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Title: problem Wallet ZelCore please help me!! Post by: ro33ob on November 04, 2018, 07:47:03 PM im exchange bitcoin to usdt From within the wallet ZelCore About 24 hours ago!!
But the balance does not appear in my wallet ZelCore :'( :'( Proof of transfer from inside the wallet https://i.imgur.com/f0Ij4Ez.jpg https://i.imgur.com/mNOB6tw.png https://i.imgur.com/9E22hPV.png :'( what is happening I lost my money so!! :'( Title: Re: problem Wallet ZelCore please help me!! Post by: OmegaStarScream on November 05, 2018, 12:13:48 PM The trade itself happened using Changelly. If you contact ZelCore they'll probably contact the exchange in your behalf but you can contact the support for both changelly and ZelCore just in case and make sure you provide the transaction ID etc. so you get a faster response.
Title: Re: problem Wallet ZelCore please help me!! Post by: bob123 on November 05, 2018, 12:24:00 PM You might consider to change your wallet.
I heavily discourage from using this wallet. ZelCore is a brainwallet with a nice-looking UI. The randomness of your private keys is heavily(!) decreased compared to using a normal wallet. Additionally it is closed-source. You don't know what this software does. You can't be sure of anything with a closed-source wallet without any security audits. Even an online wallet would be more secure than this one. Title: Re: problem Wallet ZelCore please help me!! Post by: ro33ob on November 05, 2018, 03:02:46 PM The trade itself happened using Changelly. If you contact ZelCore they'll probably contact the exchange in your behalf but you can contact the support for both changelly and ZelCore just in case and make sure you provide the transaction ID etc. so you get a faster response. No response by support ??? I will send them discordapp Title: Re: problem Wallet ZelCore please help me!! Post by: 1Referee on November 05, 2018, 04:26:19 PM The trade itself happened using Changelly. If you contact ZelCore they'll probably contact the exchange in your behalf but you can contact the support for both changelly and ZelCore just in case and make sure you provide the transaction ID etc. so you get a faster response. If the problem turns out to be on Changelly's end, it might very well be related to how they are waiting for exchange rates to go back up. It's common practice for Changelly, and they don't seem to care about all the users complaining about huge delays and transactions that didn't make it through due to exchange rates not recovering. On the other hand, why should they care? With Shapeshift out of the way Changelly has become the main 'instant' exchanging service in current times. --- OP, I know it's difficult and annoying, but don't try to contact them too much through various channels, because they may end up blocking you. Let 24-48 hours pass and try it again. There isn't much that you can do other than to keep waiting. |
