Bitcoin Forum

I can trade or deposit without any problem. But when I try to withdraw USD it says "Can't perform operation. Please try again later.", and when I try to withdraw cryptocurrency it says "You cannot perform this withdrawal for security reasons, please contact support for assistance.".

Currently I'm very nervous as I have more than 6 BTCs and 6K+ USD and some other cryptocurrencies in my CoinMKT account. I have sent several emails to support but no reply at all. I don't know how I can do. Can anyone give me some help? Thanks in advance.

maybe they are doing an update to their website due to recent events with Mtgox hack and all the withdrawals are blocked.

it's normal for all the exchangers to do that. you should contact them.

Have you ever withdrawn before?  I've withdrawn and had some buggy issues, like the ones you mention, but still was eventually able to withdraw.

They explicitly said they did not have any issues and were welcoming user of Mt. Gox. So I think you're safe.  I've gotten support answers in about 8 hours so you should have an answer if you e-mail them.

Thanks the answers from mayax and quone17.

I was still able to withdraw last week, but from this Monday I cannot withdraw. What's more, there is no formal message or reminder at all when I log on the site, and I still haven't got any feedback from the support. That's why I am deeply worried. At least I don't believe this is any style of professional operation.   :(

I will follow up the withdrawal issue every day and provide update here.

Still no feedback today...

For those who are trading at CoinMKT, may I know where your confidence come from? If you cannot withdraw, what's the meaning to deposit/trade there?

I actually tried to use them, and will try again in the future. I had some coins disappear (still unresolved). I also had the same issue as you OP, for about the same amount, but a number of people complained and they fixed it. Have you tried withdrawing small amounts? I don't have much confidence in them after my experience but I might use them if they get their act together. Their support was alive at least.

I have tried withdrawing $100, but failed also...

Today's situation is the same as before.

I'm really feeling uncomfortable.

Withdrawal is still not working.

I just found that I'm not alone. There are many negative reviews of this site at the following link, and some people even had this withdrawal issue as early as in November 2013!

http://bittrust.org/coinmktcom#reviews


If I have known these reviews before I traded at CoinMKT, I would have made a totally different decision.

What is your verification level?

Contact their support

My verification level is 2.

I've sent several emails to their support without any reply.

It's really a joke that an exchange use email to support its customers, instead of a ticketing system.

Withdrawal still doesn't work.

What can I do now? Call the police or anything else?

Withdrawal still doesn't work.

Currently the trade volume is extremely low at CoinMKT. However at the link http://bittrust.org/coinmktcom#reviews, whenever some one gives a low rating and complains anything about the exchange, there are always some others immediately give highest rating and exaggerated praise for it afterwards without mentioning any of the well known issues.

I believe everyone of you have your own judgement now.

Whichever good or bad, the number of the reviews does not reflect actual popularity there. look at bitstamp and btc-e. MtGOx has not been rated  :D

Withdrawal is still not working. I have to seriously consider legal actions now.

I have the same issue with coinmkt its my first experience with this exchanger, i have exchanged 1 BTC to $ then asked for a wire transfer from 11/03/2014, i emailed them and that was the reply " We're in the process of switching banks for wire withdrawals, would it be ok for us to send you a money order withdrawal to your address on file? CoinMKT Team "

Since money order would take too much time to get my country i asked them to cancel the wire in order to get back my btc, iam always waiting after 5 days of sending this request. stay away from this exchanger , not serious at all.

Honestly speaking you are still a little bit more lucky than me. I'm not kidding. I've sent several emails to their support but no feedback at all. I've also messaged Travis (the boss of CoinMKT) twice but also zero reply.  >:(

Jeez this is weird.  I did have a positive experience with them but it was I think a month ago.  I did a money order withdrawal.  Here is something you should try.  How are you trying to get the money out, wire?  Try e-mailing them and say something like you are thinking of having them send a money order.  Just to see if they'll respond.  I've gotten repsonses most of the time within a day.  What e-mail address are you using?

I would send a certified letter to their physical address.  Police won't get involved at this point.

The email address I used is "support@coinmkt.com". Is it a mistaken one?

@ Jcw188: what is a certified letter? I'm not an USA citizen, nor am I living in USA at this moment.

Yes that is the proper e-mail address where I've gotten replies.  They USUALLY reply but once they did not reply at all. 

I'm not sure, but certified mail might only be available to US residents, at the US Post Office.  It is a regular letter you send but you get proof that it is sent by you and you get proof that they have received it.  Usually anything like DHL, UPS, Fed Ex have this type of service too I believe.  That's all you want is proof it was delivered, something like signature confirmation works too.  Then you will KNOW they have the letter.  Include in your letter that you are giving them 2 weeks to respond because you have tried numerous times to contact them via e-mail. Include your e-mail address in case they can respond by that method. 

Tell them exactly what you want in the letter as well.  This is just my suggestion.  After this next step is to get a lawyer in the state where CoinMKT is located, if you're talking about a lot of money.  You can tell them in the letter that is your next step, even though you don't want to have to.

Thanks Jcw188 for the very helpful information!

Recently the volume at CoinMKT is very low. I'm happy that more and more traders are aware of its fraud and stay away.

Let's together boycutt every scammer!

Below are some comments that somebody posted in other place. From my point of view the wording is very restrained and objective.

"1. Their user interface is very buggy. If you make an error in order input (i.e. forget to put a fee) the system just eats the amount you put in. It disappears and does not show up in the open orders or in the trade history. There's no trail of you ever making the attempt to trade.
2. Forgot your password? No problem! Just request to have it sent in PLAIN TEXT to your e-mail address. Nice work, guys.
3. No support for Multi-Factor Authentication via a service like Authy or Google Authenticator. So much for "top-notch" security. It makes me wonder if any third party has even audited their security.
4. USD withdrawals seem to be disabled. You can trade but you can't even get your money out. Well what's the use of the site again?
5. 48 turnaround time for any kind of support response and sometimes they do not even respond at all. "

FWIW I was able to withdraw LTC just last week. I got a pop-up that said "withdrawals are disabled" (or something to that effect), but when I checked my wallet later the transaction had actually gone through.

If memory serves all USD withdrawals have been suspended for a while now, and wire or ACH deposits (can't remember which) have been promised but never delivered. It's too bad these guys can't get their act together because the U.S. market is ripe for a decent exchange.

I'll still update this post regularly or irregularly, because I believe traders should remind one another to stay away from and boycott shady exchange.

I set up a money order transfer 2 weeks ago and it has not been mailed....

The $10 fee to pay for the Money Order is just sitting there in my account.

I've been LVL 2 for about 2 months but never tried to take any money out till now.

Oh no, that's not good news.  From my experience when I requested the money order I THINK they took the money out almost right away.  So, are you sure that you correctly requested it?  I have heard from their support a few times when I wrote them.  I would definitely e-mail their support e-mail address.

Finally and luckily, I was able to withdraw all my USD and coins out.

In March I sent many emails to the support but no one replied me, and suddently in April Travis replied me so I raised my complaint starting from my login issue as I suffered that kind of issue at that time. Step by step they fixed my withdrawal issue, however the whole procedure is like a nightmare. Basically the process is like this: I told them I cannot withdraw something (USD or Each kind of coins) -> they asked me to provide screenshot -> I provided screenshot -> they fixed it -> I successfully made the withdrawal for this kind of asset -> I tried to withdraw another kind of coins -> The withdrawal failed -> The recurrent cycle started.

This is absolutely a duration full of unhappiness and torture. Now I've withdrawed all my money and coins and will NEVER EVER trade there.

I wish I'm the last sufferer.