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I checked out some Youtube videos and noticed that fake Ledger Nano devices have costed many users to get scammed. I received my Ledger Nano S as a gift and wish to know whether it's genuine or a fake one.

I already verified these steps given by Ledger: https://support.ledger.com/hc/en-us/articles/360002481534-Check-if-device-is-genuine

There was nothing suspicious found in sheets and I myself set the PIN and 24 words recovery phrase. I wanted to ask if we need to check the hardware as well as Ledger has given instructions to do so but I don't want to tamper with the device as it may break. Is it necessary to check the hardware as well?

Well, this depends on how safe you want to be.

Since the firmware will be checked once you access your nano s via ledger live, the only option which could pose a risk would be tampering with the hardware.

Do you trust the person who gifted you the nano s ? Was it a friend / relative ? Or some stranger ?
Does the case of the nano s look untouched ?

It requires quite some technical know-how to get and set up the required hardware and build it into the nano s to compromise the device.

Usually (if you got it from a friend / relative), are not paranoid and don't want to store a massive amount of BTC on it, it should be fine without checking the hardware (my personal opinion).
But if you want to be 100% sure or got it gifted from an unknown / not that trustworthy person, i'd check it.

I won it in a competition held by Swissborg. The case of nano s was untouched.

I'll try to get it checked from a good technician but since it has no screws like a laptop, it could damage the device of which I am scared. The Ledger Live app helps to detect genuine devices but if that's no enough, I would be left to open the device to get full confirmation.

The Ledger Live verifies only the software part of Ledger devices does it not? In order to check the individual hardware components and compare them to the official pictures posted by Ledger on their site you would have to actually open your device, like you said, and inspect each individual piece. 

erikalui, I agree that we should be extra careful when it comes safety of our coins, but we should not exaggerate is some things. What I'm interested in this story is whether you do not trust Ledger as the company or Swissborg?

I'm not too technical to say how easy or difficult is modify Nano S hardware, but I believe it is not easy, or a cheap process. Such attack would probably aim on user with significant amount of coins, a not on a random users.

Good way of testing hardware wallet would be to create wallet, and then deposit smaller amount of coins in such wallet. If device is compromised coins would move from your wallet in case hacker is not patient enough to wait that you deposit more.

I trust both Ledger and Swissborg but I am not sure if Swissborg bought it from a reseller and I have read many cases of resellers selling tampered Ledger Nano S which is why I wanted to confirm if the hardware is also safe to use. Will try sending few coins first and will see what happens. To check the hardware, I just need to use a screwdriver to open the behind case and Ledger has given instructions to do so but I want to do it from a technician who can be more careful. Random users have lost $35k from such hacks.

See this: https://support.ledger.com/hc/en-us/articles/360002481534-Check-if-device-is-genuine

Ledger has features to check if its firmware is genuine. What you need to be careful about is using an already configured device or a filled-in recovery sheet.

There was never a "hack"; in the case where the user lost $35k, he used a seed that came with the Ledger. That's a big NO and has nothing to do with Ledger's security. It's always a social engineering hack.

You may have been mistaken about "hacks" in which some users lost coins form hardware wallets, it was not about tampered hardware, but pre-installed seed. Some people just use such HW without reset them and set up their own seed / PIN. This user (https://www.reddit.com/r/btc/comments/7ojvca/i_am_the_guy_that_lost_25000_due_to_ledger_scam/?depth=1) is lost £25000 because he use such wallet, his ignorance was very expensive.

You also need to know what Ledger say about checking hardware integrity (https://support.ledger.com/hc/en-us/articles/115005321449): Please handle the Ledger Nano S device with high care while you proceed. Be aware that once opened, your device will not be refundable or exchangeable.

Actually I have been hacked twice once and have lost my funds so I wanted to be sure if the device has not been tampered with. That user had received a sheet with the 24 phrase words which he scratched and entered and then Ledger came up with Ledger live and started giving instructions to check if the device is genuine or not. My firmware doesn't show any problems and last check is of the hardware as I did not purchase it directly from Ledger.com.

Exactly. This had nothing to do with the Ledger device. But with what came with it (which user naively believed to be real).

