titanium rounds produced by BTCC Mint during their first run of coins was a lot higher than the 2018 run. We accepted the facts that Titanium coins would not be as shiny/sparkly/pristine as a gold or silver coin.. we accepted it when you told us the first time around and nothing should have had to of been said for this run. If it were a slight imperfection or something similar to what we've seen before, a new collector would have been put in their place by one of the older collectors that knew this was a factor in the production of Titanium BTCC coins. The quality HAS deteriorated... at the very least by the people packing and inspecting the coins.. some of these should not have been sent out the door and instead tossed into the "do not ship" pile. The statement of the packaging for the rolls has been expressed enough through pictures and outrage throughout the thread so I won't bring that up again.

I guess since I explained the role of a coin creator I'll explain what we as coin collectors and having a collectibles community does for everybody involved.
Coin collectors create the secondary markets, the hype, the sales, and garner the new attention from visitors from the outside world into this realm of physical bitcoins.  There have been many a coin creator that have lived or died by the sword due to this forum. The fact that BTCC Mint was selling out their coins immediately before an official launch shows the dedication we have.. whether it be a website change alert or just a casual once a day manual check.. we found your coins listed on the BTCC Mint Store DAYS before BTCC_Official came to make an official launch thread. The smiles and smirks on our faces when we got through to the checkout page and the first confirmations came that our bitcoin had gone through. I know for a fact trades were made even before coins were in hand.. mere minutes after checkout. We crave this. Some of us grabbed extra just to be able to spread amongst the community. And for what? A slight premium like I stated before.  We pay for quality.. we pay for speed.. we know no bounds when it comes to quality and rarity of coins. You saw this with your Silver coin release BTCC Mint.. you know the obstacles many of us overcome just to own your coins.

What happened with the rolls is easily explainable.. shit happens. The silence from BTCC Mint and the heartbreak felt by the collectors in the last week caused this to snowball larger and larger and it became out of control. When I pay good money; an agreeably fair amount for what I expect to be quality coins with quality packaging, and I receive what I received.. you're more than right to assume I am going to be pissed off and want answers. This here was your shortfall BTCC_Official.. you waited too long to release a statement. It felt like a cash grab, a "f___ you" to the collectors.. in reality we know that it isn't but this sort of thing has happened before and it will happen again. Both in the physical world aswell as the digital blockchain(s) the majority of us have experienced someone else unfairly take our money and disappear. The onus was on you to release a statement to stop the brigading and current situation. Our minds needed to be put at ease.

Last I can only explain my feelings about your two options of apology.. I bought a roll of ten tenths from you.. they are now mine. We did a trade and I held up my end and put my faith in you. I received something sub par.. but you know what.. they are now my sub par somethings. All throughout the physical bitcoin universe there are "Error Coins" and "Error Pieces" and a lot of the time the error is made famous and it demands its own premium. I have eight coins I can deal with, but two of them suffered very visible damage from the shipping.. but in all reality these are now unique to me, to my collection.. I value these when others will not. They tell a story that I will be able to share later on in life when I show off my collection (how we continue with this mishap will either make that story have a smile and a laugh, or a scowl with a much worse tone). A small blemish on BTCC Mint but we all make mistakes.. we are human. It all depends on how you pick yourself up after the fact and come out and show some love to the ones that put their faith, their heart, and their life into your coins. For me.. I don't want a refund, I don't want a coin replacement.. an apology, an explanation and something just to show me "hey, we care about you". Maybe it's a coin at peel value.. maybe it's an "i'm sorry" post card signed by the team, maybe some stupid Chinese dollar store item with a BTC and BTCC written on it.. anything to show me that I'm just not customer 121328 to you. And you know what.. a secondary market would open up for these items as well and the premiums would be ridiculous.. because I have one and someone doesn't. It's just what we do.

https://i.imgur.com/cg5Umar.png

not even close to their webpage pic.

I have never been a fan of big companies entering this market for many reasons I won’t go into here, and feel BTCC made many mistakes in the design and implementation of their coins that could have been avoided with a simple consultation with other experienced coin makers.

That being said, you are clearly not here scamming people, and as a member of this community all I can do is apologize on behalf of the way you’re being treated here. You’ve stated the inferiority of the metal used, the multiple hands involved in the process that can add oversights, and how you support refunds for unhappy customers. I’m not sure what else you can do at this point.

