Bitcoin Forum

I AM TIRED CLOUDBET !!!!!!

Hi, First I want to say sorry of my english because of its not soo good. I hope I can explain my problem. I am using cloudbet about of 3+ years.. I give more then 25+ bitcoin this webside. I dont care bitcoins that I lost because its a game.. I can lose or win. But Last " 5-7 " month I got lots of problem. Many time system automatically did double bet. Sometimes I feel that my bitcoins gone anywhere.. I am betting Many times during the day so everytime I dont get note my final deposit.. About of this issues I connect support team and and told them problem.. They always answer me that ." these issue will check their tech. team " and will reply to me.. .. But never write anybody to me..  Today.. try to be careful when I am betting.and then I saw what is going on..

I got 0.31... bitcoin on my deposit and After That I did betting for one match "0.05" bitcoin  after that I did bet to same match "0.065" .. When I look my deposit I see that my deposit finally "0,13.." I check My betting history and I can not see any douple bet but, my average "0.065 " bitcoin not on my deposit...

I can not connect support team now because of they are offline. Anyway they can not help me any tech. issue. And your tech. never reply to me. I search it on some turkish form friend and they told they also got same issue before..

I dont want to change my betting webside but I want to feel feel good when I use cloudbet.  I am also developer and Know that they can check all my beting details and can see how many bitcoin I got after betting (win or lose) they Have to show me this result.

I dont want to send any ticket or email to support I want to solve my issue via bitcointalk form..  When Anybody ready to help me from there. I will give my account details. thanks.

If you are just telling your issue with words then no one is going to pay attention to it,you need to show some proof about the issues you were saying like the two bets and the final balance and also you need to post the screenshot of that message from cloudbet which says the tech team will contact you soon to increase your credibility.

Please make a video while you bet on Cloudbet, so everyone can see what is going on there?

Hi canyalos1,

Could you please DM me your Cloudbet nickname, and the support ticket ID you received? (support ticket ID should be on the automated response you receive when emailing our support teams) I'll take a look into this for you now.

Thanks,

Ronnie @ Cloudbet

Sorry for I late to answer, I was not home 2 days.. Look They get money from my account I was Finally have "1.26 or 1.30 "bitcoin. I don't remember the exact number.. Now My account " -6.22.. " How is it possible that my account " - " . I told them that that have tech. Problem.. Here is printscreen .. and I have video for this.. I want back my bitcoins please.. I have video also for this..

https://prnt.sc/ncn5wf

Does Cloudbet give loans to players or how can account balances become negative?

It's very strange. we have to wait to hear from Cloudbet whats happening. Just this year in this section I've seen many cases against cloudbet and this is not good for a casino


do not be limited to just responding to this thread, you should send PM to Cloudbet, so they can solve your problem

@canyalos1 - Could you please DM me your Cloudbet account name and support ticket number? I need that information to escalate this to our support teams for immediate investigation.

Thanks,

Ronnie @ Cloudbet

Hi, My user name : xcanyax     I send many ticket. You can find them. Everytime that they write me " They control and nothing find " ... I am really sad. I do not want to write here but I do not have any option.. Please deposit my bitcoins in to my account..  I am waiting your reply..

Here is some ticket number " 12403965 - 12403937 "  ... I ask different question, they answer me different ..

@canyalos1 - Thanks very much for the info, I've spoken to our support teams and DMed you an update.

Thanks,

Ronnie @ Cloudbet

I send Cloudbet dm, and he send me 2 message. But I see that they dont want to solve my problem. I have all evidence.. I post here printscreen of my account. I dont understand, What they need more..  I told them I was have on my account 1.26 - 1.30 bitcoin. Now they fixed my account balance " 0 " ... WHERE IS MY BITCOINS.  I want somebody help me...  I need advice from forum users. thanks..

Here is Cloudbet Message to me..

