Bitcoin Forum

Hello, thanks to all who can help me my problem is simple i have just lose 0.03 btc in my BitPay wallet i make a transaction before and my 0.03 btc just dissappear i don't know why this was at 19 may i send so many tickets to BitPay support and they not find me a solution and i can't reply to their mail because it's detected like a spam... So i need to open a new ticket and explain each time and i cannot sometimes because i can't add more than 600 caractere.
i wanna notice i had in my wallet 0.066 btc i i make two transaction for in all 0.036 btc and i don't know why my other 0.03 btc just disappear and never come again without i make any more transaction.

I can't add a picture to here but my problem is very simple to understand and i can't send Any scrennshot to BitPay because my mail is not accepted by BitPay.

I can send this picture to anyone via mail or Telegram and i will be happy to give a gift for who can resolve my problem.

Thanks to all

What's the id of the transaction where you sent 0.036BTC?

Try going here if you want to upload a screenshot: https://imgur.com/upload?beta

It might be helpful for them and for us.

Are you sure you didn't withdraw the other 0.03 and there's no reason to think anyone else did - do you get email notifications on withdrawal also?

This is a common issue on bitpay just like this one "BitPay STOLE my bitcoins, literally disappeared. I have proof (https://github.com/bitpay/copay/issues/7797)

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Try to do this first below:

Maybe you are having a cache issue and it showing a wrong balance.

Try to follow their simple solution from bitpay from here How do I Fix My Wallet if it is showing the Wrong Balance and/or Transaction History? (https://support.bitpay.com/hc/en-us/articles/360000242443-How-do-I-Fix-My-Wallet-if-it-is-showing-the-Wrong-Balance-and-or-Transaction-History-)

If nothing works then your bitcoin is gone.

Hello thanks for the help !

I put here the screenshot of my wallet wher we can see clearly all transactions https://imgur.com/gallery/inBbTjq

Now the two transactions txid :
0.00266 btc  
9514e705e2d70627eed05436867d70d877fe577196163b6d84d409fe73117092

0.033btc
e9eaafce46b6ab63a532f9aa1cfe7efbf2af36746dbd1e0942563853fbdced05

It's can be good if a BitPay agent check this forum :(

From the looks of it, these set of transactions weren't the issue.
Tx1 was spent from the change of Tx2 which completely spend your 0.0363btc deposit.

The issue is the other "recus" in history with a value of 0.0296BTC that was missing in the total balance.

You can check the transaction ID yourself by pasting it in the search box in the links on your quoted post above.
If the balance is still there "unspent" (green), the issue must be on the wallet's cache like BitMaxz said.
If it was "spent" (red), it must be something else.

Looks like this is the 0.0296BTC deposit's transaction ID: 0c3ead295d2a69fceeca756735b5ee0721482bdef8f5c438e78d5f7d56b94c60 (https://www.blockchain.com/btc/tx/0c3ead295d2a69fceeca756735b5ee0721482bdef8f5c438e78d5f7d56b94c60).
If it is, it's Bitpay wallet's issue because it is still unspent.
Don't worry, you can always recover the private key(s) (https://support.bitpay.com/hc/en-us/articles/115003898246-How-do-I-get-the-private-key-from-my-BitPay-or-Copay-wallet-) including the funded address if things gone wrong.

Address in question would appear to be: 1FDwLcvBNeFRXFhCGELzWJFfgfLEfkoaGC (https://www.blockchain.com/btc/address/1FDwLcvBNeFRXFhCGELzWJFfgfLEfkoaGC)

You can see 3 transactions... Final Balance: 0.0296 BTC. So, the BTC is still there, the wallet is just not correctly displaying the right balance.


Sadly, I don't think that is the case. :-\

nc50lc

How can i recover the wallet like you said ? And are you sure it can resolve my problem ?

Thanks

You can recover it with your Backup 12 woord mnemonic seed

djhomeschool hello and after that how i can send the 0.0296 btc to another wallet ?

I have imported the wallet to another device with the 12 word but ithe problem is same i have also clear the cache and history but nothing change.

The last sentence of my post comes with a link to Bitpay's support page with step-by-step guide on how to get the xprv key to be able to import the private keys to another wallet with import master private key option (ex. Electrum), just choose from option 1 or 2.

If Bitpay's "12-word passphrase backup" is BIP39 SEED, you can directly import it to any wallet that supports BIP39 SEED to be able to spend that address' missing balance.

Use it as the last resort; for now, focus on restoring the balance of your Bitpay wallet natively.

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Clearing the cache didn't worked, have you tried to let it open for a couple of minutes? (in case of internet connection issues)

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-Update-
The output (https://www.blockchain.com/btc/tx/9c0f064ed686539c48dfd20d7f80b9d9d1f8519e0ce14d9b5e3a9ee4e5ac06f3) was now spent, I guess clearing the cache had solved the issue?