I own no BTCC products and would even say I have a negative view of them, but can see that you’re wrongly being bullied via the trust system.  This is a common problem many users face at Bitcointalk and I hope that you continue to participate here as your success in crypto makes you an excellent community resource. Thankfully, a few other members have joined me in trying to restore your trust rating and hopefully that is enough support for you to feel some love.

All I can say is I'm glad I didn't buy any in this batch... Maybe subsequent batches will be of expected quality...

It was a stupid decision to wrap the rolls of metal coins without airtites.  They tried to duplicate the poker chip roll design, which makes sense because they are poker chips. Poker chips are plastic.  Plastic is light, metal is heavy.  I honestly can't believe BTCC is defending this decision to wrap metal coins in a cheap plastic with no protection whatsoever.  And then to throw them in a box with no padding? There's no mint shipping quality metal coins in rolls like this.  Shanghai mint silver pandas come individually in an airtite, no matter how many you buy.  That's a $20 coin from one of the largest mints in the world, and you can't purchase their coins in bare metal. Your coins are supposed to be loaded with a minimum of 0.1 BTC which is $700 of loaded face value, and you wrapped these up like a roll of cheap pennies.  

This is a pathetic way to run a company and I can't believe you are still defending this cheap decision to save a couple $'s.  Notice how there's no secondary market developing for these coins. Bavicrypto has an auction right now for one of these 2018 coins.  It ended with zero bidders.  

The price started above the price in the shop. I would be happy to bid if it was a real auction. Resale above buy price take more than one week to develope.
But maybe you are right. Only the future will show. Depends if the criticism about the keys will effect the price. And if BTCC stop for more 2018 coins now. A high grade 2018 coin could be unique ;)

@bobbyclee, nobody was attacking you personally. We are just frustrated with the finish quality and lack of customer service provided by BTCC. Whilst we appreciate you addressing the questions regarding key management, we still want to know who should be held accountable for this.
Yes Titanium is a difficult metal to work with, but some of these coins should never have passed QC. It's understandable why people are annoyed given the fact that they've spent a ~$150 premium per coin only for the quality to be sub-par and be offered no compensation whatsoever.
The coins had (and still have) a lot of potential. The way this issue is dealt with will very much affect future sales.
The community aren't harbouring hate. We just want a little love back as we feel that we were cheated with our purchases. BTCC coins have a reputation for being top quality. Sadly this series has damaged that reputation.

Every customer is unhappy with this series and what does BTCC ? -> A solution ? No

First of all, open the shop again to sell other common Coins with a high premium to disappoint the remaining customers...

Customer Support in perfection !

There was an auction held (https://bitcointalk.org/index.php?topic=4421692.0) for the first 100 coins both 1.0 and 0.1 bitcoin and I have not seen any complaints about the first hundred coins, check the thread for yourself. The coins I won at auction were fine, no problems.

 ???

https://www.btcc.com/contact (https://www.btcc.com/contact)      <---- click
https://mint.btcc.com/contact (https://mint.btcc.com/contact)    <---- click

it really is just a mess all around. its so very hard to give the benefit of the doubt here.

Very good point.  Have you reached out via PM to their BTCC account?  I'd be curious to know how the promised refunds are going to take place.

I am as well.  I guess a couple people are waiting for that.  To be honest i am still confused if bobby isnt an employee, who at btcc (who now owns the mining operation), has acess to the keys.  There is a lot of btc in the balance and its not unreasonable to know that.  Just confused how this all went down.  That being said i wont return my coins and even if i did want to it seems it will probably be more of a hassle than just peeling them and selling the unloaded coin.  Hope for everyones sake this all works out well, we dont need another debacle in the physical coin world.  We are super niche as it is.  BTCC i hope you come through and do the right thing

Your Negative trust has been removed you can reply now.

thanks!

Hi wheelz1200,

Thank you for your feedback, I believe Bobby has explained and clarified the confusions you raised to buckrogers and minerjones's post which you can refer to floor #115 & #121. Also, you can always contact BTCC Mint Team by sending email to mint-support@btcc.com if you have any other question and need any assistance, thank you.