The Ledger that came in the box from the seller and the one that comes from Ledger.com are literally the same. The device can't be easily tampered.

Now I have a new problem. I tried to update the firmware to 1.5.5 and then my internet connection got disconnected. After connecting it again, the device is stuck on Bootloader and my manager is stuck on "Navigate to dashboard on your device". I tried mostly all the solutions given on reddit but nothing helped. I am lost :(

Did you try the solutions listed on the Ledger support pages? refer: https://support.ledger.com/hc/en-us/articles/360003117594-Troubleshoot-firmware-update

I fixed it after 3 hours of struggle but not by following instructions on ledger support website but on reddit. Reddit user said to install the chrome app and I did it using the link given on the ledger website. It suddenly worked and "update" appeared instead of "bootloader". I am tired of Ledger in just a week as everytime I would need to struggle after every update.

erikalui, on what OS you are doing this update? When I try to update on Windows 7 it also stuck, but then I just try to finish update on Windows 10, and it take a minute or something like that to process become completed.

You do not have to worry too much about new updates, firmware is not something that is updating so often, once or maybe twice in a year in case of Ledger. I'm a little surprised that Nano S you get from that competition came with old firmware, version 1.5.5 is released on January 16 2019, so this device is from some old stock.

I am using Windows 10. I disconnected the ledger device and then reconnected it after pressing Update and it was stuck on bootloader for like 3 hours. As per Reddit and Ledger instructions, I shut down Ledger live, disconnected Ledger, then clicked Repair but nothing happened and then I had to install the Chrome app after which it showed "Update". It took a minute then to update. I checked online and noticed people saying it takes 30 mins for Ledger Manager to open when servers are busy.

I got the device in March 2018 while I started using it recently. Was busy relocating so did not get time to start it. The firmware I guess was 1.3.3 version, not sure.

That is probably because Ledger Live doesn't support Windows 7 anymore. Many users have reported different kinds of bugs and stability issues and most of them involve things like the application freezing, crashing and giving different kinds of errors.

There is no firmware version 1.3.3, only 1.3.1, but this is too old firmware that you get it in your device. Maybe Swissborg bought it from Ledger long time ago, and such old firmware may be the cause of the problem since after 1.3.1 Ledger release three more updates, and process of updating from 1.3.1 to 1.5.5 may take a little longer than usual.

Pmalek, I know that Ledger Live is not working on W7, in my case it just crash after few minutes, or even does not start. I did not try the newer versions of Ledger Live, but it seems that Ledger will do nothing in this matter.

You are right about it being 1.3.1 and I had not check the version on my device then before updating it. I checked their blog and they released the 1.3 version in early 2017 so probably 1.3.1 was released back then. So Swissborg may have purchased it during that time only. When 1.5.5 released, there were more problems faced by users so I guess it may happen during every update and we need to update the apps also everytime. I was stuck on syncing my account yesterday and it crashed thrice. My update from 1.3.1 to 1.5.5 took 2 mins after solving the problem but it got stuck in between.

I read it works better on Mac devices.

Just a question: Does Ledger Nano S support all ERC-20 tokens that myetherwallet supports? I check this link (https://shop.ledger.com/pages/supported-crypto-assets) and some of my coins are not listed here but are supported by myetherwallet.

Theoretically yes... because all MEW (or MyCrypto) does is get the "public key" for your ETH address(es) from your Ledger device when you log in. So any Token "supported" by MEW/MyCrypto should be able to be viewed once you log in with a Nano device.

NOTE: You don't need to install anything other than the ETH coin app on the Ledger device itself... there aren't individual apps for tokens, ERC-20 support is included in the ETH app.

And before someone asks, yes you can store and transact with your kitties and other erc721 assets and collectibles there. Just connect it with metamask.

I sent BTC today via Ledger Nano S and chose Standard fee which was about 60+ sats/byte but when I checked the transaction, it used 45 sats/byte and plus sent BTC to another address including the receiving address I added on it's own. I checked Ledger Live and my BTC is still there but why does this happen and why it sends to another address and chooses to send less fee? Is Ledger too like exchanges that keep the remaining fee?