BitPay send me this: 9c0f064ed686539c48dfd20d7f80b9d9d1f8519e0ce14d9b5e3a9ee4e5ac06f3

They send me 0.02941 btc to my wallet but the problem is the same the BTC don't appear i don't know why they send to an non-existent wallet as you can everyone check the recipient wallet adresse where they send the BTC is not valid: bc1qlxcs73gaq4dsqaynvdv2awj8luuqnfgg8ru086 one agent of Bitpay say he can't send to another wallet what i want why ?
I'm blocked until 19 may and i can't answer to their mail i need always reopen ticket talk with an angent who really answer fast and never heard me im very disapointed of BitPay it's look like they don't want understand my problem.

The address is valid, you might be checking it on a block explorer that doesn't use native segwit:
btc.com/bc1qlxcs73gaq4dsqaynvdv2awj8luuqnfgg8ru086

Did you give them this address, is there a reason why they sent it there?

I don't think this is one of your wallet addresses. AFAIK, bitpay doesn't support SegWit.

The question is why did they send your coins to this address!!
Are you sure you didn't give your private key to anyone else?!

Hello i don't send my key to anyone the thing is just i don't understand why they send me at this adress that's is not mine

Tell them again that this is not your address and ask them if they support segwit address because like the above said bitpay doesn't support segwit so this is bitpay's fault.

Did you message them with this address? If not the big question is why they send it on a different address which is not supported on bitpay.

Are you sure that you are talking on Bitpay support or maybe you are dealing on a fake Bitpay?

Can you post the email from of their support here so that we know if you are talking to their real Bitpay support? Can you also post the Bitpay URL here just to verify if the site is legit or a fake one?

Yes i will be happy  to share what they said to me please look  how the bitpay agent don't heard me i say it's Bitpay agent who have tried to returned me but it's again not in my wallet he think  it's me i have made this and he say you need to acces to this recipient wallet..... How can i acces! I don't know what your colleague made but i don't have bitcoin in my wallet !
https://imgur.com/gallery/3MFn4kV

Here the screen and i will put another one who show 0.0281 btc it's mark reception  but notrhing appear again . And the txid say the transacrion can be never confirmed.  It's really boring .  
The txid of unconfirmable trransacrtion:

94421de7b772d9875aae98598533ef5ec7b1c47d39cf42d5c92dfcc298c64210

The screenshot

https://imgur.com/gallery/MzxdllA

I wanna nortice this 0.0281 btc disappear always, i need analyze funds for see it a few minutes and it disappear again. :(

Do you have a message from Bitpay saying they are "returning" the 0.0296 BTC to you? ???

What the agent is saying is technically correct... the 0.0296 BTC was spent from the "1FDwL..." address to the "bc1ql..." address in txid: 9c0f064ed686539c48dfd20d7f80b9d9d1f8519e0ce14d9b5e3a9ee4e5ac06f3 (https://www.blockchain.com/btc/tx/9c0f064ed686539c48dfd20d7f80b9d9d1f8519e0ce14d9b5e3a9ee4e5ac06f3)

The big question now, is who created that transaction? ???

So... do you have a record of a Bitpay "agent" telling you that they sent this transaction?

Here trhe screenshot of the support : https://imgur.com/gallery/aUHaCHd

After i receivce this email i see a transaction go from my wallet but i don't understand how he can send to  my walletr tro my wallet....

Just after the support have send me this mail  my wallet showing a sending payment for i don't  know who.

I don't see anywhere where he mentions they are going to send or "return" BTC to you... they're simply explaining about Bitcoin "change" outputs generated during a Bitcoin transaction.

In my opinion, the two things (email from BitPay support and the unknown transaction) are merely coincidental and not related. If you did not initiate the transaction, then someone else has access to your wallet.

This would likely be because someone has access to your 12 word seed mnemonic... Did you ever store your 12 words in a digital format? (screenshot, typed in a text document, sent via instant message or email etc)? Did you ever type it into a website to claim forked coins? Did you ever give those 12 words to another person? ???

He did import the wallet when the others recommended him to do so in an attempt to recheck the funds if it was still there.



Another question I would like to add is which wallet did you use to import your address? Was it still Bitpay or different wallet ? because the transaction was created one hour later.

There is one big problem with this: Bitpay's agent or Bitpay's server doesn't have an access to your private keys for them to send your funds to another wallet for you.
Plus, your screenshot's recent transaction's timestap is kinda weird (the upper-most received transaction's date is June19).

This is a big red flag IMO.
Where did you downloaded the wallet or what email/customer service have you contacted?

As you said there's a reg flag IMO involved because it either someone who know the OP well that did the transaction or he link his xpriv falling into the trap of online phisher which act as Bitpay representative cause OP himself said "I can't reply to their mail because it's detected like a spam.." and it will be better if he answer HCP question.

I have give nothing to anyone, when i have imported my wallet it was on Bitpay too.

The transaction of 0.02941 btc was made by support for sure because only support can see my balance at this moment

It's possible your computer might have had a virus on it though so someone else could have gotten access to it. Do you have antivirus running?

Did you share the key with them or did they already have a copy of it? If you shared it by email, someone could've hacked that. What were you doing when the transaction was sent was it much later than when you tried putting it on the site or was it a similar time.

Bitpay say me today they dont do anything but its not me too ! Because i cant see the balance for answer to your question yes i ave an antivirus and at same time i received the mail from Bitpay i see the transaction really big coincidence...