Bitcoin Forum

Hi!

Does anyone know of any alternative ways to contact support?

Yobit is probably one of the shadiest exchanges there is because of their lack of support. They only have an account here, but I'm 100% sure they wouldn't answer any of your messages. Also, they aren't very present anywhere, so contacting them is pretty much impossible.

All you can do is keep trying to talk to them through their support system.

Try to contact with telegram group admins + exchange troll chat admin can be an alternative option in order to give a priority to your ticket. Telegram of Yobit support(verified afaik): @YbtSP


The forum account of YoBit (https://bitcointalk.org/index.php?action=profile;u=406594) is active but I doubt @OP will get an answer.

Try twitter perhaps: @YobitExchange but I am afraid that also might not work. Is it a signature campaign issue? There is someone who recently got paid after a bit delay: erikalui.

How long you are waiting now?

Bump your ticket tot them every 2 days. The average waiting time for them to expect a reply is 2 weeks for 1 month so a bump is necessary.

That's how worst their customer support is.

You are proudly wearing their signature, are a senior member of bitcointalk and I assume you know about the concerns the community has with them and yet you choose to use their service? They don't give a fuck about your queries bro digest it.

YoBit support tickets have been stuck for multiple years at a time. Some never get resolved... and were created back when the campaign was active pre-2019. (yeah, old.)

It is highly, highly unlikely to receive a response from an exchange that publicly pumps and dumps coins as well as organizes ponzi "IEO" tokens.

If it is related to signature campaign payment issue better to don't asking them multiple times because your Yobit account will be blocked just what they did to me when I was promoting their signature past years ago. So I believe they can do this again to you if you keep sending PMs or in the chatbox.

So I suggest you better to wait for yobit response it sometimes delayed for almost a week or more.


I found your post here https://bitcointalk.org/index.php?topic=5133670.msg51861134#msg51861134
this is still your problem?

I suggest you stop promoting yobit if you do not want to experience super delayed payment.

Yes, i have issue with signature campaign :-) Thank you for your help, I will stop writing to them in support

Did you ever get paid after the signature ban? Or you never got paid again and that's why you're trying to talk to them?

How long have you been wearing their signature and have you got paid in the past, if you still not get paid after two o three weeks, then they are not running a signature campaign at all, so better take out their signature campaign you are promoting them for free, there are a lot of good campaign here.

I was successfully paid until the closing of the campaign (2015), recently found out that they had resumed and joined. coins are awarded but the withdrawal button does not work. I did not get banned

current signature I wear week

yes, but neither pay with bitcoin and immediately :-[
does jobit pay anyone in the current campaign? any cases? maybe I really was banned

Their campaign got banned recently after the spam generated by them became unbearable. The ban expired a little bit ago and their campaign stopped working after that, so obviously it's not working and you're not getting paid.

Right now there is no official announcement, so if you're still wearing their signature, chances are you are promoting them for free and you will not get paid, and they will not even thank you for promoting them for free, better take out the code.

Thank you all so much for helping clarify the situation!

They never announced their resumed signature campaign in bitcointalk,it was only get into attention by mysterious newbies.I guess they just made profits from buzz now don't want to keep paying them.

I never participated in their signature campaign.

But yeah, I got paid in April without having to wait and they sent the bitcoins and altcoins instantly to my account: http://prntscr.com/ojcjbz I had kept this money in the account since a year but never tried to contact them as I had never faced an issue before in 2017 too when I last used them. The best way to contact them may be only through their support on their exchange: https://yobit.net/en/support/ or https://www.yobit.net/en/contacts/ but looks like they are not replying else OP wouldn't be asking help here. They have never replied to any user via their Twitter handle as per their latest tweets.

They are allegedly not paying users who have big amounts in their wallet.

Take it from someone who has promoted for them for 2 weeks. They will not pay you and they will not respond.
You can try reaching them on the telegram, but the result would be the same.