There is a difference between sat/B and sat/vB (virtual Byte). And that's probably what you are looking at here.
Since the SegWit soft fork, the maximum size of a block is no longer measured in bytes, but in weight units.

4WU = 1 vByte

The witness data of a (segwit) transaction weights 1 WU per Byte.
The non-witness data weights 4 WU per Byte.

That's absolutely not a problem at all. Just some conversion stuff.


Regarding your second address, this is a change address.
This is a crucial element of bitcoin, take a look at https://en.bitcoin.it/wiki/Change (https://en.bitcoin.it/wiki/Change).

In BTC, there are no 'coins'. Just UTXO (unspent transaction outputs). Whenever you create a transaction, you are using at least 1 Input.
And if you are not completely 'using' it, you create 2 outputs, with one of them is an address of yours (a change address).




Hell no!

Ledger has 0 control over your funds or anything else.
You always have full control.

^Oh so it's a Segwit thing then. Earlier this used to not happen and after that I started dealing with exchanges so never had to use my own wallet.

Just to clarify,

There were TWO parts to your query.The fee rate "discrepancy" is "a segwit thing" (as explained by bob123) due to the concept of weight units and virtual bytes... but the fact that there are 2 outputs created is simply "a Bitcoin thing". It is is not specific to SegWit transactions.

Encountered a new mini problem. I used my device after 3 months and noticed some line on the LCD which made the upper portion of the numbers invisible. Then restarted the device and it solved the issue but no clue why the issue even started.

They updated their Ledger Live but still it crashes while using it. Looks like they need to update their current version to solve the issue.

The good thing is that the problem was solved by itself, but the question is whether the problem will recur in the future. It may be just something completely harmless from a technical point of view, but it's also the first sign that the screen is starting to show the first signs of some kind of damage. If you were able to record that error, you can contact Ledger support, in most cases the replacement of the device is free. Something similar happened in this case (https://bitcointalk.org/index.php?topic=5123722.0).

On what OS are you using Ledger Live? W7 is known to do such problems, but W10 or Linux should work without problems. What you can try is uninstall Ledger Live, delete his folder with all files (C:\Users%USERNAME%\AppData\Roaming\Ledger Live) and install the latest version from Ledger.

I have taken out a video showing this display issue but since it got resolved on its own, I do not want to replace it now. Also, if they offer replacement, it would take days to receive the device and I need it to trade so would contact them if it happens again.

I have Windows 10. Their earlier Ledger Live version had a sync issue and used to crash in between a transaction and the problem happens now too but less often since I updated it.

I personally don't use LL because Electrum is all I need for now, but as far as I can see on Ledger Reddit, back a few months and maybe a year, a lot of people complain that their LL is very unstable and crashing o W10. At the same time, it works for some without any problems, even on the W7 - which gives the impression that it's not just the OS in general, but the combination of OS and PC hardware. For example, I can not run LL on W7, it crushes in just few seconds, and one user on the forum is made a firmware update on the same OS with some small problems.

What you can try to do is to uninstall Ledger Live/delete his folder, sometimes old and new files can create problems, and clean installation may be helpful.

I was trying to generate a new Bitcoin address yesterday to receive a transaction and ran into some small problems on my own. The Ledger Live software had some difficulties recognizing that my device was connected and the Bitcoin app was open. It just kept going in circles. After about 3 or 4 attempts where I had to close the BTC app and re-click on the 'Receive' button it finally got recognized and I was able to generate a new address.

Small glitch, I am just hoping it doesn't turn into something more serious.
Before someone asks, Ledger Live and all installed apps on the hardware wallet are up to date. 

On Twitter they are asking everyone to clear their Cache incase they encounter such problems so may be try clearing your Cache. I did that too and now my software is working fine. Go to Settings > Help > Clear Cache.

@erikalui
I never seen that before so I didn't do any research on how to fix it either. Thanks for the hint, I will try to clear the cache and see if that solves the problems. Any known issues that have happened in the past to users who cleared their cache?

^^
Looks like they have already addressed this issue via their new article: https://support.ledger.com/hc/en-us/articles/360010856259

Is this the issue you were facing yesterday? The other users were facing other issues like syncing errors and errors when updating apps.