Hi canyalos1,

I've spoken to our support teams and they have informed me that the issue should now be solved, they have reset your balance from -6.22 to 0 so that any future deposits will not be impacted.

Thanks,

Ronnie @ Cloudbet


--------------------------------------------------------------

Hi canyalos1,

You received a response regarding this issue from your account manager on Saturday 13th April.

If you have any additional evidence to provide us that you believe strengthens your claim of missing funds, then please contact our support teams directly at support@cloudbet.com and they will review the information provided, otherwise the issue will be considered closed.

Thanks,

Ronnie @ Cloudbet

That is why you should bet or play with consumer protection service inclusive. :)

Your deposits and betting / playing history should conclude your account balance?

I have some old printscreen. But I am betting lots of time in a day. How can I get printscreen all the 5 minute in a day. I was sleep and when I wake up I saw that my balance -6.22.. btc. My own balance not on here. I think everthink is clear that they have tech. problem on their sytem.  My balance how can be " - " ..How is it possible..

https://vimeo.com/331001240

Here is video link..  May bitcointalk admin can help me in this issue_? Thanks

You can not see your betting history in your Cloudbet account?

Why don't you check your bet history and calculate all bets, you can easily find any problem. There is all details there and for your btc deposit you can show your cloudbet wallet address, if you deposit there wallet will show with time and date.

@canyalos1 - I've just been informed that our support team have reached out directly to help resolve this issue, if you have any further queries then please let me know and I'll get back to you ASAP.

Thanks,

Ronnie @ Cloudbet

To be honest I am very surprised how lightly you are handling this.

If OP is right and there were some funds missing, why does he have to ask several times for the issue to get investigated in the first place, and then why is the final amount set to the wrong balance?

Either OP is completely wrong, or you are not very thorough at best.

OP can you provide your balance history/betting history?

Hi, YEsterday they reply me that they want to speak with me about of missing btc. I directly reply them but still dont answer me... When they will reply me ?

He is printscreen of my email.. Thanks..

https://prnt.sc/ndr8x1

Hi, Thank you for your answer. I can provide but I have more then 1000+ page betting history and deposit history..   There dont have real time balance history..

Here is deposit history 1 day before event ...

https://prnt.sc/ndrc5y


Sorry about of my english, I hope I understand you true.. thanks

You should provide it anyway. Data crunching isn't that difficult :)

I am so sorry ,I dont understand what I have to do.. DO I need printscreen all the pages ?  Last night I had on my balance (1.26 - 1,30 ) btc.. Another day when I open my account I saw that my balance ( -6,22 )... After that when I write here. Support team fixed my balance to (0.0) . But problem is I lose my own bitcoins. I think cloudbet admin can solve this issue easy then me..  I only want to day deposit my balance.. Really I am betting with them big amounth for 3-4 years. Before they dont have any problem. But last 2-3 mounth I get lots of issue and write support. Everytime they told me that " everythink was normal " I lots of time feel that I missing bitcoins but I dont take record. But Last event was really bad. My balance going to ( - ) ... So I can understand somethink wrong on cloudbet.  I am really sorry to write here.. I am so sad to lose this company. But they need to fix this problem.. .. thanks..

I add printscreen on my old post. You can see that something on there. And Here is problem not about history/balance/deposit I think. Problem is my balance going to (-) and they dont try to solve it. Their solution to make my balance 0...  thanks for your answer..

Isn't there an export function? An Excel or CSV format would be ideal.

An image wouldn't be much help ;)

Hi, No they dont have any export function.. ... And they dont have any current balance information after any bet..  ( I think you dont use before cloudbet right ? )  Thanks

Maybe it is better to Play with CONSUMER PROTECTION SERVICE inclusive? (https://bitcointalk.org/index.php?topic=1755226.msg17528536#msg17528536)

What do you think?

I am still waiting, Any Mod or admin may help to solve my problem please ? Thanks

They just scammed me for $15,000.  Do not deposit.