I think we should learn not to have anything doing with yobit when we have reliable options. The exchange seem to me not to have anything credible even since they started. I tried putting the signature but indicated that it is a scam, so I dropped it. I appreciate the forum developments also to notify members from being the bounty victim

Everyone should be aware of the yobit reputation so they won't complain when they will face some problem in the long run.
They had a flag (https://bitcointalk.org/index.php?action=trust;u=406594) and their reputation are painted with red therefore as a forum member, you should already be aware of this.

I'm not totally against yobit as I'm still using this site until now, but knowing they are a red flag, I'm not risking a big amount with them.

OP, sorry you’re having so much trouble with Yobit, but I don’t fault you for using them.  I use them now and then to buy RDD, which I’ve been staking, and I’ve used them many times in the past 4 years or so without any issues. 

Their problem is exactly what your complaint is all about: nonexistent customer service, and when issues do arise they never seem to get sorted out.  The big debate around here is whether Yobit is truly a scam exchange or just has crappy customer service, and you’d think Yobit would notice what folks are saying about them and perhaps make some changes for the better, but nope.  They’re digging their own grave by allowing situations like yours to get this far.

I do hope your problem gets resolved, but as others are telling you it either might be a long time or not at all.  If you haven’t already, you might want to drop them a note with a link to this thread to maybe put a fire under their asses.  Write it in Russian if you can, because that’s where they’re located.

The only option for someone is to go through the support page in their Yobit account. There are people in Facebook, twitter who will claim that they are official support from Yobit but the truth is, they are not.


The last time I heard that they are not paying anymore. You can wear and do post and stuffs but the button to cash up your work does not work.

If Yobit is not running the campaign anymore then they should remove the link from the website menu or hide it so that people can not access it and do not get confused.

Most likely there is no any other way that you could contact them shortcut. I was faced an issue and they solved it after 6 months. After that I left Yobit, just because of poor customer support. I am not sure what is your issue with Yobit but it will take time to resolve.


Unfortunately I have bad experience with Yobit.

YoBit could do better job if they had a better customer support. All these mess against them is because of their poor customer service.

The one you did is the only way.

As far as my observation is a concern, tickets related to signature campaign payments are being ignored since then even during the time when they are active and paying their participants here. I'm part of their campaign way back 2015 and also have minor concerns about sig payment but never of my tickets were being responded.

However, even I never heard of a signature campaign-related ticket being answered by them, some of my minor exchange related issues in the past are able to handle. That gave me a conclusion that they never care for any sig campaign-related concerns.

Anyways for your reference, during the time when they are still active here in the signature campaign, troll box moderators are the one who fixes the magic button for transferring campaign payment to wallets. Yes, they will notice anyone who has a concern about it. However currently, if I'm not mistaken, users should have an active balance of BTC0.01 (or BTC0.02?) before anyone can send a message to the troll box. In the past, there's no restriction like that.

I thought this was a serious problem from OP, if he didn't clarify with another post, we would have thought Yobit has done another possible scam attempt again. That's why I was asking a little details on his concern as I don't want to judge right away, but my post was deleted (maybe off topic).

Its way beyond that: shady IEO's , disabled or offline wallets and probably more. Even it had an active support I don't think it would make difference.

If they want to come clean they have to resolve these things which I see it far from happening as I don't think they are interested in hearing what community says and hearing out customer problems.

Why bother using Yobit anyway? They had been acting shady since 2017 and has been doing that ever since so I don't understand why people feel the need to still use the said platform? Customer support is literally non-existent, balances not appearing most of the time and the worst part: withdrawals, sometimes, go from pending to 0, and I don't know if that was already fixed or not. They have their own bitcointalk handle but that doesn't seem to be doing any good as well, so I don't think there really are other ways on reaching out to them.

Your best bet is to just pray to the gods that yobit staff (if there are any lol) would grant your request.

The reason OP wanted to contact them is to get paid for using their signature. He doesn’t have a real problem...

In past I've been in old signature campaign of Yobit, and I can't say that their support was not responsive at all. Offcourse, their support always been terrible, but I remember getting answers several times. Usually I tried to contact dominkerhzog (guy from their staff) via trollbox or PM. If he is still active there, you can try to PM him. I suggest to send message only when he is online - there will be biggest chance that he will respond.