Regards,

BTCC_Official

Hi teeGUMES,

We are redesigning and updating the websites at this moment, thus some of the functions are disabled. Apologizes for all the inconvenience may have caused, you can always reach us by sending email to mint-support@btcc.com if you have any question or need any assistance.

Regards,

BTCC_Official

Appreciate the response but no it isnt clear to me after bobbys comments.  This wasnt for bobby, i guess more on your end.  If you, btcc, bought the company from bobby then you are now the sole responsible party for the mining operating in which the coins that are loaded onto the coins that bobby was the face for.  Bobby guaranteed private key security, but how can he do that if he doesnt have a position in the company that mines the blocks to begin with.  Truely im confused, im not trying to beat a dead horse i just dont understand the complete process of how bobby is involved and your, btcc's, responsibility in this.

Edit: fwiw i own btcc coins, not looking to return them, just trying to understand who i trusted with my bits.  Right now i dont know if its on bobby or btcc and who has/had access to the private keys which the coins were built with

???

It seems like not such a big deal to clarify, unless something is off?

@BTCC_Official, questions were presented,  Bobby replied to most of them, not BTCC_Official, so you can see the confusion and lack of solid answers here, right?

It can easily be cleared up with the facts, from the questions being asked above. I'm not sure why this is a burden or undisclosed at this stage?

Thanks!

there are some EU reseller of BTCC store?? thanks  :-*

I had 2 of my auction coins graded at ANACS just to see.... MS63 and MS68. ... Not too impressive, IMO... YMMV obviously... :P

Does it even deserve the MS63 is the real question.

Thanks.

¯\_(ツ)_/¯ 

MS68 isn't bad for Titanium I suppose.... I did look closely at them before sending, but apparently not close enough.

dont trust anacs grades, ever.

I never said I trusted them, shit, I have an MS64 Cas brass s2 on auction that looks much nicer than the grade and it's only at like 1.13 lol.... ;D

It was more of an experiment - I sent some 2017 coins in last year and they graded fairly high, MS68 mostly and one MS69.

I think this second batch was a different mint, but Idk - I think that was earlier in the thread(?)  :P

Isn't it only redeemable for the next 6 months or so? Unless BTCC Mint comes out with something new in that time then they just want you to buy more of this junk 2018 Titanium run.

Hi teeGUMES,

The term of validity is one year, until Sept 4, 2019 as mentioned in the email sent to each customer. Free feel to contact us by emailing to mint-support@btcc.com if you have any other confusion, thanks.

Regards,

BTCC_Official

Damn BTTC_Official. your trust looks like shit. Why? :P

My bad, the picture I had seen does show that, I read dates in different orders.

Hi Davide97,

Thanks for your question, we DO NOT have EU reseller at this moment. For EU orders, please go to the only official BTCC Mint store: https://store.btcc.com/

Regards,

BTCC_Official

has anyone tried the US site for free shipping? .01 is a bit expensive and I heard they were going to give discounts to early buyers who paid 0.125 BTC on the 1/10th pieces.

I am curious about what is scammy "looking"  about our site?

It always help to put address, owners, contact : phone, mail etc. Blog give "error".

But most importent is time. When you have many sales and good ratings all is forgotten.

Just had a very quick look.  I did not see an "about us" section detailing the background of the principals, explaining where you are incorporated, and how you handle the fiduciary responsibilities of acting as a money transmitter in the United States.

You probably never will. I speculate that site is trying to fly under the radar to avoid being shut down. YMMV. People seem to be ordering and receiving coins OK.

I would not send btc to an unknown entity.  I was fine sending btc to Bobby and/or BTCC mint.   I would argue I am more trustworthy, and known, than RogueBitcoin.  YMMV.

Thanks for the feedback guys, it's under the terms of service on the checkout page. There is no flying under the radar. The site is owned by Blue Diamond Exhange LLC an Oregon Corporation you can check the registration with FinCen. It is possibly the only female-owned exchange in the nation. Thank you for this information. We will work on getting an "About Us" page up.

I have gone all the way to where I have to pay and have not seen this information.    Found it, yes you definitely need to make this information visible, it would go a long way in adding confidence.

https://www.bizapedia.com/or/blue-diamond-exchange-llc.html

My apologies @Roguebitcoin. Thanks for the update.

This is pretty important actually. 

https://i.imgur.com/BLBYJMV.png

Hi Minerjones, you can feel free to call me on the phone if you like. We are in weekly contact with FinCen. 541-488-4312.

