Bitcoin Forum

HI THERE,  2 days ego I sended from my metamask ETH wallet 4.05 etherium to my bittrex eth wallet,  like I had done various time with out problem until now,  in that specific transaccion take more time than normal to reach to my bittrex eth adress,  after more or less 1 hour I checked again and surprise my bittrex deposit history show that I got the 4.05 eth  but my bittrex eth balance is still in 0.    also the bittrex deposit history have another taxid for the transaccion??    I checked etherescan and my bittrex eth adress got the 4.05 etherium but bittrex is not show me that in my etherium balance?   also the etherscan show all confirmacion,  dont know what is going here,  all of this is very strange,  I already opened a ticked in bittrex support but until now I only got and automated response and ticked is still opened.  somebody here can help me or guide me what more I can do for got my 4.05 eth back?  or tell me what could produce this strange bittrex mistake?


I will try to post photos:


taxid of the transsaccion:  https://etherscan.io/tx/0x0c72e20441421f5350dfb61eb999dcd1387da58e5c01382d1e0824ff47a0bf87

my bittrex adress  show my transaccion but had another transaccion after mine that i dont understand but that had happened in my other eth deposit to bittrex so i supose is some bittrex stuff?

my bittrex adress on etherscan:   https://etherscan.io/address/0x96d61d5fb72992617a7e9ea7a27b8526ca24a845

as i said my 4.05 eth deposit is showed  in my bittrex history deposit  but it have different taxid there???  that is strange,  but still i supose is some kind of bittrex stuf with eth deposit?

here is the link to the other taxid bittrex is showing in my bittrex history deposit:

https://etherscan.io/tx/0x95562f870fd1b8b279169cd883985cd73e6e93fdd2e50a7db8854e492871b4ca

So what do you think?  i know this is a completely mistake from bittrex side, but i dont understand very well what is happening here,  i also hope i dont loose my funds, thanks for any help or orientacion about this case,  if there is a bittrex person here, please can you help me to resolve this?  i allready opended a ticked.  please help.

You can message them with their twitter account.
https://twitter.com/bittrexexchange

Send them a message there if your ticket didn't received any response from them. And if it didn't work, comment on one of their post maybe you can get a response there.

The ANN thread (https://bitcointalk.org/index.php?topic=463202.0) is inactive as well with their supports.

I will suggest that you take your time to send them message on their twitter account or you send message to the manager of the exchange and wait for the reply. The manager should be able to help you out with what to do.

thanks very much, I will do it

go to bittrex support (https://support.bittrex.com/hc/en-us), sign in, create a ticket and provide an explanation of the problem that is happening.

I think I've seen your comment in one of their tweets (if you're Manuel). It would be better if you add the support ticket number there so that they will be informed beforehand and follow up your request.

---

READ before making a comment, he already did and mentioned about it in the main post not only once but twice.

You are addressing exactly the wrong address, you need to write in support of Bittrex. And what is your level of verification? Maybe the problem is in this?

hi, and thanks for all your attencions to this ugly problem,   I will try to add in the tiwter the ticked number.    about my leve of my bittrex account I am fully 100% verified  so this is not problem,  but thanks for give ideas about what could be wrong.

still I dont any response from bittrex support :(    I will try to do an experiment, I will send today an small amount (0.07) of ETH to the same bittrex adress for see what happened, maybe that help?  I will keep informed about the result of this.

hi all again,  I did send today 0.06 ETH more to my same bittrex adress SURPRISE,  this time the 0.06 eth reach my eth balance with out problem, but still I am mission the 4.05 ETH  I sended before!!!.

about my tweeter, yes i am Manuel, i put that tweet there looking for some help from bittrex, until now nothing :(    i sended new tweet with ticked ID number included like you suggested,  i will put my ticked ID number here too, just in case some bittrex personal can help me with this strange problem.  bittrex ticked ID is: 1466501.

thannks for any help

I came quite late, and very sympathetic to your situation now. I just want to ask is it all right?

You have no other option other than waiting of for their response to your support ticket but I hope they will resolve your problem soon,it might take a week at least to get response to the tickets we have submitted.But you didn't lose your ethereum it will show up on your account when they cleared everything.

hi there, yes you had right.  I am very happy to announce that it take almost 5 days but bittrex support check my case and give me back my 4.05 ETH.  So thanks to bittrex  since in the end I not suffer money loose, only some time loose :)