Of course, I still see some guys wearing Yobit and they are not posting that they are getting paid, they are earning in their dashboard but you can't transfer to their balance, after the last campaign I don't think they are going to do a bounty campaign here, they will wait to ease up and maybe they will implement new rules and guidelines, the current one sucks.

It's not just customer support. They have shady ICO's, pump schemes and other activities which can easily loot the investors. They were a decent trading exchange a few years ago but due to massive bitcoin rise, they are just a money-hungry service with no real intentions of serious operations.

Yeah, he thinks writing to the support is going to help him get his peanuts back when people have been waiting for years with their serious money-related issues.

Yobit participants should not complain anymore because they know the risk they are taking when they join the campaign, they could be blacklisted and worse they ended up not getting any from the amount they collected based on their post.
This is not yobit's fault, it's clearly OP's fault since he join the campaign even without a formal announcement.

You promote a shady exchange, you get a shady treatment that's it !

Exactly! You have an account here in bitcointalk for a while and still you don't know the drill before using an exchange. The very least you can do if you have a coin needed to buy or sell there is to not stay for long. Withdraw right away. There are lots of reviews here about Yobit and 90% are all negative.

Yobit is not obliged to give reward because they don't resume their signature campaign, its only the members are assuming they will get paid, and now they want to contact support to complain. LOL.. this is the first case I know, others have gave up after making some experiment and they don't send message to support claiming their reward.  

They resumed and announced their signature campaign on their own site but not in bitcointalk,people also applied on their site not here so they are supposed to give rewards as they mentioned but they pretty shady by the way so we can't expect them to pay us when they are not interested into it.

Isn’t it interesting how they want to advertise their service on bitcointalk but are afraid to create a thread here because they know they will be flagged by the community. I’d say it’s totally signature promoters fault to promote a service on a website that doesn’t like them. It’s not just YoBit but the also the members who carry the signature are shady as hell. Just like how people started tagging LiveCoin participants, YoBits participants must also be tagged.

Obliged or not, if you treat your own "freelancers", (because that's what promoting a site is, more or less), like that, like literal dog shit, by first claiming that you resume the campaign, and then suddenly introduce a radio silence and stop communicating altogether while people are still promoting your business thinking you operate in good faith, well, you definitely deserve to get called out for that.

Although, looking at Yobit's other malpractices, this is probably likely just another day at the office for them, and nothing compared to the other stuff they already pulled, so no big surprises here that things went down like they did.

I can see that you are the architect or responsible for what has happen to you at the moment because the same complain was raised against Yobit in the past and you should have make an enquiry before participating in the campaign because they were here in the past.

The chat is the best place to contact them and they will connect you to the team, but you need at least 0.01 to your Yobit balance to be able to use the chat, you can also contact them if you have that amount, it's very hard to contact Yobit, you can get an answer on their telegram channel but they cannot give you a definite answer.

Obviously they are not going to respond anything for the signature campaign rewards and chat box mostly replied by bots so don't risk more money to get reply from them.

The chats box it's for a user to communication with each other, I never see the Moderator/Support/Admin from Yobit showing at chats box.

A telegram was fully by a scammer, went you have a problem like "Money" at the platform/exchange the most recommended it's by contacting them at their site not outside from the service.

Anyway, you also not get responded using support ticket at Yobit, how could you got respond went contact them outside from the site. You can try to see at their Twitter, a lot of people have some problem with yobit and still don't get a response from their Official Social Media.

The best option, avoid them. But if you want to trade with a shitcoin, i will not remind u. before that, you should know the risk went using yobit after that you got a problem. Just says goodbye to your fund.

I guess you are somehow right because they only made an announcement about the yobit campaign but eventually they got punished with 60 day signature ban, and after the ban was over, some were thinking they can now continue to promote and get paid but no payment at all.

yobit has no made any announcement after the ban and it seems like they don't really care about the forum since their campaign was juts announce through twitter.