Bitcoin and this community have really changed over the years.

There have been too many sad stories in this space of people losing their funds to unscrupulous actors.  Many examples right here in the collectables section, so now when a rogue newcomer shows up out of nowhere looking to be the custodian of 10's or 100's of thousands of USD in value we are a bit weary.

Well, I hope we have at least alleviated your fear of us. Feel free to call if you have any regulatory questions regarding our compliance in commodity to commodity transactions. We seek to create an open market and do not seek to stifle competition. 

I get it.  Although I would point to the treatment of those who are not unscrupulous actors (this thread being a good example) as a reason why there are are so many scams in this section.  Being honest comes with constant attacks from those who are not, and the unscrupulous actors and their alt accounts are now the majority as a result of chasing away the honest coin makers (Casascius, Lealana, now Bobby Lee).  This trend continues to get worse, and the unscrupulous actors are spreading to once respected members as well as other sections of the forum.  I only hope at some point the community stops thinking about how to make a quick buck off someone else, and starts thinking about what is the best way to take advantage of Bitcoin tech to create innovative products with genuine blockchain use cases.

I don't think the community drove Mike away, it was the government's requirement of a MTB license.  That, and I think his mission was accomplished. 

I agree 100% with the bold part.

Bobby is a very solid guy and genuine at heart. I trust him with anything. I read the history on the conversations and I am shocked that he was so mistreated. There is no need for such aggression.

I trust Bobby 100% plus 3.7%, I think that is the case for almost everyone here.  I think the problems stemmed from a lack of communication regarding the shipping debacle as well as a lack of clarity in the relationship/responsibilities between the parties of BTCC, BTCC Mint, Bobby Lee, and Rogue Bitcoin.  If those could be clearly spelled out at some point it would be a huge help.

https://roguecrypto.com/2018/08/09/btcc-mint-offers-physical-bitcoins-in-the-us/ You can check his twitter account as well. This is why I was shocked to hear the scammer comment from Minerjones then the MSB follow up. We have our butts covered very well with the regulatory bodies. He has also posted in this forum several times about us.

I couldn't agree more.

This whole thread of uncertainty etc, could have been avoided by being more transparent - could have been a few lines from Bobby and done.

I dont believe Bobby is untrustworthy in anyway shape or form, the lack of communication led to what we see here, nothing else.

Thanks!

Thanks for the link.  Here is an example of what we find confusing.  i am sure it is all above board, but it is difficult to sort.

BTCC was sold to a Hong Kong entity in early 2018  https://www.coindesk.com/bitcoin-exchange-btcc-just-got-acquired/

Bobby confirmed here on this thread that he is no longer CEO of BTCC.

Here is an article containing a quote from Bobby June of 2018  https://cryptoslate.com/btcc-ceo-bobby-lee-investors-in-china-are-still-trading-crypto-even-after-bitcoin-ban/

"Bobby Lee, the CEO of BTCC, said at the Blockchain Open Forum that the ban on cryptocurrency"

While I assume there are reasonable explanations, and Bobby has tried to explain, an official statement from BTCC explaining the relationships between BTCC/BTCC Mint/ Bobby Lee/ Rogue Bitcoin seems obviously necessary.

The relationship between BTCC and Roguebitcoin is that we are friends and a distributor for them in the US. The original purpose of my coming on here was to answer the question about the company site. I hope I have answered your questions satisfactorily. I appreciate the feedback on the site.

Hi Bobby,

Thanks for the clarification.  :)

Viz

Thanks!  Good to be back.  I was busy traveling the last few weeks, and finally settled back at home.

Some news to share:
- BTCC's Mint store is completely sold out.
- For the 2018 One Bitcoin, the final mintage number will be 150, so V00150 is the last serial number.  (No more will be created.)
- For the 2018 One Tenth Bitcoin, the final mintage number will be 900, so W00900 is the last serial number. (Due to supply chain issues, BTCC will NOT be making the additional 1,000 coins as previously planned.)

thanks,
Bobby

hello, store.btcc.com not work... is closed? or restyling? thanks for reply

Yes, but unfortunately, there will be no more additional items for sale.  All sold out, and no more 2018 coins being produced.

Are there plans for 2019 coins??