Clearing the cache is an old trick used even on Ledger Chrome App, and this option is mostly used when the balance of the wallet is incorrect. When you clear cache, the app is forced to resync and download all data again. It's about the same thing that can be done in Electrum (though not the simplest way) by deleting blockchain headers, and that force Electrum to download the same file again.

I don't think this procedure can do any harm to the user in any way, it's a pretty harmless process.

Pretty much anything you do to Ledger Live itself is "harmless"... as you're really only affecting data on the PC... Like you could completely delete LL and all it's data and it's all pretty much recoverable from simply re-syncing once you've connected your device again.

The "dangerous" stuff is the stuff that lets you do things to the device that might wipe it... like the "repair your device"... or "device setup"... but even then, that's only "dangerous" if you don't have your backup seed mnemonic :P

Yes, that seems to be it. Although it wasn't related to any update. I was trying to generate a new Bitcoin receiving address but Ledger Live didn't recognize that my device was connected and the BTC app was open. Luckily I fixed it after a few attempts, without having to restart anything. It's good that they are aware of this and are working on a permanent fix, as the article says.   

Again am facing a display issue that occurred few months back. That got resolved after restart but now it's not getting resolved. Couldn't even enter the code as numbers look the same. Sent them an email but got no reply yet.

I'm not sure I understand what you mean... there is an issue with the device itself so when you're asked to enter the PIN you can't see the numbers? ???

As I have already tried to explain to you in previous posts, your Nano S obviously has some sort of screen problem, and the only way to fix it is to buy a new device or ask for a replacement from Ledger. I think you will have to sacrifice trading for a while, or just use a reputable desktop wallet in the safest way possible until you get a replacement device.

Customer support is not instant, it may take a few days to get a response - and I think you should also consider the weekend, pandemic and summer holidays in the EU.

Beware of new fake Ledger Live Mobile Malicious app on google store!
Many people installed it.
More information:
https://bitcointalk.org/index.php?topic=5259163

Hi everyone.
Does anyone know if Ledger will bring back all the currency support they use to have? I live in Australia and they use to have an AUD option (amongst many others) but it randomly disappeared one day. I contacted Ledger directly, but support said said something like they were having trouble with the 3rd party they use for currency conversions and are looking for a fix. It has been months now... Using USD is getting frustrating!
Come on Ledger.. all your competitors have AUD!!
Anyone know any update on this sort of thing??
Cheers.

Broomey, I think Ledger gave you the best answer and it all really depends on them to fix something like this. I really don’t see how that would pose any big challenge, but I really can’t comment on why they removed AUD as a fiat base option.

I'm not sure if Electrum has the option to choose AUD, but if you haven't already tried you can connect your Ledger to Electrum, and then click Tools -> Preferences -> Fiat tab. All you have to do is be persistent in your request, or get used to the USD.

Lack of AUD support is an ongoing issue. There are multiple threads about it already on the Ledger subreddit. You can see the responses from the Ledger team in the following replies:
https://www.reddit.com/r/ledgerwallet/comments/gce4xw/what_happened_to_the_option_to_choose_aud_for/fpckr9c/
https://www.reddit.com/r/ledgerwallet/comments/ghbdns/can_you_change_to_aud_on_ledger_live_and_also_to/fqfpzam/

Unfortunately it doesn't seem to be high up their list of priorities, but starting another thread about it on their subreddit won't hurt if you feel that strongly about it.

It does.

Ok, great. Thanks guys. :)

My Ledger Nano couldn't work after that and finally the numbers that I could see half also disappeared that I could see only the ends and no words were visible.

I contacted Ledger and I am thrilled by their service and response. They arranged a pick up of the old one and delivery free of cost and gave me a brand new device which I received today. I haven't seen a better company than Ledger :)

Replacing devices that have become non-functional through no fault of the user is something Ledger has always done. A satisfied customer is one way to promote their product, and on the other hand the company can get an insight into defective devices and thus possibly correct similar malfunctions in the future.

Here’s at least one good news from Ledger these days ;)