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Title: Coins-E Support ticket! Post by: PoolMinor on February 26, 2014, 09:38:32 PM Has anyone ever received any response on a support ticket? I foolishly sent coins to Coins-E, oops fail on my part clearly. They obviously do not want any one trading there more than 1 time, what a joke. I guess I should have read other posts more.
Please, if you have received actual support from these people, can you explain how you did it? Title: Re: Coins-E Support ticket! Post by: Cockeyed on March 09, 2014, 09:03:45 AM Dear PoolMinor,
I have tried to withdraw there a ton of IFC in december 2013, but the transaction´s status is still "initiated", but no coins where sent to me. On coins-e the coins are not anymore displayed. I wrote several times to them (first time I used "support", then they wrote to me (automatcally) to go to freshdesk.com for the ticket. Later the ticket there was "closed"... In the meantime I opened new tickets, but they are all since weeks / month (!) beeing processed. Just today I wrote again. It seems you are right. Title: Re: Coins-E Support ticket! Post by: PoolMinor on March 09, 2014, 09:18:02 AM Thanks for the reply, alas I have given up. It was "only" 35 Franko. I withdrew my 0.05 btc from there and moved on.
Title: Re: Coins-E Support ticket! Post by: scryptographer on March 09, 2014, 07:48:43 PM I have 2 tickets with Coins-E open, one from 28 December, the other from 16 January.
The latter was resolved 2 days ago (my funds were finally creditted to my account), but ticket has remained open. Title: Re: Coins-E Support ticket! Post by: PoolMinor on March 18, 2014, 06:36:48 PM My Franko finally posted at Coins-E.
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